Fix: Fitbit Sense 2 Not Tracking Sleep

The Fitbit Sense 2 is a popular fitness tracker device that monitors various activities, such as sleep, heart rate, and stress levels. Unfortunately, some users have experienced issues with the device not accurately tracking their sleep. This issue is common and faced by many users.

This article provides an in-depth guide to helping users troubleshoot and fix this issue. We will explain the common causes of this issue and provide step-by-step instructions on how to fix it. With this guide, you can get your Fitbit Sense 2 tracking sleep again in no time.

What Causes Fitbit Sense 2 Not Tracking Sleep?

The Fitbit Sense 2 not tracking sleep can be caused by several factors, including incorrect sleep settings or insufficient battery charge, wearing the device too loosely, and not using the sleep tracking feature. It is also possible that the device has some software or hardware issue.

Fix Fitbit Sense 2 Not Tracking Sleep Issue

As we mentioned, the issue was caused by various purposes and users reported on several platforms and requested to fix them. If you have your own Fitbit Sense 2 and it’s not tracking sleep correctly, you can fix this issue by following some troubleshooting steps mentioned below.

Fix 1: Sync Your Fitbit Watch to the App

Some Fitbits have two modes for tracking sleep: normal and sensitive. While sleeping, if you are moving, the sensitive mode may make it look like you aren’t sleeping at all. For sleepers, normal mode is better. Hence, not selecting the right mode could also be a reason for your Fitbit not tracking your sleep correctly.

In order to fix the Fitbit Sense 2 not tracking sleep issue, you need to sync your Fitbit watch to the app. You must sync your Fitbit watch as soon as you wake up to see the sleep statistics in the Fitbit app. So, if you miss out on any information regarding your previous night’s sleep, ensure that your Fitbit is synced with the app before you conclude that something is wrong. To sync the Fitbit, watch manually, open the Fitbit App and tap on the “Sync Now Button” in the Fitbit App device.

Fix 2: Clean the Watch Sensor

If you find that your Fitbit Sense 2 watch is not tracking your sleep accurately, you should clean the watch sensor. Sometimes, the watch sensor, which is at the back side of your watch, is covered by some dust. You can clean the sensor by gently rubbing the sensor with a soft, dry cloth. Ensure to avoid getting any water or other liquids on the sensor, as this could damage it. If the sensor is cleaned and still the issue persists, try restarting your Fitbit watch to fix the issue.

Fix 3: Restart Your Fitbit Watch

Restarting resets, the watch’s internal settings and memory, which can help clear out any errors or issues that might be causing the tracking errors. If your Fitbit Sense 2 device is not tracking your sleep, restarting the watch may help to fix the issue.

To restart, press and hold the power button on the left side of the watch until you see the Fitbit logo. Once the watch has restarted, check if the sleep-tracking issue has been resolved. If the issue remains, you may need to check for any updates or contact Fitbit Support for further assistance.

Fix 4: Wear Your Fitbit Watch in a Different Position

It is possible to solve your Fitbit Sense 2 not tracking sleep issues by wearing your Fitbit watch in a different position. Some users have found that when their Fitbit watch is placed on the outside of their wrist, it causes poor sleep tracking.

To resolve this issue, you should try wearing your Fitbit watch on the inside of your wrist. Doing so should ensure that the watch is properly positioned to track your sleep accurately. Plus, ensure the watch is secure and not too loose and that the band is comfortable. With these adjustments, your Fitbit Sense 2 should be able to track your sleep accurately.

Fix 5: Check the Battery Level

Before bed, ensure that your Fitbit watch is sufficiently charged. When the Fitbit battery is low, your wearable may switch off sleep tracking during the night to preserve the Fitbit battery. Make sure your Fitbit watch has enough charge while going to bed. If your Fitbit has not sufficiently charged, charge it for at least 20-30 minutes. This should help you fix your Fitbit watch’s tracking sleep issue.

Fix 6: Choose the Right Sleep Sensitivity Setting

The other way to fix the issue is to choose the right sleep sensitivity settings. Sometimes the sensitivity settings may be wrong or not selected, which causes there to be an issue with tracking sleep. You can choose the sensitive settings from your Fitbit app by selecting it. This should help you fix your Fitbit watch’s tracking sleep issue.

Fix 7: Remove and Re-add Your Fitbit

Removing and re-adding the Fitbit device from the app will fix the not tracking sleep or any connectivity issue. If your Fitbit Sense 2 is not tracking your sleep, one possible solution is to remove and re-add your Fitbit. To do this, open the Fitbit app, select the Account tab and scroll down to the bottom of the page. Select Remove this Device, then wait a few minutes before repairing your device.

After repairing your Fitbit Sense 2, it should start tracking your sleep again. Additionally, ensure you’re wearing your Fitbit correctly, which can affect its accuracy. If you still address issues after removing and repairing your device, you may need to reach out to Fitbit Support for further details.

Fix 8: Update Your Fitbit App

If you’re having trouble with your Fitbit Sense 2 not tracking sleep, the other step is to ensure you have installed the latest version of the Fitbit app. Upgrading the app is an easy way to ensure you have all the latest features and bug fixes. If you have not installed the latest version of the Fitbit App, try to update from the Google Play Store or App Store on your smartphone. To update the Fitbit App, follow these steps:

1. Open the Google Play Store or App Store on your device.
2. Search for Fitbit in the search bar and choose Fitbit App.
3. Tap on the Update button.
4. Once the app is completely updated, restart your device and open the Fitbit app to see if the issue is resolved.

Fix 9: Reinstall the Fitbit App

The other way to fix the issue is to reinstall the Fitbit App again. If you are having trouble with your Fitbit Sense 2 not tracking sleep, one of the quickest and easiest solutions to try is to reinstall the Fitbit app. First, delete the app from your device and then go to the Google Play Store or App Store to download and reinstall it.

After the app is reinstalled, please open it and log in with your Fitbit account. Once logged in, connect your Fitbit Sense 2, and your device should recognize it. After that, restart the device, and your Fitbit Sense 2 should start tracking your sleep data again.

Fix 10: Factory Reset Your Fitbit Watch

The last option to fix the not tracking sleep issue is to factory reset your Fitbit Sense 2 smartwatch. If you have tried the above methods and nothing has worked, you should factory reset your Fitbit smartwatch. Factory resetting will erase all the data from your Fitbit, so be sure to back up any important data and files before you proceed.

A factory reset can be easily done by accessing the settings on your Fitbit watch and tapping on About directly from your device. Again, tap on Factory reset by confirming it. Once your Fitbit watch has been reset successfully, try to track your sleep again.

Frequently Asked Questions

What do I do if my Fitbit Sense 2 is not tracking my sleep accurately?

Check your sleep settings and make sure your Fitbit is in the right tracking mode. Also, ensure the Fitbit is set to auto-detect sleep, and the sleep sensitivity is set to high. If these settings are correct, you can try restarting your Fitbit and resetting the sleep tracking.

How do I reset the sleep tracking on my Fitbit Sense 2?

To reset the sleep tracking on your Fitbit Sense 2, go to the Settings menu in the Fitbit app and select the Sleep option. From there, you can select the “Reset Sleep Tracking” button.

How can I ensure my Fitbit Sense 2 accurately tracks my sleep?

Make sure your Fitbit is set to auto-detect sleep and that the sleep sensitivity is set to high. Also, avoid wearing the device too tightly and make sure it is comfortable when you go to bed. Additionally, consider wearing the device on your non-dominant hand when you sleep.

Can I still use my Fitbit Sense 2 if it’s not tracking my sleep correctly?

Yes, the device will still function for other activities, such as tracking steps, heart rate, and more, but sleep tracking will be affected.

Final Words

I hope this guide will help you to fix the not tracking sleep issue on your Fitbit Sense 2 watch. This issue is common and is caused by various reasons, but fortunately, there are some possible methods available to fix the issue. You can fix the issue by following the mentioned fixes in this guide. If you have tried the mentioned solutions and still facing trouble, contact the Fitbit customer support team for further assistance.