Twitch, a video streaming platform owned by Amazon, is popular among content creators who share their videos. However, some users have reported that they are unable to see thumbnails for their uploaded videos and instead see a blank thumbnail. This issue can be frustrating as thumbnails are a crucial aspect of attracting viewers. In this guide, we will provide some potential solutions for the Twitch thumbnail not loading error.
Fix Twitch Thumbnails Not Loading Error
The Twitch support team has acknowledged the issue of certain thumbnails not appearing on Twitch over the past few years. However, there is no official fix available for this issue yet. As a result, many Twitch users are still experiencing the same problem.
Luckily, there is a possible solution to resolve this issue. In short, if you follow the two steps below, the thumbnail not loading issue may not happen again with you on Twitch. So, without further ado, let’s get into it.
- You must upload the images below the maximum supported resolution,e, 1280×720 pixels. If you upload the lower-resolution image, the thumbnail won’t trouble you.
- Meanwhile, the image upload size should be 10MB or less than that.
- Alternatively, it’s also expected that sometimes the browser caching issue can also cause this error. Therefore, try clearing the cache and cookies from the web browser or use another browser.
However, we’re hoping that Twitch will soon develop a permanent fix for this issue, as acknowledged a year ago.
🔎 We're investigating issues with impacting thumbnails and with streamers going live. Thank you for the reports!
— Twitch Support (@TwitchSupport) September 16, 2019
That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.