Hotstar is one of the largest OTT platforms that was introduced in February 2015 and currently has more than 350+ million users & the count is escalating exponentially. The app available across various platforms is an OTT platform owned by Star India and features wholesome titles in categories like movies, TV serials, cricket matches, tournaments (sports), and more. The app is available as a freemium, premium, and VIP subscription where the latter has a lot more benefits & offerings than the previous subscription plans.
The app is a video streaming and thus, it tends to stay alive for hours on end when you are watching a movie or any sports or other content. Since the app is active for a long duration, it has a greater chance of crashing when the requirement becomes higher or when the network starts to fail or a whole dozen of other reasons why an app would crash or show ‘Unfortunately Hotstar has stopped working’ issue. We at GetDroidTips do understand that apps are annoying when they crash and thus, devised a guide on how to fix this issue using the methods listed below.
How to fix Unfortunately Hotstar has stopped working and crashing errors on any phone?
Close the application
As Hotstar isn’t working on your phone showing the Unfortunately Hotstar has stopped working issue, why not close the app. You might be seeing this issue due to any temporary glitch or error that occurred when you opened the app or when you trigger any function or event while using the app causing it to crash. Visit the recent section of the apps and swipe up/right/left to close an app from running.
Force stop an app
No doubt apps can be closed simply by swiping it on the recent list, but some apps might not close right there, especially if they are crashed or stuck. Many times, you would see that an app is running but you can’t use it or if the crashing error is repeating itself, a force stop might be needed. You can force stop an app following the short procedure mentioned below.
- Firstly, visit the Settings app on your phone and go to the Apps section.
- Now, you need to find Hotstar and tap on it.
- Press ‘Force Stop’ and you are done.
Clear app cache
Cache files are saved by apps in local storage to quicken login and other processes of any particular apps. It is called the app cache. Although these temporary files are helpful, it is probable that they might get corrupted especially when they are overwritten or are bitten by any bug causing them to stutter and crash abruptly. This is why clearing cache files whenever you feel as if the system or the app has gotten slow or anything and here’s how you can do it.
- First of all, go to the Settings tool on your Android device and proceed to Apps.
- Find Hotstar on the list.
- Next, proceed to the Storage menu option and press on ‘Clear Cache’.
- Check if the app is working or not after clearing cache files.
Clear app data
Similar to how cache files are susceptible to get overwritten and cause errors in login processes if the login configurations are overwritten, here’s how you can clear app data on your Android phone that should allow you to fix any problems caused due to corrupted data.
- Firstly, drag the notification panel and tap on the ‘gear’ icon to go to the Settings app.
- Proceed to the Apps section and find the app ‘Hotstar’.
- Next is to tap on the Storage listed on the menu.
- Finally, tap on ‘Clear Data’ and there you have it.
Update the Hotstar application
Looks like clearing cache for the said app didn’t help so updating it must help. Since you can update the app to check whether an existing version caused the issue or not, you are in for a treat here. Go to the Google Play Store, search for Hotstar and check if there’s an update available for it not. If yes, you can proceed by updating the app and checking out if it works or not.
When an app crashes, there can be a dozen reasons why it crashed. It is possible that an internet network failure or an unstable internet connection caused the app to spiral out or it could be corrupted app data or app cache causing the issue. It is possible that a certain event triggered the app to crash or if there’s a virus or bug impending its functions. Thus, there are a few methods that I explained above that could solve a series of problems, however, if not, reinstalling the app can do the magic so give it a try.
- For this, you need to uninstall the app at first by visiting the Settings >> Apps.
- Search for Hotstar and tap on it and finally, hit the ‘Uninstall’ button to get it done with.
- Wait for a few minutes and go to the Google Play Store.
- Search for Hotstar and install it.
Use any alternative
If you are observing issues related to Hotstar crashing repeatedly, maybe you need to find an alternative to that. Google Play Store is full of apps that you can use no matter what categories you choose and I am quite sure that you’ll find apps that have content similar to the content you watch on Hotstar although I couldn’t guarantee that you’ll find the right app for sure. You can also use apps that show live television on your phone to cutback on using Hotstar for that matter or use any of the OTT apps and there are abundant to choose from.
Perform a restore factory on your Android phone
This method will potentially put an end to all problems & issues on your phone no matter what. Restore the factory will turn your phone as if you just purchased it and will irreversibly clear everything right there. Think well before going through this method.
Step 01: Switch off the device.
Step 02: Use this combination of buttons to enter the recovery mode and it could be different from make to model and hold it for 10 to 15 seconds.
- Power Button + Volume UP
- Power Button + Volume DOWN
- Power Button + Volume UP + Volume DOWN
Step 03: Once the phone vibrates and it shows an Android logo, let go of the buttons.
Step 04: You need to tap on ‘Wipe data/factory reset >> Yes — delete all user data’ using the power button to select and volume rockers to navigate.
Step 05: Finally, select ‘Reboot system now’ to put an end to it.