Samsung Galaxy S24 Series Call Dropping or Not Getting Connected Problem

The Samsung S24 series is the latest flagship series of Samsung smartphones, and it was launched in the first month of this year. Many claim the S24 Ultra is already the best Android smartphone of the year and is indeed a tough smartphone to beat. The other models are no slouch either, and depending on a user’s requirement, they can pick any S24 device of their choice. But these series of smartphones are not perfect by any means.

There have been reports in certain regions about people suffering from issues related to call dropping and not connecting at all. Calling is the basic requirement and functionality of any smartphone, and such a flagship series suffering from related issues

does not bode well with Samsung’s reputation. However, some workarounds have proved to be essential in fixing this problem,  and we will discuss all of them in this article in this article. So, without any further ado, let’s get into it.

 

How do you fix a Samsung Galaxy S24 Series Call Dropping or Not Getting Connected Problem?

For the sake of better representation, we will refer to both call dropping and not getting connected as a call dropping issue.

Switch the SIM Slot

• Switch off your Galaxy S24 device.
• Switch the SIM from the slot where it already exists and then place it in the other slot.
• Turn on your phone and check whether the call-dropping issue is resolved or not.

Switch to Wi-Fi calling as a temporary solution

• Open the Phone app on your Galaxy S24 device.
• Tap on the three-dot icon at the top right corner.
• Select Settings.
• Turn on the toggle for Wi-Fi calling.
• Accept the terms and conditions for Wi-Fi calling. This will show up only if you are switching on the wifi-F calling mode for the first time on your smartphone.

This is not a complete solution as you might not find Wi-Fi connectivity everywhere you go, and connecting to unsecured public networks can be dangerous to your privacy.

Enable and Disable Airplane mode:

This is an old trick with smartphones, and it sometimes solves connectivity issues with any smartphone out there. So, you can use this trick to try and fix your call-dropping issue.

To do this, you must pull down your notification bar and open the quick settings menu. There, you will find the shortcut to turn on flight mode. Tap on it to enable flight mode. Then, could you wait for a few minutes and turn it off?

After you have disabled flight mode, try making calls again. If the calls still keep on dropping, move on to the next solution.

Reboot the smartphone:

Sometimes, all a phone needs is a simple restart, as simple as it may sound. If it has been a while since you last rebooted your smartphone, your phone will develop some problems. And the problem with the call-dropping issue could be one of them.

So, you need to completely restart or reboot your phone and then try using the calling feature again. If it still keeps on dropping randomly, move on to the next solution.

Switch Network:

When your smartphone is struggling to maintain a regular reception, that could result in call dropping as well, you can try switching between the different modes and check if that helps with the call-dropping issue.

• Open up Settings.
• Go to Mobile Networks.
• Tap on Network Mode to access your default SIM.
• Switch between 2G/3G, 4G, and 5G and check which results in the best reception for your device.

If calls still keep on dropping randomly, move on to the next solution.

Update the Galaxy S24, S24 Plus or S24 Ultra:

Samsung pushes out updates to their smartphones whenever a bug needs fixing. Even with the call-dropping issue, an update could solve it all.

• Open your phone’s settings.
• Go to software update.
• If there is any software update pending, it will show up here. Tap on Download and Install.
• Once the update is complete, your phone will restart.

After the restart, try using the calling feature again. If calls still keep on dropping randomly, move on to the next solution.

Reset Network settings:

Much like how we can reset our phone’s settings, we can also reset our phone’s network settings. If any setting prevents your calling functionality, a network reset will clear it up.

• Open your phone’s settings.
• Scroll and find the option General Management. Once you find it, tap on it.
• Inside General Management, tap on Reset.
• Then select Reset Network Settings.
• Finally, tap on Reset Settings.
• A pop-up will show up asking for your phone’s PIN or password.
• Enter it and then tap on Reset.

After the Reset is complete, try using the calling feature again. If calls still keep on dropping randomly, move on to the next solution.

Wipe Cache:

A corrupted cache can lead to several issues with a smartphone. So, you must clear up your cache partition entirely and check if that fixes your call-dropping issue.

• Turn off your smartphone.
• Connect the device to your PC via a USB cable.
• Press and hold the Volume Up and Power buttons.
• Let go of the buttons when Android Recovery shows up on the screen.
• Use the volume buttons on your phone and navigate to the Wipe Cache Partition option in the recovery menu.
• Once you are there, press the Power button to select it.
• Confirm your action by choosing Yes in the next menu. Again, use the volume buttons and the power button to perform the selection.
• Then, your smartphone will prompt for a system reboot. Press the power button to confirm the action.

After the restart, try using the calling feature again. If calls still keep on dropping randomly, move on to the next solution.

Factory reset:

Factory Reset will reset everything on your smartphone to its original form, with everything set to default. Factory resets often work out software inconsistencies with smartphones. So, even the call-dropping issue on your S24 device could be fixed with a factory reset. A factory reset will clear out all your internal storage, which means you will lose everything stored on your smartphone. So, we recommend creating a backup of everything necessary on your smartphone.

• Open the app drawer and then tap on the Settings application.
• Scroll down in the settings menu and tap on General Management.
• Tap on Reset to view the options.
• Tap on Factory data reset.
• Scroll down and tap on Reset.
• Enter your security lock to confirm your identity.
• Tap on Delete all.
• Then, enter your password and tap on the OK button.

Wait till the reboot process is complete. It will undoubtedly take a while, like the first time you turned it on after buying it.

After the restart, try using the calling feature again. If calls still drop randomly, move on to the next solution.

Contact support:

If none of the above solutions worked for you, you should visit your nearest Samsung service centre and ask them for assistance. There is a chance that the problem with your device regarding calling could be related to hardware issues. So your best help in such a scenario would be the service centre. They might keep your smartphone with them for several days but will surely resolve your problem. And since the smartphone is new, it is still under warranty. You don’t need to worry about the service centre charging you a lot of money.

So these are all the solutions to fix the Samsung Galaxy S24 Series Call Dropping or Not Getting Connected issue. If you have any questions or queries about this guide, comment below, and we will reply. Let us know which selection on this list has fixed your issue. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.