Performance issues like freezing can always be attributed to firmware problems but there were also cases where third-party apps caused the device to run slow and eventually freeze for a few minutes. In the case of the Samsung Galaxy A8 and A8 Plus, one of the most powerful smartphones in the market today, you can be rest assured that the hardware is not the issue considering the fact that the phone’s specifications are off the charts but that doesn’t mean a hardware issue cannot cause the phone to freeze.
This article aims at coming up with solutions to the problem involving Samsung Galaxy A8 and Galaxy A8 Plus screen freezing.
Troubleshooting Guide for Samsung Galaxy A8 and Galaxy A8 Plus Screen Freezing
Try Booting Your Device in Safe Mode
Third-party apps can cause a device to freeze for some minutes which can be quite frustrating, so booting your device in safe mode which temporarily disables all third-party apps on your device is one way to go while troubleshooting your device. This option would confirm if truly a third party app is responsible for the incessant freezing of your device.
How to boot in safe mode
– Turn off your device
– When the Samsung logo appears on the screen, release the power key
– Immediately after releasing the power key, press and hold the volume down key until the device restarts
– Safe mode will display in the left-hand corner of the screen– Release the volume key when you see the safe mode
– Uninstall possible apps that have issues
Clear App Cache and Data
Clearing the cache on the device and irrelevant data can help resolve this issue
- From the home screen, swipe to open the Apps tray
- Tap settings followed by Apps
- Tap the desired application on the default list or tap the 3 dotted icons to display the systems preinstalled apps
- Tap on the storage option and then on the clear cache option
- Tap clear data and then tap Ok.
RECOMMENDED READ: How to wipe cache partition on Samsung Galaxy S8 Active (T-Mobile/Sprint/AT&T)
Reboot Device in Recovery Mode and Wipe Cache Partition
This can be done while the device is in safe mode as it is an indication that the issue is with the firmware.
- Turn off the device
- Press and hold the volume up key and the Bixby key, then press and hold the power key
- When the Android logo is displayed, release all keys (installing system updates will show for about 30 – 60 seconds before showing the Android system recovery menu options
- Press the volume down key to navigate to the wipe cache partition option
- Press the power key to select
- When the wipe cache partition is complete, reboot system now is highlighted
- Press the power key to restart the device
Backup Files and Data then Reset your Device
After the device has been wiped and the Galaxy A8 plus screen freezing persists, then you should back up your data as you would have to reset your device to its factory default settings. Before this can be carried out, make sure you disable the Factory Reset Protection so that you won’t be locked out of your device.
– From the home screen, swipe to open the Apps tray
– Tap settings and navigate to cloud and accounts
– Tap accounts followed by Google
– Tap on your google id, options and then remove account (make sure all accounts are removed)
Reset your Device
– Turn off your device
– Press and hold the volume up key and the Bixby key, then press and hold the power key
– When the Android logo displays, release all keys
– Press the volume down key to navigate to the wipe data/factory reset option
– Press the power key to select and start the master reset
– When the master reset is complete and reboot system now is highlighted
– Press the power key to restart the device
By now you should be able to fix screen freezing problem on Galaxy A8 and A8 Plus based on the aforementioned reasons. Feel free to ask questions in the comment box below.