Fix: Onedrive crashing When Trying to Sync or Unsync

There are several cloud services right now that claim to provide the best solution to their users. Microsoft is one of the leading cloud service providers, and they have named their service Onedrive. Onedrive provides convenient file sync and data storage service to its users across several devices. But recently, several people have reported an issue with Onedrive.

When they try to sync their data on Onedrive, some troubled users witness the application crashing on their devices abnormally. This was reported by Windows, Mac, and some Android smartphone users. If you are also one of these troubled users, this article will help you out. Here, we have listed all the solutions one can try to resolve this problem. So without any further ado, let’s get into it.

Onedrive

How to fix Onedrive crashing When Trying to Sync or unsync?

The probable causes behind the Onedrive crashing up could be temporary data, corrupted application files, and even improper installation on some devices. There is a solution to every possible scenario, and we have discussed them in this article. So try all the solutions, one after the other, until you find the one that works for you.

Clear the cache and data:

If there is any inconsistency in the application’s data, that could contribute to Onedrive malfunctioning on certain occasions. To fix this, you can try clearing up the cache data.

For Windows,

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  • Click on the Windows Start button in the lower left corner.
  • Search for Microsoft Office tools in the search bar.
  • You will see Office Upload Center in the results. Click on it and then go to Settings.
  • Find the Cache Settings section.
  • Check the box next to “Delete files from the Office Document Cache when they are closed.”
  • Click on the Delete cached files button.
  • Click on Ok.

For Android,

  • Navigate to Settings.
  • Go to Apps and Notifications,
  • Select all apps.
  • Select OneDrive.
  • Go to the storage and cache option.
  • Select Clear Data and Clear Cache options.

Now try using the sync feature of Onedrive. If it still does not work, try the next solution.

Reset the application:

Most common errors on Onedrive can be fixed with a reset. This will reset everything you have on Onedrive without losing any data on your account.

For Windows,

  • Press Windows Key + R to open the Run window.
  • Type in the command “%localappdata%\Microsoft\OneDrive\onedrive.exe /reset.”
  • Click on Ok.
  • Follow the on-screen instructions after that to complete the next Onedrive operation.

For Android,

  • Navigate to Settings.
  • Go to Apps and Notifications,
  • Select all apps.
  • Select OneDrive.
  • Tap on the Force Start button.

Now try using the sync feature of Onedrive. If it still does not work, try the next solution.

Update the application:

If you are an older version of Onedrive, that could be the reason behind the sync feature not working as well. So you need to update the application to the latest version to fix it.

For Windows,

  • Go to the Onedrive download page on their website.
  • Download and install the latest version from there.
  • Sign in to your Onedrive again and check whether the sync feature works.

For Android,

  • Open up the Google Play Store.
  • Search for Onedrive.
  • Once it appears in the results, tap on it and choose Update.

Now try using the sync feature of Onedrive. If it still does not work, try the next solution.

Reinstall the application:

Sometimes, a simple update cannot fix an issue. If that is the case with you, you should try reinstalling the application entirely.

For Windows,

  • Press and hold the Windows + I key to open the Settings window.
  • Click on Apps.
  • Under the Apps and features tab, go to Microsoft OneDrive.
  • Select Uninstall.
  • Go to the Onedrive download page on their website.
  • Download and install the latest version from there.
  • Sign in to your Onedrive again and check whether the sync feature works.

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For Android,

  • Navigate to Settings.
  • Go to Apps and Notifications,
  • Select all apps.
  • Select OneDrive.
  • Tap on the Uninstall button.
  • Open up the Google Play Store.
  • Search for Onedrive.
  • Once it appears in the results, tap on it and choose Update.

Now try using the sync feature of Onedrive. If it still does not work, try the next solution.

Update your OS:

If you are not using the latest version of Windows or Android on your PC or smartphone, that could also be the reason behind the Onedrive application malfunctioning. So let’s take a look at how you can fix that.

  • Press the Windows Key + I to open up Settings.
  • Go to Update & Security option.
  • Select Windows Update on the left pane.
  • Click on Check for Updates.
  • Let the system check for an update online.
  • If there is any update available, you will see it on your screen. Install it by clicking on the update button.

For Android,

  • Open up Settings.
  • Go to About or System Settings.
  • Open System Update.
  • If there is any update available, you will see it on your screen. Install it by clicking on the update button.

Now try using the sync feature of Onedrive. If it still does not work, try the next solution.

Disable conflicting processes:

Several third-party applications could prevent the Onedrive application from functioning normally. You need to uninstall or disable these services or applications to get your sync feature working correctly.

For Windows,

  • Open Task Manager by pressing Ctrl + Shift + Esc buttons.
  • Go to the processes tab.
  • Make sure none of these processes are running: roove.exe, msosync.exe, msouc.exe, winword.exe, excel.exe, powerpnt.exe.
  • If you see any of them, click on them and select End task.

There is another way to do it in Windows as well.

  • Open the Run dialog box with admin access.
  • Type msconfig and press Enter.
  • Open up the Services tab in the System Configuration window.
  • Check the box next to Hide all Microsoft services.
  • Click on Disable all.
  • Navigate to the Startup tab.
  • Click on Open Task Manager.
  • Select each startup item and click on Disable.
  • Close the Task Manager and finally reboot your PC.

Now try using the sync feature of Onedrive again. If it still does not work, try the next solution.

Unlink your PC:

Finally, you can also try syncing your data by temporarily disconnecting your current Onedrive account from that computer or device and re-entering the Onedrive program.

  • Click on the OneDrive icon in the notification center at the bottom right corner of your PC screen.
  • Select Help & Settings.
  • Click on Settings.
  • Go to the Account tab.
  • Click on the Unlink this PC link.
  • Select Unlink account to confirm your action.
  • Open up the Onedrive app again.
  • Log in to your account with your login credentials.
  • Then perform the backup or sync.

These are all the solutions to fix Onedrive crashing when trying to sync or unsync. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.

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