Fix: Fitbit Charge 5 Stuck on Logo or Frozen Screen Issue 

The Fitbit Charge 5 is one of the best tracker devices you can buy. However, it does come with its caveats. Several users have encountered different issues with their Fitbit Charge 5.

One such issue is where the Fitbit Charge 5 is stuck on the logo or has a frozen screen issue. The device cannot boot into the UI, leading to a frustrating experience. In this article, we will take a look at the common causes and how to fix this issue. So, without further ado, let’s get started.

Fix: Fitbit Charge 5 Stuck on Logo or Frozen Screen Issue 

Common Causes of Stuck on Logo or Frozen Screen Issue

The issue can be due to several reasons, but these are some of the most common ones:

  1. Software updates: Sometimes, the device may get stuck on the logo or frozen screen if there is a problem with the software update. This can happen if the update process is interrupted or if there are bugs in the new firmware.
  2. Low battery: If your Fitbit Charge 5 has a low battery, it may get stuck on the logo or frozen screen. This is because the device does not have enough power to boot into the UI.
  3. Hardware issues: In some cases, the stuck on logo or frozen screen issue may be caused by hardware issues such as a damaged screen, faulty charging cable, or other internal components.
  4. Corrupted data: If the device’s data has become corrupted, it might not be able to boot into the UI. This can result in the device getting stuck on the logo or frozen screen issue.

Fix Fitbit Charge 5 Stuck on Logo or Frozen Screen Issue

Now that you know why your Fitbit Charge 5 is stuck on the logo or has a frozen screen, we can delve into the solutions. While we ourselves can address most of the causes, there are some that require professional help. Examples of such causes are corrupt data and hardware issues within the tracker. In such cases, it is best to contact Fitbit support. With that out of the way, here are seven fixes that you can try when your Fitbit Charge 5 is stuck on the logo or has a frozen screen issue:

Fix 1: Force Restart your Fitbit Charge 5

If your Fitbit Charge 5 is stuck on the logo or has a frozen screen, you might be able to fix it with a simple force restart. Here are the steps:

  1. Grab your original charging cable.
  2. Connect your Fitbit Charge 5 to the charging cable.
  3. Press the button on the cable three times in one-second intervals.
  4. Your Fitbit Charge 5 will now restart and should boot into the system.
  5. Once it has booted up, you can use your Fitbit Charge 5 as normal.

It’s important to note that this method won’t delete any of your user data, so you don’t have to worry about losing any important information.

And while this method might be well-known, it can be a lifesaver if your Fitbit is frozen or just stuck on the logo. Just remember to save your original charging cable. If force restarting your Fitbit Charge 5 doesn’t fix the issue, move down to the next step.

Fix 2: Charge your Fitbit Charge 5

If your Fitbit Charge 5 still doesn’t turn on, it could be due to a low battery. Follow these easy steps to fix it:

Step 1: Charge your Fitbit

Place your Fitbit Charge 5 on the charging cradle and make sure it’s seated correctly. If the battery is low, it may not boot up as you would expect and just show the logo. Wait a few minutes and check if your boots up and shows the clock face. If it does, then your Fitbit should be back to normal.

Step 2: Let your Fitbit Power Down and then Recharge

If charging your Fitbit didn’t work, try letting it power itself down. To do this, take off your Fitbit Charge 5 or disconnect it from the charger and set it aside until it drains its battery and powers down.

If you still see the Fitbit logo, it’s still on. Wait until it drains completely or goes blank, then charge it fully. Once your Fitbit has powered down, charge it fully and restart it. Hopefully, it should start up normally again.

Fix 3: Check for Faulty Cables or Power Socket

Sometimes, the problem with your Fitbit freezing could be due to faulty charging cables or power sockets. A faulty cable means that your Fitbit is not charging properly, and thus you are facing this issue. You can try the following:

  1. Check the charging cable: First, make sure that the charging cable you are using is the one that came with your Fitbit. If it is not, try using the original cable, as third-party cables may not work properly.
  2. Inspect the charging cable for damage: Check your charging cable for any signs of damage, such as fraying or cuts. If you see any damage, try using a different cable.
  3. Check the power socket: Make sure that the power socket you are using is working properly. You can do this by plugging in another device and seeing if it charges.
  4. Try a different power socket: If you suspect that the power socket is the issue, try plugging your Fitbit charger into a different socket.

Fix 4: Force Stop the Fitbit App

Several users have reported that force-stopping the Fitbit app has fixed the issue on their Fitbit Charge 5. Although it might not seem like an obvious solution, it’s worth giving it a try. Follow these steps to force quit the Fitbit app:

  1. Close the Fitbit app. You can do this by swiping up from the bottom of the screen until the app switcher appears and then swiping the Fitbit app off the top of the screen to close it.
  2. If you are using an Android, you can force stop the Fitbit app by navigating to Settings > Apps > Fitbit app > Force Stop.
  3. Reopen the Fitbit app to see if it connects to your Fitbit device.
  4. If it doesn’t sync automatically, move down to the next step.
  5. Open the Fitbit app on your phone.
  6. Tap on the photo avatar located in the top left-hand corner.
  7. Select your Fitbit device from the list, and then tap the Sync Now button.

Once you have followed all the steps above, check if the issue has been resolved.

Fix 5: Try Changing the Clock Face

You can also try changing the clock face to see if it fixes the issue with your Fitbit Charge 5 being frozen or stuck on the logo screen. Here are the steps for changing the clock face on your Fitbit Charge 5:

  1. Open the Fitbit app on your phone.
  2. Tap on the photo avatar located in the top left-hand corner.
  3. Then, select your Fitbit device from the list.
  4. Tap on Gallery.
  5. Go to the Clocks tab at the top of the screen.
  6. Select a different clock face from the list, preferably one that’s under the By Fitbit section.
  7. Install the new clock face by following the on-screen prompts and granting any requested permissions.
  8. Tap Proceed and wait for the installation to complete.
  9. Check if your Fitbit has updated its clock face and is no longer frozen on the logo.

Fix 6: Update the Fitbit Charge 5 Firmware

Sometimes, your Fitbit Charge 5 can also get stuck or frozen due to outdated firmware. It’s important to keep your Fitbit’s firmware up-to-date to ensure the best performance and to resolve any known issues with previous versions. Updating the firmware is a simple process that can be done through the Fitbit app. Here’s how:

  1. Open the Fitbit app on your phone.
  2. Tap on the photo avatar located in the top left-hand corner.
  3. Scroll down and tap on “Help and Support.”
  4. Look for “Check for Charge 5 update” and tap on it.
  5. Wait for the app to check for updates. If there is an update available, follow the on-screen instructions to install the update. Make sure your Fitbit is on the charger throughout the process.

Once the update is installed, your Fitbit Charge 5 should be running on the latest firmware. Try turning on your Fitbit Charge 5 again and see if the issue is fixed.

Fix 7: Unpair and Repair your Fitbit Charge 5

To fix any issues you’re having with your Fitbit Charge 5, you can unpair and repair it through the Fitbit app. This should reset the connection between your Fitbit Charge 5 and the app and solve any issues that you’re experiencing with your Fitbit Charge 5. To do so, follow these steps:

  1. Open the Fitbit app on your phone.
  2. Tap on the photo avatar located in the top left-hand corner.
  3. Select your Fitbit device from the list and wait for it to sync. If it doesn’t sync, you can skip this step.
  4. Once synced, remove your Fitbit by selecting the trash can icon (Android) or “Remove this Fitbit” (Apple), and confirm the action.
  5. Close the Fitbit app and swipe off the Fitbit app preview from the “recent apps” section.
  6. Open your phone’s Bluetooth settings and choose to Forget your Fitbit device if it’s still connected.
  7. After forgetting your Fitbit, turn off Bluetooth on your phone, power it off for 1-2 minutes, and then turn it back on.
  8. Turn Bluetooth back on in your phone’s settings.
  9. Open the Fitbit app, tap your account icon, and ensure your Fitbit device is not listed. Then choose “Set Up a Device.”
  10. Select your Fitbit model, choose “Replace Device,” and follow the on-screen prompts to pair your Fitbit with your phone.


The Fitbit Charge 5 stuck on logo or frozen screen issue can be frustrating, but it is not uncommon. The issue can be due to a software update, low battery, or corrupted data. To fix the issue, try restarting the device, charging the device, or performing a factory reset. If the issue persists, contact Fitbit customer support for further assistance. Lastly, if you have any questions, let us know in the comments section below.

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