You plugged the phone into a charger and suddenly, the phone’s screen froze and it is not charging at all. The phone may get extremely slow when paired with a charger. A forced reboot can work wonders. Here’s how you can do it.
- Press the Power button plus Volume Up and Volume Down buttons for a few seconds until the phone buzzes.
- Once the display is down, leave the buttons and the phone will turn off even if the screen was unresponsive to start with.
Update the OS
Outdated firmware can cause issues with charging the battery as well. You need to upgrade to the latest available patch via Settings >> Software Updates. Note that not all smartphones will have updates so relax if you don’t have it. You can always use workarounds like employing other methods listed here or install custom ROMs to get frequent updates.
Clear Cache
Cache files speed up the process of retrieving apps/website, however, they are prone to get corrupted since cache files are temporary and are overwritten repeatedly. It will not be surprising if cache is causing the Oppo Reno6 and Reno6 Pro 5G Not charging or battery keeps stopping issue because it can. The fix is to get rid of app cache and check if the problem is resolved or not.
Restore Factory
From a software point of view, this is the last thing you can do to fix Oppo Reno6 and Reno6 Pro 5G battery not charging or keeps stopping issues. Henceforth, you will see hardware-related pointers so do try this method first. Note that you should keep a backup of all the data you have stored to prevent any data loss since performing a restore factory will wipe off all the data from your smartphone in a heartbeat. Follow the instructions below to go through with it.
- Open the Settings app on your Oppo Reno6 or Reno6 Pro 5G.
- Now, proceed to Additional Settings >> Backup and reset.
- Tap on “Erase all data (factory reset)” from amongst the options given on the screen.
- You will be asked whether you are certain that you want to perform a factory restore or not.
- You will be prompted to enter a PIN/Password before proceeding.
- Once you click on the “Erase all data”, everything will be wiped clean off your phone. The whole process takes 2-3 minutes at max.
- Finally, restart the phone and enter the credentials and set it up as if you are setting it up for the first time.
- Verify if the battery is not charging or the battery keeps stopping. The issue is fixed or not.
Note: If restoring the phone doesn’t help in your favor, there’s a huge possibility that the hardware component related to the charging process is at fault instead. Now, there are a few components involved from the IC on the motherboard, charging port, the USB cable, and so on.
Check if there are any signs of liquid damage
This is probably the first thing you should look out for. Your phone irrespective of what make or model it is (unless it is waterproof or water-resistant) will get water damaged when in contact with water. I am talking about water coming in contact with the ports, buttons, and other openings alike since splashes on the screen or back panel won’t do much damage.
Also, liquid damage includes anything liquid and not just water but can cause the charging port or the battery or other components involved in the charging process to behave abnormally or not work at all. Recall if your phone recently had contact with water so much so that droplets or moisture could have escaped into the charging port yielding it malfunctioned. Corrosion in the charging port can prevent the battery from charging as well.
If yes, you need a fix right away. If not, proceed with this guide to verify if other hardware components might be damaged or not.
Check for debris in the charging port
The first point of contact between the battery and the charger is the charging port on your Oppo Reno6 series smartphone. Wear and tear can cause it to suffer breakdown over time or it might lose the ability to connect with the USB cable that you will be connecting to it for charging purposes.
Another problem is the debris. Dust, lint from pockets, and other minute particular can harvest inside the charging port making it difficult for the charger to charge the battery since the contact between the USB-C port on the device and the port on the charging cable which latches to the USB-C (on the device) is broken or disturbed.
Take a torch and I am talking about an actual torch because the flash of a smartphone is, as said, diffused and thus, you won’t be able to see inside the port properly. If there’s debris or any unwanted item inside the port, take a needle or a toothpick and use it to extract the lint and other substances. Don’t try too hard as it could damage the metal contact in the charging port rendering it completely useless. Check if the battery not charging issue is sorted or not. Proceed to diagnose the problem to the next part of the process i.e. the USB cable.
Change the USB cable
Another hardware component to diagnose is the USB cable. No doubt it is one of the most abused hardware as users tangle it, stretch it, push and pull it, twist and turn it, and whatnot. Although these cables can handle common wear and tear, breakage or cut in the wire can prevent the electricity flow from the charging brick to the device and thus, preventing the phone’s battery from charging.
If you are facing difficulty in charging the phone’s battery, the USB cable may be at fault. It becomes apparent if you had to hold the cable in a certain position so that it can charge the phone or else it doesn’t. In the latter case, the cable is likely defunct so you need a new one. For all other cases, try switching the cable with another one (new or used) to verify if the cable is at fault.
You can even bring in a separate phone and use the existing cable to charge that phone to verify if the phone charges or not. If yes, the cable is not a problem but it is likely the port. If it doesn’t start charging, it is either the cable or the brick at fault.
Change the charging brick
You analyzed if the USB cable is at fault but found it to be working properly. Next is to verify if the charging brick is at fault. Simply use the same brick plus cable contraption on a different phone and monitor if it charges or behaves abnormally. If the results are the former, there’s something wrong with the phone and not the charging brick. If the other phone begins to charge and behave abnormally, the charger is likely the culprit. On the other hand, try charging your phone but with a different brick. The answer is simple, if the phone starts charging, the original brick you were using was faulty.
Turns out using a third-party charger can trigger similar situations in some cases. Thus, I recommend using the charging brick that comes with the phone to charge it. If the brick is dead, buy a new one.
Change the charging outlet
Is it possible that the charging outlet is faulty? Probably and if that’s what causing the issue, why don’t you try switching the outlet to see if it makes any difference.
What if your battery is at fault?
The lithium-Ion battery in your Oppo Reno6 and Reno6 Pro 5G smartphone has a specific lifecycle which is how many times it can discharge completely and charge to its full capacity. It loses the total capacity over time, say 10 percent a year, although this figure is representative and can differ greatly based on the user’s phone charging and discharging pattern.
How old is your phone? Are you a heavy or long-term user since in both cases, the battery consumption is high and thus, the number of lifecycles depletes fastly. Damage to the battery either physically due to fall or drop or liquid damage can cause the battery to underperform or even not work at all no matter how many ports and chargers you change. The only fix is to replace the batter. Turns out your Reno6 series smartphone has a non-removable battery which means you will need a professional’s help to fix it.
Report the issue to a service center
At the end of the day, if you are still trying to figure out why your phone’s battery is not charging (or why it keeps on dropping or stopping the charge), you need to seek assistance from a technician. Every battery has a specific lifecycle and so are the times you can plug in the charging port or use the cable since everything undergoes constant wear and tear during its tenure of usage.
If you failed to find what’s wrong, seek help from an authorized or local service center who will be able to check what’s wrong, what is the fix to the problem and the cost associated with it. A local service center is far cheaper than an authorized service center, however, reporting to the former will void the warranty on the device so keep that in mind.
