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Not receiving text messages on Galaxy S9 and S9 Plus: Troubleshoot

Premium smartphones have become the favorite devices for a group of users. Although the devices are increasing in cost the sales are never getting down. If the devices are coming with the best of configuration spending a bit more on them is never considered a burden by many users. When it comes to Android smartphone the Galaxy S series still stays as one of the best devices to own and of course devices with a bigger price tag. The 2018 version of this, the Galaxy S9 and S9 Plus is finally launched officially by Samsung. This is a troubleshooting guide to fix the issue of not receiving text messages on Galaxy S9 and S9 Plus.

The two new flagships from Samsun Galaxy S9 and S9 Plus comes with a 5.8-inch display and 6.2-inch display respectively. S9 gets a 4 GB RAM, while S9 Plus gets a better 6 GB RAM. The rear camera of both devices is also different with a dual camera setup of 2 sensors each of 12 MP on S9 Plus, while a single 12 MP sensor is provided with the S9. Both devices get the latest Qualcomm MSM8998 Snapdragon 845 SoC. An internal storage of 64 GB is available for both devices and can be expanded up to 400GB. A 3000 mAh battery for S9 and a 3500 mAh battery for S9 Plus is provided.

Not receiving text messages on Galaxy S9 and S9 Plus: Troubleshoot

Ways to fix not receiving text messages on Galaxy S9 and S9 Plus

It doesn’t matter how many new features are added to the device, the most basic use of a phone is to make calls and to send and receive text messages. But many users from the previous S series device from Samsung has been reporting an issue of not receiving text messages. This can be a really annoying issue as this can stop you from getting some important messages. The ways to fix this issue on Galaxy S9 and S9 Plus are listed below.

Check the signal strength

Signal Strength

Signal strength is essential to receive calls and also text messages. So if you are not receiving a text message which you are supposed to, check your signal bar to make sure you have enough signal strength. If the signal is less move into a place with good signal or contact the service provider and rectify the issue.

Check the SIM card

Sim Card

A damaged SIM card can also be a reason for this issue. You can check if this is true by inserting the same SIM card into another device and trying. If the problem persists on all devices reach out to your carrier to replace the card with a duplicate one.

Clear system cache

Corrupted cache files can also cause these kinds of issue. So clearing the cache is a step you should try if this issue is occurring for you The steps to do this are:

  1. Power off the devicepower off
  2. Press and hold volume up button, Bixby button and power button
  3. When the screen with No commands message shows up tap on the screen
  4. Use volume keys to highlight wipe cache partition and use power button to select itSamsung Recovery
  5. Confirm by selecting yes option

Hard reset

  1. Power off the device
  2. Press and hold volume up button, Bixby button and power button
  3. When the screen with No commands message shows up tap on the screen
  4. Use volume keys to highlight wipe data/factory reset and use power button to select it
  5. Confirm by selecting yes option

I hope this guide was useful in understanding ways to fix the issue of not receiving text messages on Galaxy S9 and S9 Plus. If any queries or feedback, please leave a comment below.

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