Fix: BYD Atto 3 CarPlay / Android Auto Not Working Issue

After nine months of release, BYD has finally rolled out the latest OTA software update to its Atto 3 EV which includes Android Auto and Apple CarPlay feature in Australia. Android Auto has been one of the much-awaited and requested features by the BYD Atto 3 owners as it was promised by the company in 2022 in China. However, it looks like the BYD Atto 3 CarPlay / Android Auto Not Working Issue has become frustrating enough that troubles a lot of owners.

It’s also worth mentioning that Atto 3 gets the wired and wireless Android Auto feature unless the wired Apple CarPlay feature only. It looks like several BYD Atto 3 owners are experiencing Android Auto and Apple CarPlay connectivity issues quite frequently. Android Auto or Apple CarPlay is a mobile app that can be connected via wired or wirelessly to the car’s infotainment system to get multimedia functions, calling, maps, and so on. But if it’s not working then don’t worry.

Fix: BYD Atto 3 CarPlay / Android Auto Not Working Issue

Fortunately, there are a couple of potential workarounds mentioned below that can help in fixing the issue. The chances are high that Android Auto or Apple CarPlay connectivity gets hampered, the mobile application becomes outdated, USB cable connection has some issues, temporary glitch with the infotainment system, conflicts with the Android Auto or CarPlay Settings, Android Auto cache data issue, restrictions with the app usage, etc.

Make sure to follow all troubleshooting methods below until the problem has been fixed. So, without further ado, let’s jump into it.

1. Force Restart Your Smartphone

It’s also recommended to force restart your smartphone by following the steps below to ensure there is no temporary system glitch causing such an issue. To do so:

For Android:

• Long-press the Power button for a few seconds to open the Power menu.
• Tap on Restart and wait for the device to restart.

For iPhone:

• Press and quickly release the Volume Up button.
• Press and quickly release the Volume Down button.
• Press and hold the Side (Power) button.
• Drag the slider to power it off.
• Now, press and hold the Side button for a while.
• When the Apple logo appears, release the side button.
• Wait for the system to boot.

2. Update the Android Auto or CarPlay App

If you’re still running the outdated Android Auto app or Apple CarPlay app on your smartphone then check the following steps to update the app.

For Android:

• Open the Google Play Store app > Tap on the Profile icon at the top-right side.
• Next, tap on My Apps & games > Check if the Android Auto app update is showing or not.
• If available, tap on the Update button and wait for it to install.
• Once done, make sure to reboot the device to apply changes.

For iPhone:

• Open the Apple App Store application on the iPhone.
• Now, tap on the Profile Picture icon from the top-right corner.
• Scroll down a bit to see which apps are available for update.
• Check whether the Apple CarPlay app update is on the list or not.
• If the app is there, then make sure to tap on the Update button.
• Wait for the installation process to complete.

3. Clear the Cache Data of Android Auto

In case, you’re trying to connect the Android Auto app on your Android device but somehow it doesn’t work or connect properly then try clearing the app cache data from the settings menu. Sometimes an outdated or corrupted app cache data can also cause several issues whatsoever.

Note: There is no option to do this on iPhone. Only a simple restart will do the job.

• Go to the device Settings menu > Head over to Apps & Notifications.
• Now, tap on See All Apps > Head over to Android Auto under the App info section.
• Tap on Android Auto to open the app info page > Tap on Storage & Cache.
• Next, tap on Clear Cache > Once done, tap on Storage & Cache.
• Then tap on Clear Storage.
• Finally, restart the device, and launch Android Auto to check for the issue.

4. Gently Clean the USB Cable and Ports

Another thing you can do is to gently clean the USB cable and USB ports of the BYD Atto 3 EV to confirm there is no dirt/moisture present. Next, you should check for physical damage or cracks to the cable which can also trigger connectivity issues. Make sure to check the phone’s USB port whether it’s working or not.

5. Disconnect and Reconnect the USB Cable

Do keep in mind that any kind of loose connection or wobbly connectivity can trouble you a lot. It’s better to disconnect and reconnect the USB cable to the car’s infotainment system to check for the issue again.

6. Try Using A Different USB Cable

The chances are also high that you’re not using a good quality USB data cable to connect your mobile device to the car’s infotainment system. Sometimes even a lower data transfer speed or loose connectivity to the USB port might also trouble you a lot. If the connectivity isn’t stable or disconnects quite frequently without even touching the cable then you should try using a good quality USB data cable to check for the issue further.

7. Check the Wireless Connectivity

Sometimes issues with the Bluetooth connectivity glitch or signal-related conflicts might bother you a lot. It’s better to check the Bluetooth pairing with BYD Atto 3 car by following the steps below to easily connect to Android Auto or CarPlay.

For Android Auto:

• Turn On the Bluetooth connection on your smartphone.
• Go to Android Auto Setup > Tap on Settings.
• Select Bluetooth > Tap on Bluetooth Connection on your car dashboard.
• Now, add your mobile device to the list of connected devices.
• Finally, you can easily Turn On Android Auto.

For Apple CarPlay:

• If you have a wireless connection, make sure Bluetooth is turned on from the Settings app.
• Go to Settings > Enable Wi-Fi and tap on the CarPlay network.
• Now, ensure Auto-Join is turned on.

8. Restart Your Car’s Infotainment System

If switching to a different USB cable didn’t fix the issue with Android Auto or CarPlay connectivity then try restarting the car’s infotainment system as per the user manual. Once done, you should have to set up a new connection with your smartphone again to check for the issue. So, make sure to keep the power button pressed for a few seconds to go blank the screen and then restart.

9. Cross-Check the Android Auto or CarPlay Configuration

The chances are high that the Android Auto app gets disconnected due to the incorrect configuration. You can follow the steps below to check the same:

• Go to Settings > Apps > App Management.
• Find Android Auto > Tap on Additional Settings.
• Now, set Start Android Auto Automatically to Always.
• Enable the Start Android Auto option even while in locked mode.

If you’re using Apple CarPlay then launch the CarPlay app on the car’s infotainment system to activate itself. Now, start CarPlay & check for the issue.

10. Remove App Usage Restrictions

If your phone’s battery is running low then it most probably enables the battery optimization feature on the Android device which might prevent the Android Auto app from running properly. So, it’s better to check the following steps to remove the app usage restrictions manually.

For Android Auto:

• On your Android smartphone, go to Settings > Tap on Apps.
• Tap on Android Auto from the list of installed apps.
• Open Battery > Select Unrestricted.

For Apple CarPlay:

• If your iPhone isn’t detected by CarPlay, make sure CarPlay isn’t restricted.
• Go to Settings > Tap on Screen Time.
• Select Content & Privacy Restrictions.
• If the Content & Privacy Restrictions option is turned On, tap on Allowed Apps.
• Ensure CarPlay is enabled.

11. Ensure Your Country or Region Supports Apple CarPlay

Ensure your country or region supports Apple CarPlay. Here you can check out all the supported countries from the official Apple site. In case, your country or region isn’t on the list then you might find some issues with using CarPlay. However, using a VPN service on the iPhone will help to access CarPlay in other countries.

12. Check for Software Updates on Android/iPhone

Make sure to update the software version on your handset to avoid issues with the application compatibility. An outdated device software can eventually conflict with some issues of the app launching or running properly. To do that:

• Navigate to the Settings menu > Go to Software Update.
• Tap on Check for Updates > If there is an update available, tap on Download and Install.
• Wait for the updating process to complete and then the handset will reboot automatically.

13. Enable Permissions for Android Auto

Another thing you can do is to enable the Android Auto app permissions on the Android handset by following the steps below.

• Open the Settings menu on the device.
• Go to Apps > Tap on Android Auto.
• Select Permissions > Check and enable required permissions.
• Once done, restart the handset to apply changes immediately.
• Now, you can try checking Android Auto on the car again.

14. Forget This Car and Set Up Again

If you’re having trouble working with Android Auto or CarPlay properly then check this method to forget the car name from the connected car list and reconnect it again. Sometimes the connectivity or cache data issue in most cases. Make sure to reconnect your handset to the car to check if the problem has been fixed or not.

For Android Auto:

• Open the Android Auto app on the device.
• Go to Connected Devices.
• Tap on Settings > Tap on Connected Devices.
• Select Android Auto > Choose Previously connected cars.
• Next, select your BYD Atto 3 car from the list.
• Tap on FORGET.
• Once you’ve deleted the EV, reboot the phone.
• Finally, try reconnecting the phone, and car’s dashboard system via a USB cable & set up the connection again.

For Apple CarPlay:

• Go to Settings on your iPhone > Tap on General.
• Select CarPlay from the list > Tap on your BYD Atto 3 car name.
• Now, tap on Forget This Car.
• If your car supports CarPlay in both wired and wirelessly then plug in your iPhone to the car’s USB port.
• You’ll receive an alert on your iPhone asking if you want to connect wirelessly during your next drives.
• Now, go to your iPhone’s Settings app again > Tap on Wi-Fi.
• Ensure Wi-Fi is turned on > Tap on the CarPlay network.
• Check that Auto-Join is turned on > Go to Settings again > Tap on General.
• Select CarPlay and choose your BYD Atto 3 car.
• Check your car’s user manual for more information.

15. Contact Customer Support

If none of the methods come in handy to you then make sure to contact the respective customer support (Google/Apple) or directly contact BYD customer support for further assistance on it.

That’s it, guys. We assume this guide was helpful to you. For additional queries, you can comment below.