Fix: Epic Games Store stuck on ‘Please wait while we install partner application’

Epic Games Inc is one of the popular video game and software developer companies in the USA that offers plenty of important roleplay in the video gaming industry like Unreal Engine, Fortnite, Epic Online Services, Epic Games Store, and more. It seems like millions of active users prefer to use Epic Games Store on Windows and Mac to easily download and play Epic Games collaborated video titles. However, some users have recently started getting the Epic Games Store Stuck on ‘Please wait while we install partner application’ error.

Previously Epic Games Store users were likely to receive the specific error message ‘Please wait while we install Origin’ while installing Star Wars Battlefront 2 or Origin-related titles on their PCs. Now, the same kind of error message prompts players whenever they try downloading the game directly from Epic Games Store as these days most video games are available on multiple reliable platforms. So, obviously, Epic Games users will download and install games from the proprietary platform.

Fix: Epic Games Store stuck on 'Please wait while we install partner application'

Fix: Epic Games Store Stuck on ‘Please wait while we install partner application’

So, if we take a deep dive into this error message, rather than downloading the specific game from Epic Games Store, the platform is trying to redirect users to the partner application like Origin (EA App) or something like that which eventually causes this error most of the time. The sad part is that even the partner application also can’t be able to install the specific game for them. Now, if you’re also one of the victims to encounter such an issue, make sure to follow this guide to fix it.

Another thing we should mention is that this error message doesn’t appear to do anything for plenty of users and it actually opens up a new tab within Origin or EA App that most of the users won’t see. If in case, you already have installed Origin (EA App) then you won’t receive a prompt to reinstall it. A new tab opens in EA App which means you’ll have to move the mouse cursor to the taskbar and head over to the EA App window to select the logic screen and go through the login process.

Luckily, there are a couple of possible workarounds mentioned below that should come in handy. Make sure to follow all methods one by one until the problem has been fixed. So, without further ado, let’s jump into it.

1. Restart the PC

Before getting to any other conclusion, make sure to reboot the PC to cross-check if the problem has been fixed or not. The chances are high that somehow conflicts with the Epic Games Store or Services might also trouble with the temporary glitch on the system.

2. Try Logging Into Both Epic Games and EA Account

It’s highly recommended to log into both Epic Games and EA Account with valid credentials whatever has been used to purchase the specific game. You should always log into the platforms to avoid automatic syncing or account linking. Even if the automatic account linking isn’t working, make sure to manually do so while the popup appears.

3. Change Display Scale and Resolution

Another method you can also try is to set up the display scaling option on your PC something like Checking the Screen Resolution and the Scaling Settings. These two methods can be useful in properly adjusting the scaling and resolution options which might prevent installing partner applications. To do so:

  • Press the Win+I keys to open Windows Settings.
  • Click on System from the left pane > Click on Display.
  • Here you’ll have to select Scale to 100% (Recommended).
  • Then select Display Resolution to 1920×1080 (Recommended).

Please Note: If you’re using the 720p HD or 2K or 4K monitor then select the native recommended display resolution as per the display device.

  • Once done, reboot the PC to apply changes.

4. Close Epic Games and EA Task

You should also try closing all the unnecessary background running tasks on your Windows system by following the steps below. It’ll be better to close the problematic application and the third-party tasks. Do not close any system tasks if you’re not aware of what you’re doing.

  • Press the Ctrl+Shift+Esc keys to open Task Manager.
  • Click on Processes and check which task is consuming higher resources.
  • Just click on the particular process and select End Task to close it forcefully.
  • Make sure to do the same steps for each third-party app process that is consuming higher resources.
  • Once done, close Task Manager, and restart your PC.

5. Update the Epic Games Launcher

Check to see if there is an update pending for the Epic Games Launcher by following the steps below. It should resolve plenty of issues with the game launcher if there is a conflict with Epic Online Services. To do this:

  • Open Epic Games Launcher > Click on your profile icon in the top right corner.
  • Go to Settings > If you see a RESTART AND UPDATE button select it to update the Launcher.

6. Delete Temporary Files on Windows

You can manually open up the Windows temporary folder and delete all the files once at a time. To do this:

  • Press the Win+R keys to open the Run dialog box.
  • Now, type %temp% and hit Enter to open up the Local Temp folder.

How to Quickly Remove Windows 10 Temporary Files

  • Then press Ctrl + A keys to select all the temporary files inside the folder.
  • Once all are selected, simply press the Shift+Delete keys and click on Yes to permanently delete all temp files.

How to Quickly Remove Windows 10 Temporary Files

  • However, if some of the temporary files can’t be deleted and you’re receiving a Folder In Use a pop-up window, click on the ‘Do this for all current items’ checkbox and select Skip.
  • Close the window. There is no need to try deleting the pending files.

7. Clear the Epic Games Launcher’s Webcache

Clearing the webcache often resolves display issues that may prevent you from using the Launcher. Follow these steps to clear your webcache:

  • Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner.
  • Then click on Exit > Press the Win+R keys to open the Run dialog box.
  • Type %localappdata% and hit Enter to open File Explorer.
  • Open the Epic Games Launcher installation folder.
  • Now, open the Saved folder > Click on the webcache folder.
  • Make sure to Delete the webcache folder.

Please Note: If there is a webcache_4147 or webcache_4430 folder present, delete that.

8. Reinstall Epic Games Launcher

If none of the workarounds come in handy, make sure to uninstall and reinstall Epic Games Launcher on the PC by following the steps below. Make sure to run the system file checker first and then reinstall the Epic Games Launcher.

  • Close the Epic Games Launcher by right-clicking the system tray icon in the bottom right corner.
  • Then click on Exit > Click on Start.
  • Type cmd in the Start menu > Right-click on Command Prompt.
  • Click on Run as administrator and select Yes to grant permission.
  • Type sfc /scannow and then press Enter.
  • Once the system file checker process has been completed, restart your computer.
  • Click on Start > Type Add or Remove Programs and then press Enter.
  • Select Epic Games Launcher from the list of programs.
  • Click on Uninstall > Go to the official Epic Games website.
  • Click on Get Epic Games in the top right corner to download the latest installer.
  • Finally, run the installer application & completely reinstall the Epic Games Launcher.


That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

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