It is annoying when the phone doesn’t respond to the touches. This is one of the performance issues that has groped the users of many smartphones across the world. Following a forum, a user asked why does Samsung Galaxy J7 Pro screen freezing which happens to be a common issue across hundred of users who responded with similar views on how the phone got frozen or started lagging when they were playing games or browsing the internet. If you are a Samsung Galaxy J7 Pro user and getting similar performance issue, there could be the host of reasons why it is happening and therefore, there are plenty of fixes available to curb it then and there.
Phones often get slow as and when they turn old which is due to piling of cache memory, redundant backgrounds processes and apps that pop up even after closing it and host of other reasons that can combine cause performance issues such, at times the phone screen will go blank or unresponsive even after repetitive attempts to alive it or the phone starts lagging which is properly worse since we don’t have the patience to wait for a process to complete if it takes more time than usual. Even after someone waits until the tread is complete, there is no guarantee that the app will run without being affected again. This is why I created a list of solutions effective enough to fix this issue at once. However, if there is some kind of hardware issue, then you’ll have to take it to the service center to get a detailed repair.
Table of Contents
- 1 How to fix your Samsung Galaxy J7 Pro that keeps freezing and lagging?
- 1.1 Solution 01: Soft & Forced Reset
- 1.2 Solution 02: Clear Cache
- 1.3 Method 03: Clear System Cache from Recovery Mode
- 1.4 Method 04: Hard Reset Using Hardware Keys & Internal Reset Feature
- 1.5 How To Take Backup of the Data Before Hard Reset?
- 1.6 How To Perform Factory Reset on Samsung Galaxy J7 Pro Using ‘Internal Reset’ Feature?
- 1.7 How To Perform Hard Reset On Samsung Galaxy J7 Pro Using Hardware Keys?
How to fix your Samsung Galaxy J7 Pro that keeps freezing and lagging?
Solution 01: Soft & Forced Reset
Since Galaxy J7 Pro has a non-removable battery, you cannot try removing the battery to force it to restart. There is an alternative method available that triggers the phone to reboot using battery pull. The steps are fairly simple. You just have to press the Power button for 10 to 20 seconds until the phone switch off and then, press the Power button again to restart the device. This method pushes the phone to undergo battery pull where it is forced to reboot. It is one of the methods is fixing lagging and other issues which affects the performance of the device.
Solution 02: Clear Cache
This particular method will clear the cache memory in use. Lagging and screen freezing issues are usually associated with cache storage and therefore, it is one of the most used methods to fix sudden lagging or freezing issue. Cache is a memory sector that stores bits of data of the tools and services that the user has used for faster loading time when the user uses it later. However, since the cache is volatile, it hampers the RAM storage thereby leaving the remaining amount of RAM storage that can be used by the apps running currently. Deleting cache from the device is as easy as it seems.
- Go to ‘Settings’ and then tap on ‘Storage’.
- The system will automatically calculate the amount of Cache being used.
- Press on Cache Storage and delete it after confirming.
- This will free the RAM memory and it will surely speed up the processes on the phone
Method 03: Clear System Cache from Recovery Mode
This is an advanced technique to clear all the cache memory on the device similar to the one you already did. The recovery mode is a bootloader that has several features powerful enough to change the outlook of the device. Of which, you will be needing wipe cache feature. Here is a guide on how to enter this mode and delete the cache to fix performance related issues.
- The device must be turned off before following the procedure below.
- Then, press Volume Key, Home button and Power key together and keep it held until the Android logo appears.
- Once the logo displays on the screen, release the keys and let the system boot into Recovery Mode automatically.
- There are a bunch of features that you can use, however, we will be using the feature ‘wipe cache partition’ for this part.
- Once you click on it, the system will prompt you to confirm.
- The cache partition will be automatically deleted from the phone.
- Now, when the phone bounces back to the main menu, click on the option ‘reboot system now’,
- The device will restart potentially fixing the lagging issue that you have been reporting lately.
Method 04: Hard Reset Using Hardware Keys & Internal Reset Feature
If the problem is persistent and it’s annoying at all, it’s time to do the master fix to this problem. Master reset or Hard reset will erase all the memory from your phone thus giving just the factory settings. Once you do it, the phone will look and function like a newly bought phone and I am speaking about the software and not the hardware. Generally, Hard Reset erases all the data stored on the device completely and it is not reversible. This can potentially solve the Samsung Galaxy J7 Pro screen freezing and lagging issue but, it will endanger the data stored on the device. This is why you have the option to perform a backup of the data. Here how you can perform backup and then reset using two alternatives.
How To Take Backup of the Data Before Hard Reset?
Taking a backup of the data is fruitious for everyone. We have are dependent on our smartphones to collect information, take photos and videos, create notes, set alarms and notification and much more. This is why, it is a crucial piece of gadget and thus, to protect valuable and sensitive data from being lost or erased, backup is performed. To take backup of the data, you can move all the files required to an external SD Card and then remove it until the phone resets. Another way around is to upload the files on external drives like Google Drive, Dropbox, etc which can be required at will. Another alternative is to either save on flash drives or on the computer. You can transfer the files to another phone and then, get it back as and when required.
How To Perform Factory Reset on Samsung Galaxy J7 Pro Using ‘Internal Reset’ Feature?
- Visit the ‘Settings’ app on your device available in the menu and the notification tray.
- Now, move towards the page downwards and select ‘Backup & Reset’.
- Click on Factory Reset and put the PIN or Password set to lock and unlock the phone for confirmation.
- Once done, press the button ‘Reset Phone’ to completely erase all the data on the phone including cache partition.
- Now, reboot the device using the Power Button and its reset.
How To Perform Hard Reset On Samsung Galaxy J7 Pro Using Hardware Keys?
This is an easy, quick, and powerful method to reset the phone within seconds. It is a fixed set of keys that need to be pressed to access the Recovery Mode. It can be different from phone-to-phone.
To perform this feature, start with turning off the smartphone.
- After few moments, hit the Home button, Volume UP button and the Power button for 30 to 60 seconds.
- Release the buttons only after the screen displays an Android logo after which, the phone will boot into Recovery Mode.
- Next is to scroll down using Volume Down key towards the feature ‘wipe data/factory reset’.
- The device will prompt the user to confirm. Scroll and then select ‘Yes – delete all user data’.
- The phone will undergo factory reset and then, prompt the users to reboot it.
- When the phone turns ON, the phone will start in factory settings with no data stored on it apart from what the company had feed in it.