Amazon Prime Video is a great avenue where you can watch anything from movies to shows to Prime exclusive titles. It also comes bundled with a bunch of other Prime applications that Amazon offers including Prime Music, Prime membership of Amazon, etc. Talking about Prime Video, it is one of the most widely used video streaming apps and has tens of millions of users engaged in it any time. It is annoying when the app starts to buffer which is solely an internet issue. On the other hand, what would one do if the app is getting crashed every time you open it or at certain events causing the system shows ‘Unfortunately Amazon Prime Video has stopped working’ error. Here’s a guide on how to fix this crashing error using this troubleshooting method that works in the majority of cases is not all.
How to fix Unfortunately Amazon Prime Video has stopped working and crashing error on any phone?
Close the app
Without any doubt, if the app is crashing, the first thing I’ll do is close the app right away. Although this is just a trivial method, it does work at some times troubleshooting Unfortunately Amazon Prime Video has stopped working issue so I guess you must give it a try.
Force stop Amazon Prime Video app
There’s always a chance that a previous method won’t work on your Android phone as the problem could be literally anything across any make and model of the device you are using. You can force stop an app whilst it is working either in the foreground or the background, thereby preventing its processes and the resources it has gobbled temporarily. You can go to the Settings >> Apps >> Find the app listed here and tap on it >> Click on Force Stop. After that, wait for a few seconds and try to open the app and check if the problem is sorted or not.
Clear app cache & data
Cache files are nothing but temporal files that apps create when they are in action. Since these files contain all the files needed for the app to startup and process, it is quicker to launch an app referencing cache files for a system compared to creating new cache files. However, cache files have a tendency to get corrupted or attract bugs or simply get overwritten which causes problems for an app in working. Thus, clearing app cache helps so here’s the method to clear it from any Android smartphone.
- To clear app cache, go to the Settings >> Apps.
- Now, you need to search for app such as Amazon Prime Video (in this instance).
- Tap on Storage and finally, press on ‘Clear Data’ and ‘Clear Cache’ buttons.
- Restart the app to see if this method made any impact or not.