Common problems of HomTom S9 (Plus) and their solutions: Wi-Fi, Bluetooth, SD, sim, and more

Common problems of HomTom S9 (Plus) and their solutions: Wi-Fi, Bluetooth, SD, sim, and more
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The Chinese smartphone manufacturers were always the first one to provide devices with good features on a lower price tag. The influence in the change of the market situation made by these manufacturers is really high. Concentrating on the slogan of value for money, many Chinese manufacturers have become really successful in the mainstream smartphone marketplace. One such Chinese manufacturer who hit the market with some devices having premium level feature is HomTom. The HomTom S9 plus is a device from the manufacturer which is said to be made from strong materials. Many tech websites have compared this device to the Samsung S8 Plus and the iPhone X. In this article, we will be discussing the Common problems of HomTom S9 and their solutions.

Common problems of HomTom S9 (Plus) and their solutions: Wi-Fi, Bluetooth, SD, sim, and more

The HomTom S9 plus comes with a large screen making it a phablet more than just another smartphone. The device is coming with a big 6.0 inch IPS display. Under the hood the device has an Octa-Core (4 x 1.5GHz ARM-A53, 4 x 1.0GHz ARM-A53) CPU Clocked processor. The device also has a powerful ARM Mali-T860 MP2, 650MHz GPU. Following the trend of smartphone cameras, a dual rear camera set up including a 16 Megapixels + 5 Megapixel with Dual-LED and AF is added. When coming to the selfie camera the device has a 13-megapixel camera. A 4 GB RAM and 64 GB ROM is available, with an extendable memory support up to 128 GB is included. It is a dual nano sim device with Android 7.0 Nougat out of the box.

Common problems of HomTom S9 and their solutions

Smartphones are always prone to issue and there won’t be any smartphone user who never googled for a solution. Here are the Common problems of HomTom S9 and their solutions.

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Issues with apps

App crashes are always common in smartphones and happen with a majority of devices. You can try solving these issues by following some simple steps. The app related common problems of UHomTom S9 plus and their solutions are listed below.

Soft reset the device

The smartphone uses temporary files or cache files to ensure the fast working of the apps. A soft reset can help in removing these temporary files and solve the issue if it was related to these files. The steps to perform a soft reset are really easy, which included powering off the device and switching it back on after few seconds.

Clear app cache

An issue faced by a single app means that the problem is with that app and not the system. So the first basic fix you can try with an individual app is clearing the cache data of it. The steps to clear app cache of a particular app are:

  1. Open settings menu
  2. Tap on apps option
  3. Scroll down and find the app with which you are facing the problem and tap on it
  4. Tap on storage
  5. Tap on the clear cache button

Clear app data

If clearing cache doesn’t help, you can try clearing the whole app data. This will reset the app to the default form, and you will have to set up the app as fresh. The steps to clear app data are:

  1. Open settings menu
  2. Tap on apps option
  3. Scroll down and find the app with which you are facing the problem and tap on it
  4. Tap on storage
  5. Tap on the clear data button
  6. Confirm Delete

Reinstall the app

If nothing helped you the one remaining option is to uninstall the app with which you are facing the issue and reinstall it. Simply remove the app from your device and download it again and setup it as fresh.

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Bluetooth issues

Bluetooth is very common in today’s smartphone devices. Many users use this as an easy and reliable way to do file transfer. Various Bluetooth related Common problems of HomTom S9 and their solutions are listed below.

Make sure Bluetooth version and protocols match

There are different versions and protocols used by Bluetooth devices. So if your HomTom S9 plus is facing issue with connecting to a Bluetooth device, make sure both follow the same protocols and versions.

Make sure the device is in range

Bluetooth only allows connecting to a device within 30 feet of distance. So make sure both the devices are close enough so that they can be paired.

Soft reset the device

A soft reset can help in removing these temporary files and solve the issue if it was related to these files. The steps to perform a soft reset are really easy, which included powering off the device and switching it back on after few seconds.

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Re-pair the Bluetooth device device

If the problem is faced with a device which is already paired, the possible solution can be removing the pairing and re-pairing the devices.

Issues with Emails

Emails are an important part of smartphone for people who use it for business purposes. So getting issues with sending and receiving can be really annoying. The steps to resolve such issues are provided below.

Switch on mobile data

The data connectivity is needed for sending and receiving emails. So if mobile data is not enabled on your device, enable it by following the steps:

  1. Open settings
  2. Tap on connections
  3. Tap on data usage
  4. Toggle on mobile data by tapping on the toggle button

Soft reset the device

A soft reset can help in removing these temporary files and solve the issue if it was related to these files. The steps to perform a soft reset are really easy, which included powering off the device and switching it back on after few seconds.

Memory space issues

HomTom S9 plus has an internal memory of 64 GB and it can be expanded using an SD card up to 128 GB. But as the smartphone usage is very high today these numbers might not be enough for storing all the data that we have. By following some simple steps you can solve the memory space-related issues on HomTom S9 plus, which are listed below.

Remove unused apps

Most users today tend to keep apps which they never use or rarely use on your device. Apps can take a lot of space eventually by saving more data every time. So it is always wise to remove those apps which you don’t use much.

Use an SD card

This is the best solution you can try. Moving all application and data to an SD card with better capacity can help you free up memory space on your device. The step to move an app to your SD card are:

  1. Open settings
  2. Tap on apps
  3. Find the preferred app you want to move and tap on it
  4. tap on storage
  5. tap on change
  6. Select the SD card
  7. Tap on move

Clear app cache

As I have already told you cache files plays an important role in working off the app. This can increase the amount of space taken up by different apps. The steps to clear app cache of a particular app are:

  1. Open settings menu
  2. Tap on apps option
  3. Scroll down and find the app with which you are facing the problem and tap on it
  4. Tap on storage
  5. Tap on the clear cache button

Soft reset the device

A soft reset can help in removing these temporary files and solve the issue if it was related to these files. The steps to perform a soft reset are really easy, which included powering off the device and switching it back on after few seconds.

Wi-Fi issues

The solutions for issues with Wi-Fi connectivity are:

  1. Make sure you are in the Wi-Fi range
  2. MAke sure too many devices are not connected to the same router
  3. Factory reset the device
  4. Make sure the Wi-Fi module is not damaged, and if damaged get technical assistance

Issues with SIM card

The HomTom S9 plus comes with a dual SIM support, with two nano sim ports provided. if you are facing any issue with using SIM card, here are the solution for SIM card related issues are:

  1. Make sure the SIM card is placed properly. If not re-insert the SIM card
  2. Try cleaning the SIM card from dust and dirt
  3. Check if the card is damaged, if yes get it replaced

Issues with SD card

The HomTom S9 plus supports micro SD card up to 128 GB of capacity. Many users rely on SD cards largely today to save important data. So an issue with SD card can be a nightmare as there is a high chance of losing data. If you facing something like that on your HomTom S9 plus, here is what you can do:

  1. MAke sure the card slot is not damaged by using the same SD card on another device. If the slot is damaged get it repaired
  2. Try formatting the SD card using a PC

I hope this guide was useful in understanding common problems of HomTom S9 plus and their solutions. If you have any queries or feedback, please leave a comment below.

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4 comments
  1. My s9 updated the wifi yesterday and now it won’t connect ….any idea how I can roll back to previous wifi setting that worked fine ?

  2. Permanently loosing network, auromatic login to network not working, everytime i need manualy serch and chose the network. The worst that status bar show 3G network and coverage but when i open top bar i see only alarm connection permited. In this stage phone is uselles. No software update is available. Very dissapointed.

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