HBO Now is a popular subscription service from HBO that airs on-demand content and it is available across various platforms including Android. Although developers keep the app updated, the users at the other end may face issues that could anything from unstable internet to crashing errors where the latter is something I will be discussing here and provide required methods to fix it. Although these methods work or say using multiple numbers of methods work, you will have to verify whether it worked on your case or not. So read along and let us know which method helped you overturn the ‘unfortunately HBO Now has stopped working’ issue.
Solution #1: Try closing the app first
It’s a common solution to any problem you might face using your Android phone. Unfortunately HBO Now has stopped working is no exception and it means that the app has crashed. Sometimes you are dragged out of the app just like that and sometimes you get this warning to dictate that the app has stopped working. If this is what you are looking to fix, try closing the app by visiting the recent apps section. This should put the app to the grave if it has any processes going on in the background and hopefully, you will be able to use the app again when you reopen it.
Solution #2: Force Stop HBO Now
Closing an app might not be just enough at times. If you are facing the same issue where the app crashes abruptly, you can force stop it and check whether this method works in your favor or not. You can do so by hitting the Settings app on your phone and zooming into the Apps. Here, you need to search for apps such as HBO Now in this instant and finally, press the button that says “Force Stop”. Check if it worked or not.
Solution #3: Clear app cache and data
Apps gather cache files which is a set of temporary files that apps create to bring down processing time that would otherwise cause an app to take longer to load or do something that it had already done. The same goes for app data which is collected overtime when the app is working or either in the background. However, both cache files and data are susceptible to getting overwritten and this could hamper an app’s performance. Corrupted cache files are often linked to causing an app to crash or some functions to malfunction. This is why clearing cache files is crucial at least once in alternate days so things are done efficiently.
Step #1: Tap on the ‘gear’ icon in the notification panel or go to the app drawer and open the Settings app.
Step #2: Scroll to find and click on Apps.
Step #3: Now, search for HBO Now or whichever app you are looking forward to and tap on Storage under the app listing.
Step #4: You’ll find two buttons named ‘Clear Data’ and ‘Clear Cache’ so click on those buttons.
Step #5: Finally, close all the recent apps and restart HBO Now to see whether the method worked in your favor or you’d need any other method to end the app crashing error.