Reboot the router
Another easy solution to this wifi problems is to reboot the router. Actually, this is often the recommended solution if you call your ISP inquiring about the said issues. To simplify how it works, a router has to work a lot and sometimes, it gets overworked or overloaded which is the reason why it crashes. This is where you get the ‘wifi connected but no internet access’ issue. To fix this, walk towards the router, turn it off and wait for a few minutes. Now, turn on the router, press WPS or Reset button once and then, connect the phone to it and check if the internet works or not.
Update router’s firmware
Your router has its own firmware too but it doesn’t often need any human interference to update it. But if the router crashes too much, you have a solution to fix it. First, visit your router’s manufacturer’s website and download the latest firmware available. Enter the IP i.e. “192.162.0.0”, “192.162.0.1”, “192.162.1.0”, “192.162.1.1” or whatever the admin panel for your router is and upload the firmware.
Restore factory
Also summoned as the mother-of-all-fixes, restore factory is although an extreme method to comply if the wifi problems are too severe and frequent, you can try this method which takes less than five minutes to complete. Here, you need to take a backup of all the data you have before proceeding further with the said procedure.
- Step 01: Switch off the device.
- Step 02: Hold power plus volume down button together for 10 to 15 seconds straight.
- Step 03: You can release the said buttons once you spot an Android logo on the screen and let the phone proceed to the recovery mode.
- Step 04: When in recovery mode, you need to use volume buttons to scroll and power button to select an option.
- Step 05: Select ‘clear data/factory reset’ and ‘yes — delete all user data’ on the resultant screen to do the same.
Common Kyocera wifi problems
Here are a few common wifi problems that you’ll face every once in a while if not frequently.
Phone not connecting to the wifi
It happens a lot when the phone is searching for a wifi network but it can’t connect to it. This is where the ‘forget and reconnect’ method can be used. For this, you need to select the said wifi network and tap on ‘forget’. Wait for a few moments before reconnecting to the same by entering the right password.
Authentication Problem/Error
The error message is pretty self-explanatory since it states that the password you entered is wrong and thus, authentication problem. But it might happen even when the password is correct in some cases and that’s where the ‘forget and reconnect’ method can be hailed as well.
Poor internet connection
There are plenty of reasons why you are having a poor internet connection. Starting with the inefficiency of the ISP which you can inquire simply by calling them to ask them to fix it. Next, obstacles and the distance between the router and the user is crucial too because too many obstacles can render the wifi connection poor and so is the distance. You can always try to move towards the router as much as possible to get the best of it but shy away from sitting right behind a wall because it will bring down internet speed considerably.
Connect but no internet connection
Connected but there’s no internet connection? Try rebooting the router or hitting the WPS or Reset button behind the router and this might work.
Get help from the ISP
If you are still finding ways to fix the wifi problems and your phone isn’t the problem, in this case, you need to get the help from ISP. You can ask them to visit your home or office and tweak the router’s position or settings, etc.
Ask help from the phone manufacturer
Finally, this is the final resort where you need to pick up your phone, book an appointment with an authorized service center or simply walk-in so that the technician can analyze any problem and provide a resolution along with it if you proceed with it.