Fix: Polar H9/ H10 Not Showing Up or Discoverable on Bluetooth

The Polar H9/H10 is a heart rate monitor designed for use during physical activities and exercise, which is known for its accuracy, versatility, and ease of use. The Polar H9/H10 is designed for various activities such as cycling, running, swimming, and other sports.
However, The Polar uses Bluetooth technology to connect with fitness apps, allowing users to track their heart rate and other performance metrics in real-time.

With the long battery life and other sports modes, the Polar H9 or H10 is the perfect companion for those looking to take their training to the next level or physical activity. Fortunately, some users experience the Polar not showing up on the app and being unable

to connect, which can be frustrating, especially for those who rely on their heart rate to monitor their health or fitness. Here, we’ll explain the causes and how you can fix the not showing issue with the Polar Beat app.

 

What Reasons Polar H9/ H10 Not Showing Up or Discoverable on Bluetooth?

There are several reasons why your Polar H9 or H10 is not showing up or discoverable on a Bluetooth connection. Here are a few reasons include:

• If your firmware update is outdated, there may be a not showing-up issue between the Polar or the fitness app.
• Polar not showing issue on the app may be possible due to the low battery level.
• It is possible that other nearby Bluetooth devices can interfere, which causes them not to show up.
• A weak Bluetooth signal or interruption may cause the Polar not to appear.
• If the Polar H9/H10 doesn’t show on the fitness or Polar Beat apps, it may have hardware problems.
• It is also possible that the Polar has some software issues or glitches.
• If you are experiencing an issue with the Polar H9/H10, the device may need to be reset.

Polar H9/ H10 Not Showing Up or Discoverable on Bluetooth, How to Fix?

Polar H9 or H10 is not showing up on the Polar Beat app, and there are some possible fixes available that you can try to fix the Polar H9 or H10 not showing the issue. So, without any further ado, let’s move on to the fixes.

Fix 1: Restart the Polar H9 and H10

You can easily solve the not showing up issues of your Polar H9 or H10 by restarting the device. It is possible to clear any temporary issues or glitches on the device by restarting it. So, here are the guidelines which you can follow to restart the Polar H9/H10.

1. Press and hold the power button until the Polar H9 or H10 completely turns off.
2. When the Polar logo appears on the screen, press and hold the power button again.
3. Now you have to wait for a few minutes to restart the Polar.

Now try to connect your Polar H9 or H10 to the Polar Beat app or the device to check if the issue is resolved. If the issue persists after restarting the device, move to the other troubleshooting steps.

Fix 2: Check the Battery Level

In order to fix the not showing Polar device on the fitness app, you should check the battery of your Polar H9 or H10. Polar devices can become unresponsive or not show up when the battery level is low, preventing them from not showing on the device or fitness app. Here’s how you can check the battery level of your Polar H9 or H10 device.

1. To turn on the Polar device, press and hold the power button on the device.
2. On the screen, you will be able to see the battery level.
3. Charge your Polar H9 or H10. If the charging level is too low, charge it until it reaches a satisfactory level.

If you want to pair your Polar H9 or H10 with the Polar Beat app or the device, ensure the device is fully charged before you connect with them. If the issue persists, move on to other troubleshooting steps.

Fix 3: Clear Cache Polar Beat App Data (Android)

The other way to fix the issue is to clear the cache and data of the Polar Beat app. Sometimes, clearing the cache data might help you to fix the not showing up issues as it will reset to its default settings. Here’s how you can clear the cache data of the Polar Beat app on your Android device:

1. Open the Settings app on your device.
2. Tap on Apps or Application Manager options.
3. Choose the Polar Beat app from the list of applications.
4. Tap on the Clear Data option at the bottom of the screen.
5. Now choose the Clear Cache option and confirm it by pressing on the OK option.

Fix 4: Update the Polar Beat App

Updating the Polar Beat app might help you to fix the not showing up or discoverable Bluetooth issue. If you are having an issue with the Polar device not showing on the Polar Beat app, update the Polar Beat app. An outdated version of the app may be the reason for not showing up, and in case to fix the issue, you need to update the app to the latest version. Here’s how you can update the Polar Beat app on your Android device.

1. Open the Google Play Store on your phone.
2. Search for the Polar Beat app and select the first app.
3. If an update is available, simply download and install it.
4. Now try to check if the Polar H9 or H10 is showing.

To update the Polar Beat app on your iPhone device, follow these steps:

1. Open the App Store on your iPhone.
2. Now search for the Polar Beat app and choose the app from the lists.
3. You will be able to see the Update option.
4. Simply tap on an update to install it.
5. Now try to check if the Polar H9 or H10 is showing.

Fix 5: Reset the Polar H9/H10

If you are still having an issue with the Polar H9 or H10 device, then try to reset your Polar H9/H10. Sometimes an old battery or damaged cause them not to show up on the app, and you aren’t able to connect with them properly.

As all polar’s chest straps have changeable batteries, which you can easily replace with the new one. So, try to remove your old battery from the Polar and insert a new compatible battery to check if the issue is resolved. Here’s how you can change the battery on your Polar device:

1. Open the battery cover by using the strap buckle.
2. Remove the old battery from the battery cover at the back side of the Polar.
3. Insert a new battery R2025 inside the cover with the positive (+) inwards.
4. Make sure the sealing ring is unbroken.
5. Align the ledge on the battery cover with the slot on the connector.
6. Press the battery cover back to fit the snaps correctly.

Fix 6: Check for Firmware Updates

In order to fix the not showing the Polar device issue, it’s important to check for firmware updates on both the Polar H9 and H10. In some cases, updating the firmware to the latest version solves bugs and temporary problems that may be preventing the not showing up issues. Here’s how you can check for firmware updates on your Polar H9 or H10:

1. On your Android or iPhone device, open the Polar Beat app.
2. Choose Settings.
3. Now go to Device settings.
4. Press on the Firmware update.
5. Now follow the on-screen instructions to install the firmware update if an update is available.

Be patient and ensure that the device has a stable and good internet connection to download the firmware updates, as the updates take some time to download and install. After updating the device, try to connect your Polar with the app by checking whether it’s showing or not.

Frequently Asked Questions

What is Polar?

Polar is a heart rate monitor device for the use of exercise and physical activities, which is known for its accuracy and its ease of use. The Polar is designed to do various activities such as cycling, running, swimming, and other sports. The Polar uses Bluetooth technology to connect with the Polar Beat apps, allowing users to track their heart rate and other performance metrics in real time.

What causes Polar H9/H10 not to be discoverable on Bluetooth?

The causes of the issue could be related to software bugs, incorrect settings, outdated firmware or software glitches, hardware defects, interference of other devices or Bluetooth signals, and other issues.

Can I use Polar H9/H10 without Bluetooth?

No, Polar H9/H10 requires Bluetooth to work properly and connect to other devices, such as smartphones or fitness watches. Without Bluetooth, users can’t access physical activities such as heart rate monitors, running status, and other sports modes.

Final Words

The issue of the Polar H9/ H10 not showing up or being discoverable on Bluetooth can be a frustrating experience for users. However, the mentioned fixes in this guide will help you to solve the not showing up problem. By following these steps, you should be able to connect your Polar H9/ H10 to your device successfully. If the issue persists, it is recommended to contact the support team for further assistance.