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How to Boot into Safe Mode on Moto Z2 Play

Safe mode starts the device without any third party application being started. It puts your phone in a diagnostic state (returned to default settings), this will allow you to open apps individually so you can determine if a third-party app is causing your phone to freeze, reset or run slow. Connectivity option such as WiFi and internet are disabled which is part of the process of detecting the problem affecting the device performance. Safe mode allows only essential device functions to run, without actually removing any of your personal information. It temporarily disables all apps installed from the Google play store. The safe mode function should always be performed before a hard factory reset is considered.

How to Boot into Safe Mode on Moto Z2 Play

  • Press and hold the power button until the power off option appears and then release.
  • Touch and hold the power off button until the reboot to safe mode prompt appears and then release.
  • From the reboot to safe mode prompt, tap okay to confirm.
  • The process may take up to 60 seconds to complete
  • Upon reboot, safe mode appears in the lower left of the unlock/home screen.
  • With safe mode enabled, test device and app functionality.
  • If the issue is resolved and the cause appears to be a third party app, simply power cycle the device to disable safe mode and then go through the process of trying to identify and removing the compromised application.

RECOMMENDED READ: Redmi 5 and Redmi 5 Plus: How to Reboot into Fastboot Mode

An alternate method to boot into safe mode on Moto Z2 Play

  • With the device powered off, press and hold the power button until the Moto logo appears then release.
  • Approximately 2 to 3 seconds after the Moto logo appears on screen, press and hold the volume down button.

Note: If pressed too soon, the device won’t boot into safe mode.

  • Continue to hold the volume down button until safe mode appears in the lower left of the unlock or home screen, then release. This may take up to 45 seconds.
  • With safe mode enabled, test device and app functionality.
  • Turn off the device and turn back on to get out of safe mode.
  • You should want to begin removing applications on at a time, power cycling the unit and testing if the issue is resolved.

Once you have boot into safe mode on Moto Z2 Play, perform the following to test functionality:

  • Make and receive calls
  • Send and receive text messages
  • Browse the internet
  • Use apps that are present

If the issue goes away in safe mode, an installed app most likely caused the issue. To determine the problem app:

  • Restart the device to exit safe mode
  • One by one uninstall any recently installed app
  • After each removal, restart the device in normal mode and re-test to see if removing the app resolved the issue
  • After removal of the affected app, all other apps may be reinstalled

If the issue doesn’t go away in safe mode, an installed app most likely did not cause the issue. Restart the device to exit safe mode and proceed with further troubleshooting options.

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