Fix: Garmin Venu Sq Not Counting Steps

Garmin watches detect arm movement to determine whether a user is walking to count steps. It is customary to move your arms around when you are walking. So, using the sensors on the Watch to count the steps via arm’s movement is an effective way to count steps. However, Garmin Venu Sq owners complain that their look is not accurately tracking their efforts. The Garmin watch picks up more measures or records fewer steps than usual.

Counting steps is the basic functionality of any fitness tracker and smartwatch. So, having inaccurate measures reading is not acceptable by any means. So, If you are one of these troubled users, this article should help you. Here, we have listed all the solutions you can try from your end to resolve the counting step issue with Garmin watches. Now, without any further ado, let’s get into it.

Garmin Venu Sq

Fix: Garmin Venu Sq Not Counting Steps

Restart Your Garmin Watch:

As simple as it may sound, your device sometimes needs a single restart. There is no better way to clear out small software or system glitches that usually develop when you use the device extensively for a long time without giving it a restart or reset.

If restarting the Garmin watch does not solve your problem, move on to the following solution.

Enable activity tracking:

The Garmin Connect application must be installed on your smartphone to use your Watch’s functionalities. And with the app installed, you also need to enable the activity tracking feature to ensure that your Garmin watch correctly collects your data, such as counting your steps.

Let’s see how we can do that both on Android and iOS.


  • Open the Garmin Connect app.
  • Tap on Menu.
  • Select Garmin Devices.
  • Select Garmin Venu Sq.
  • Tap on Activity Tracking.
  • Please turn on the toggle for it.
  • Tap on Sync to synchronize your Watch.


  • Open the Garmin Connect app.
  • Tap on More.
  • Select Garmin Devices.
  • Select Garmin Venu Sq.
  • Tap on Activity Tracking.
  • Please turn on the toggle for it.
  • Tap on Sync to synchronize your Watch.

If this does not fix the steps counting issue, move on to the next solution.

Update Garmin Watch OS:

An outdated or incompatible OS can also be why the step-counting function is not working correctly. To resolve this, you need to update the OS to the latest version and check whether that irons out the bugs on your Watch’s OS.

To update the firmware on your Watch using the Watch itself, follow the instructions below.

  • Open up Settings on your Garmin watch.
  • Select System.
  • Go to Software Update.
  • Tap on Update Available; if any new update is pending, it will install on your Watch.

You can also update the app using the Garmin Connect app.

  • Launch the Garmin Connect app on your phone.
  • Tap on the watch icon and navigate to settings.
  • Scroll and find the option System.
  • Inside System, go to Software Update, and if there is any new update pending, install it on the Watch immediately.

If updating the OS on your Garmin watch did not help, try the next solution.

Clear App Cache:

Clearing out the app cache can fix most software issues with an application. And if the step counting feature is not working correctly due to the Garmin Connect app, then this should resolve the issue for you.

The cache stored for an application can develop inconsistencies over time, causing the app to malfunction. Let’s see how we can clear the app’s cache on Android and iOS devices.


  • Open up Settings on your phone.
  • Go to Settings.
  • Navigate to apps. You will see the entire list of applications installed on your phone here.
  • Find Garmin Connect on this list, and once you find it, tap on it.
  • Now, tap on storage.
  • Then tap on Clear cache.


  • Open up Settings.
  • Go to General.
  • Select Storage & iCloud Usage.
  • Under iCloud Usage, select Manage Storage.
  • Scroll down and tap on Garmin Connect.
  • Tap on Clear Data.

Try the next solution if clearing the cache data did not help with the steps tracking issue.

Update the Connect application:

The Connect application controls everything about the Watch right from your phone. And you need to have the latest version of the Garmin app running on your smartphone to ensure a bug-free experience. If there is any possibility that you are running an older version of the Connect app, update it right away.

  • Open the Google Play Store or the Apple App Store.
  • Search for Connect Garmin here and once you see it in the results, open up the app page.
  • On the app page, you will see an update button if an update is pending. If not, you will see an open switch. If there is an update button, tap on it and install the latest updated Connect app on your smartphone immediately.

If updating the Garmin Connect app does not help your case, try the next solution.

Contact support:

If none of the solutions mentioned above worked for you, you should contact the customer support team of Garmin. You could call, mail, or message them on their social media handles. If there is a service center for Garmin near your place, you could also take your Watch there and get it looked at. Indeed, the customer support team of Garmin should help you out.


So these are all the solutions to fix the Garmin Venu Sq not counting steps issue. If you have any questions or queries about this article, comment below, and we will reply. Also, check out our other articles on iPhone tips and tricks, Android tips and tricksPC tips and tricks, and much more for more helpful information.

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