The EA app is now mandatory to play titles from EA. Everything from updating existing games to installing new ones is possible from the EA app. But for some reason, some users have pointed out that they have had trouble installing a new title or updating an existing one. When they try to install a new game, the EA app stays stuck on preparing. And when they try to update an existing game, the EA app stays stuck on applying an update even after the download and installation are complete.
This frustrates anyone trying to have a good time on their gaming setup. If you are also one of these troubled users, this article should help you. Here, we have listed all the solutions you can try to resolve both issues. So, without any further ado, let’s get into it.
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How to fix EA App stuck on preparing or applying updates?
Firstly, we will address the users stuck with the applying updates issue. Let’s take a look at the common fix for that.
Restart the app:
A restart is the first thing you can try to help fix the app getting stuck on applying updates. Most apps run into inconsistencies if running continuously for a while. A simple fix is to restart the app entirely to get around it. Just close all the windows of the EA app, remove it from the background through the task manager, and then relaunch it.
If you are still stuck with the issue, try the next fix.
Clear app cache:
Cache memory for an application getting corrupted could lead to problems with the app itself. EA app getting stuck on applying updates could also be due to corrupted cache data. To fix this, you need to clear the cache memory.
- Open the EA app.
- Click on the menu button at the top left corner.
- Navigate to Help > App recovery.
- Click on the Clear Cache button.
After this, restart the EA app and try installing the new update again. If it still does not work, move on to the next fix.
Check your internet connection.
The EA app requires an active connection to work. If the internet on your device is not working well, or it is slowed down substantially for some reason, that could be the issue behind the stuck screen issue of applying updates.
Further, the issue could be with your ISP as well. It would be best if you tried contacting them and informing them about your issue with EA. If there is some ISP block, they should fix the issue for you.
Also you can try restarting the router as well. Simply remove it from all power sources and keep it idle for a few minutes before plugging it on again.
Try the next solution if this does not fix the applying updates stuck screen issue.
Reinstall the EA App
If your app was installed incorrectly or the file configuration was incorrect, that could lead to the app getting stuck on certain screens as well. In such a scenario, reinstallation should fix that for you.
- Press Windows Key + I to open up the Settings menu.
- Go to Apps and find the EA app in the list of apps.
- Once you see it, click on it and then choose the Uninstall option.
- The uninstallation window will show up on your screen. Here, choose the option to uninstall.
- After the process is complete, restart your PC.
- Go to EA’s official website and find the exe installer file download button.
- Download the installer file and then run it on your PC.
- Wait till the installer downloads and installs the EA app on your PC.
- After the installation, restart the PC and launch the EA app. It should work fine without getting stuck anymore.
Now, let’s look at the solutions one should try if they are stuck preparing the EA app’s download message.
Run EA Desktop as admin:
The EA app requires administrative access to function smoothly. And if it does not have admin access already, grant it the access it needs.
- Right-click on the EA app on the desktop.
- Choose Properties.
- Click on the compatibility tab.
- Select the box next to Run this program as an administrator.
- Click on Apply and then click on OK.
- Close the properties window.
Try the next solution if this does not fix the preparing download stuck screen issue.
Clear EA Desktop cache:
Cache memory for an application getting corrupted could lead to problems with the app itself. EA app getting stuck preparing downloads could also be due to corrupted cache data. To fix this, you need to clear the cache memory.
- Open the EA app.
- Click on the menu button at the top left corner.
- Navigate to Help > App recovery.
- Click on the Clear Cache button.
- After this, restart the EA app and try downloading anything on it again. If it still does not work, move on to the next fix.
Clear the EA app cache from the AppData folder:
Simply clearing out the app’s stored cache is not enough sometimes. You also need to remove every bit of content from the AppData folder.
- Right-click on the taskbar and open Task Manager.
- Go to the services tab and terminate the services EADesktop.exe and EABackgroundService.exe.
- Press Windows Key + R to open the Run dialog box.
- Enter “%ProgramData%\EA Desktop” and press Enter.
- Delete all the files in this EA Desktop directory.
- Now navigate to the directory “C:\Users\YourUserAccountName\AppData, ” then open the Local folder.
- Delete all the files in the EADesktop directory here as well.
Now, try relaunching the application. Move to the next solution if it still gets stuck on a screen.
Repair your game:
The screen for preparing downloads shows up when the user tries downloading a file. One way to fix this is the repair option with games. If this issue occurs for you for a particular game you already have on your account, you should try the repair option.
- Right-click on the game where the screen is getting stuck.
- Select Repair.
- Wait till you see the download getting completed now.
- If this does not work immediately, restart the EA app and try again a few times.
If trying it repeatedly does not help you, move on to the next fix.
Reinstall the EA app:
If your app was installed incorrectly or the file configuration was incorrect, that could lead to the app getting stuck on certain screens as well. In such a scenario, reinstallation should fix that for you.
- Press Windows Key + I to open up the Settings menu.
- Go to Apps, and find the EA app in the list of apps.
- Once you see it, click on it and then choose the Uninstall option.
- The uninstallation window will show up on your screen. Here, choose the option to uninstall.
- After the process is complete, restart your PC.
- Go to EA’s official website and find the exe installer file download button.
- Download the installer file and then run it on your PC.
- Wait till the installer downloads and installs the EA app on your PC.
- After the installation, restart the PC and launch the EA app. It should work fine without getting stuck anymore.
So these are all the solutions to fix EA App stuck on preparing or applying updates. If you have any questions or queries about this article, comment below, and we will reply. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.