Moto Z2 Play WiFi Issues; Troubleshoot Fix and Guide

Modular smartphones have the ability to upgrade parts, change components and, expand the lifespan of your device. This brilliant feature should be great for buyers, but it failed to surpass the nook market. Motorola joined the modular smartphone industry in 2016 with an innovative design, the Moto Z flagship device, which brought so much attention from smartphone users who like creative ideas in selecting a phone. Then in June last year, Motorola released the Moto Z2 play, which was a successor to the Moto Z flagship device. It came with some slight changes and some great component upgrades. Although Moto Z2 play is a great device with a great configuration, there are users who reportedly had some minor issues with their devices. We’ll show you how to fix them, but first, let us go through with the specifications.

Moto Z2 Play Specs

Moto Z2 Play smartphone is an aluminium uni-body design, dust and splash resistant, Corning Gorilla Glass 3 device, which comes with a 5.5-inch touchscreen display with 1080 pixels by 1920 pixels resolution and a PPI of 401 pixels per inch. The device is powered by a 2.2GHz octa-core Qualcomm Snapdragon 626 processor with a 4gb of RAM and carries a 64gb of internal storage that can be expanded via a micro SD card(up to 256gb). The Moto Z2 Play also comes with a 12-megapixel rear primary camera with a two-tone LED flash, as well as a 5-megapixel camera in front for selfies.

The Moto Z2 Play runs on an Android 7.1.1 Nougat and as well powered by a 3000mAh non-removable battery. It measures 156.2mm (millimetres) in height, 76.2mm in width, as well as a thickness of 5.99mm (156.20mm x 76.20mm x 5.99mm) and it weighs about 145 grams.

RECOMMENDED READ: Common Moto Z2 play Problems and Fixes – Wi-Fi, Bluetooth, Camera, SIM, and More

The Moto Z2 Play device comes with a hybrid dual SIM configuration (GSM and GSM) smartphone that admits a Nano-SIM and Nano-SIM for each slot. Its available connectivity options include Bluetooth, A-GPS/GLONASS, USB-C port, Wi-Fi 802.11 b/g/n, NFC, a 3.5mm headphone jack, FM, 3G and 4GvoLTE (with a support for Band 40 used only by few LTE networks in India). Available sensors on board the device include the Proximity sensor, Ambient light sensor, Compass Magnetometer (digital compass), Gyroscope, and Accelerometer.

Despite having these great configurations and specs, the smartphone device still experiences some common problem due to the OS and one of those problems is the Moto Z2 play WiFi issues.

How to Fix Moto Z2 Play WiFi Issues

  1. Toggle Wi-Fi

The best way to fix Moto Z2 Play WiFi issues is to turn off the Wi-Fi on the phone and then turn it back on. To do this, slide down the notification shade of your Moto Z2 play and look out for the Wi-Fi icon. Tap on it to switch it off, wait for few seconds (about 15-20 seconds), then tap on the Wi-Fi icon again to switch it back on. Check if the Wi-Fi issue is now rectified after the connection has been established. This is just the way to solve this problem most times.

  1. Restart Both the Phone and the Router

The next step to take when the issue persists is to restart your device. After restarting your device, check if the issue is resolved. If the problem still lingers, then turn off the router and wait for few seconds (about 10-15 seconds) before turning it back on. This step should rectify your device’s problem.

  1. Update the Device Software

It is advisable for users to ensure that all apps, as well as the device software, are updated as for when due, in order to minimize the problems the device faces. Locate “About Device” in the Settings menu of your smartphone device. Tap on it and then tap on “Download Updates Manually” to check for new software updates. After successfully updating the device software, as well as the third-party apps that make use of Wi-Fi connection, restart the device. This should fix the Wi-Fi problem.

  1. Disable Power Saving Mode

One of the reasons your Wi-Fi could be malfunctioning may be due to the enabled power saving mode that you use to prolong your phone’s battery life. This power management setting disables some necessary functions such as Wi-Fi and GPS. If you will be using your Wi-Fi, then you should disable Power Saving mode first. You can access this mode in your devices Settings menu. Tap on Battery to see if the Power Savings Mode is already enabled so as to disable it.

  1. Safe Mode

This mode helps to discover the particular third party application that is responsible for the Moto Z2 Play WiFi issues. Some apps make use of the device’s Wi-Fi. When these apps get corrupted with files, it may tend to also affect the device’s Wi-Fi as well. Safe Mode allows your device run without any third party apps, thus helping you to locate the apps that are corrupted. If your device works smoothly in this safe mode, simply uninstall the recently installed app(s) that you believe might be the cause. Then restart your phone normally and check if your Wi-Fi is now functioning properly.

  1. Restore Factory Settings

This removes every data and all third party apps from your phone. It is therefore advised to back up all important files before you proceed to reset your device to factory settings. This function is located in the Backup and Reset menu of the device’s setting. Then tap on Factory Reset. This will reset the device. You could click on the option Backup and Reset if you want to back-up your data before resetting the device. Once the process of reset is completed, check to see if your device’s Wi-Fi works. If the problem is rectified then you can restore all the backed up data to your device.


However, if your Wi-Fi problem persists, you’ll need to take your  Moto Z2 Play device to the nearest Motorola or Lenovo Service Centre close to you.


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