Meta is undertaking extensive expansion programs to deliver the best products and create their industry, a universe they call “Metaverse”. Examples of their success include WhatsApp, Facebook, Instagram, and many more. Among them, Oculus, a prominent brand from Facebook Technologies, ventured into the Virtual Reality (VR) industry. Oculus Quest, a remarkable product from Meta, is capable of running games and software wirelessly.
Oculus Quest gained such popularity that it went out of stock within two days of launch. However, to keep up with new market trends and user expectations, Meta introduced Oculus Quest 2 in 2020. This product, priced under $399, seems to be a worthwhile VR deal. Recently, some users have been facing issues with it. Let’s look at how to resolve these problems.
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Fix: Oculus / Meta Quest 2 Not Working After Update or Factory Reset
The impetus behind the launch of Oculus Quest’s successor was the need for a faster processor with a lighter design. The developers ensured it could handle a vast game library with simple actions. Additionally, they also focused on design and display, striving for the best quality in processing, display, and design. They aimed to offer a new and affordable VR gadget to the market.
Trusted by millions of users, the developers regularly update the device to provide the best user experience. However, several users recently reported that Oculus Quest 2 stopped working after an update or factory reset. To address this issue, we have explored some potential solutions. Here they are:
Fix 1: Restart Your Oculus Quest 2
While an outdated version could be a reason for Oculus Quest 2 malfunctioning, it’s not always the case. There might be a possibility that the updated software caused the VR’s processor to stop functioning correctly. In such a scenario, you should try restarting your Oculus Quest 2. If you’re not sure how to restart, follow these steps:
- Press and hold the Power button on the quest for 10 seconds.
- The headset will power off manually.
- Wait for 30 seconds to clear any stuck processing.
- Press the Power button until the headset turns on.
Fix 2: Clear Guardian History
Oculus Quest 2 has a separate cache memory section called Guardian history. This cache storage improves processing coordination, but when it gets overloaded or corrupted, it needs to be cleared; otherwise, the VR gadget might stop working. So, if the issue persists even after restarting Oculus Quest 2, clearing the Guardian history could solve your problem. Here’s how to do it:
- Open Settings in the Oculus Quest 2 app.
- Find the Guardian settings category.
- Enter the Guardian category and press the clear button using the controller.
- Select Clear History to confirm the action.
Fix 3: Configure Tracking Frequency
Tracking Frequency refers to the level at which Oculus Quest 2 measures user movement while using VR. If the tracking frequency is unnecessarily disturbed, Oculus Quest 2 may not function accurately. Adjusting the tracking frequency could fix the issue. Here are the steps to do so:
- Go to Oculus Quest 2 Settings.
- Select the System section.
- Choose the headset tracking tab.
- Adjust the tracking frequency to either 50Hz or 60Hz.
- Restart the Oculus Quest 2 to save the settings.
Fix 4: Ask Meta Quest for help
If none of the above solutions resolve the issue, your last resort would be to raise a help request with Meta Quest support. They will listen to your concern personally and offer the best troubleshooting options.
In conclusion, updating to the latest software version usually resolves issues. But if such updates do not work, there might be a user-end error. We have attempted to find and present fixes that might work for many users. However, being an estimate, there’s a possibility that they might not work for everyone. In such cases, obtaining personal assistance from Meta Quest Support is the only option. If any user has any questions, please let us know below.