Quick Guide to Fix Elephone Wi-Fi Problems [Troubleshoot]

No matter how boastful spec sheet your smartphone holds, any task you do on it depends on Wi-Fi. Wi-Fi problems are one of the most disturbing issues that happen even to the best of us and are quite disturbing. This is because almost every task you do such as browsing the web, social media, watching videos and movies, or making transactions or doing business needs an internet connection. Since mobile data isn’t much reliable and doesn’t provide much stable connection, we prefer Wi-Fi to access the internet especially indoors where there is often poor network reception. Wi-Fi provides much stable, faster and reliable internet access.

While we mostly experience seamless connectivity through Wi-Fi, there are times when this service does not perform as it is expected. Wi-Fi problems can be due to a number of issues that can be hardware or software related. In such situations, we often start to panic without realizing that Wi-Fi problems are not much complex and can be dealt with easily by ourselves. This article would help you analyze the problem and provide simple methods to fix Elephone Wi-Fi problems by yourself.

Quick Guide to Fix Elephone Wi-Fi Problems [Troubleshoot]

How To Fix Elephone Wi-Fi Problems?

Wi-Fi problems can be either due router related or smartphone related issues. You need to first identify the culprit and then go for any methods to fix the problem. If your Wi-Fi doesn’t work on other devices also, there may be a problem with your router. Follow the methods given below to fix Elephone Wi-Fi problems caused due to router malfunctioning.

How to fix Wi-Fi problems due to issues in the router?

Step 1: Reboot the router

Rebooting device re-establishes all connections and allow you to use the device from a fresh start. Turn OFF the router and wait for a few seconds to a minute. Turn it ON again. This also resolves problems caused due to overworking or overloading of the router.

Step 2: Check for any intermittent issues

If there is an issue with your router, call the service provider and ask for any issue on their side. The problem could have been caused due to a maintenance or upgrade work going on by the provider leading connection interruption. Most users are informed beforehand about any such work but you can always enquire by yourself. Contact and inquire about any such maintenance work going on by your provider.


Step 3: Update the firmware of the router

Like smartphones and any other gadget, routers also have firmware which gets automatically updated if there is an update provided by the manufacturer. Visit the router’s manufacturing website and check for any updates available for your router.

Step 4: Remove signal inhibitors

If you are experiencing poor Wi-Fi reception, it may either be due to the low signal range of your router or due to some inhibitors that are obstructing Wi-Fi signals. Make sure that there are no obstacles covering your router, because that may affect the router’s performance and hence Wi-Fi reception. Obstacles such as a person, objects, and even other electronic gadgets work as signal inhibitors causing a disturbance in the quality of the intercepted network on your device. Remove all such inhibitors if possible.

Step 5: Come closer to the Wi-Fi router

If the signal inhibitors are not removable such as a thick wall, try to get closer to the router. Also, it is recommended to place the router in the center of your workplace so that you get reliable and appropriate signal reception in all areas.

If any of the above fixes do not work or you think that there is no issue with the router, your device could be the main culprit. Follow the given methods to fix Wi-Fi problems on your smartphone.

How to fix Wi-Fi problems due to issues with your smartphone?

Method 1: Reboot the phone

Rebooting the smartphone closes all applications and gives a fresh start to your device. It may also resolve any software or application crash that might have occurred leading to Wi-Fi problems. So, before going on to any complex methods, turn OFF the smartphone. Wait for few seconds or a minute and power it ON again. Check if the issue is resolved or not.

Method 2: Toggle airplane mode

Airplane mode is a switch to all connections of your device. It isolates the device from all connectivity tools when turned ON. Airplane method resolves most of the connectivity issues including Wi-Fi problems. Especially in cases when your device connects to Wi-Fi but shows no internet available, the airplane plane mode should be toggled. Turn ON the Airplane mode and relax for a minute and turn it OFF again. It would help in re-establishing the networks. Check if the issue is resolved.

Method 3: Check the password

A wrong password may be the issue when you see an ‘Authentication error’ within Settings >> Wi-Fi. Check if the password you entered is correct. If you are not sure, just re-enter the password and check if it works.

Method 4: Forget The SSID/Network

If you encounter the scenario in which your device is not connecting to a Wi-Fi network or disconnects itself automatically often, try this method. Also if you see an error such as “Obtaining IP Address” for a longer duration, forget the network and reconnect to it. This should also be tried f the phone is showing ‘Obtaining IP Address’ for a longer duration than usual. Navigate to the Settings >> Wireless connections >> Wi-Fi. Select the said network and tap on ‘forget’. Try reconnecting to Wi-Fi. Enter the password again. See if it works.

Method 5: Update firmware and applications

All applications, whether system applications or third-party downloaded applications must be updated. Updating to the latest version fixes tons of problem. Open the Google Play Store and update all the apps manually or by ticking ‘auto-update’.

You also should update the device OS and firmware as the device will work better when the software of your phone is up to date. Developers often send updates to resolve bugs, add new features and improve security against threats and viruses that might have caused issues such as Wi-Fi problems. Jump to the settings section where you can see an update to the latest update available. Updating software and applications should be done from time to time.

Method 6: Use a static IP

This method should be tried if you encounter an error as ‘Obtaining IP Address’ for too long and your device that doesn’t allow your device to connect. Switch your phone settings from DHCP (Dynamic host configuration protocol) to static IP address by navigating to the Settings >> Wireless and Networks >> Wi-Fi Settings >> Advanced Settings >> Use Static IP. It will resolve any issues occurred due to the handling of DHCP addresses.

Method 7: Perform a hard reset

The last and final option that you can do by yourself to fix Wi-Fi problems when no other method works is a hard reset. Switch OFF the device. Press and hold the Volume down button simultaneously until an Android logo flashes and you enter the Recovery mode. Choose the ‘wipe data/factory reset‘ option using the Power button as selector and volume button as navigator. When the procedure is completed, try reconnecting to the Wi-Fi and check if the problem is resolved. This would uninstall all applications and set system settings to default. Be sure to back up all important user data before this method.

Method 8: Get help from the manufacturer and invest in a signal booster


If any of the above methods do not work, you have no option but to take your device to an authorized service center. They would help you fix issues related to both hardware or software on your device. Consult a technician from an authorized service center who would help you fix Wi-Fi problems on your device. If you think your router is of a lower range, it is recommended to invest in a Wi-Fi range extender/booster or a router with a longer range of connectivity.


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