Quick Guide To Fix Highscreen Wi-Fi Problems [Troubleshoot]

Smartphones are becoming more powerful as technology advances. In many situations, even the most powerful one's encounter problems such as battery issues,...

Abd Razaaq

Last updated on March 31, 2019

Abd Razaaq

Author

I'm a Tech Content Writer and Full-Time blogger. Since I love Android and Google's device, I started my career in writing for Android OS and their features. This led me to start "GetDroidTips". I have completed Master of Business Administration at Mangalore University, Karnataka.

Quick Guide To Fix Highscreen Wi-Fi Problems [Troubleshoot]

Wi-Fi issues can be either due to your router malfunctioning or your smartphone. You can check the router by connection Wi-Fi on your laptop or any other smartphone. If your Wi-Fi doesn’t work on other devices also, there may be a problem with your router. The below methods would help you resolve issues related to your router and your smartphone.

Fix Wi-Fi problems due to fault in the router

Step 1: Reboot the router

Rebooting the router can fix most of the issues quickly. An easy solution to fix Wi-Fi problems is to toggle the router. This may fix issues caused by overworking or overloading of the router which might be causing errors. Turn OFF the router, and wait for a few minutes before it is turned back ON.

Step 2: Check for any intermittent issues

Call the service provider and ask for any issues on their part. There could be a maintenance or upgrade work going on by the provider leading to no or bad Wi-Fi reception. Contact and ask for a fix to your issues if you think the problem is not your side.

Step 3: Update the firmware of the router

Routers also have firmware but it doesn’t need a manual update. Firmware is a bridge that enables interaction between software and hardware components. To check for the latest firmware, visit the router’s manufacturing website.

Step 4: Remove signal inhibitors

Pay attention if there is anything that may prevent your Wi-Fi signal from being connected. Make sure that there are no obstacles covering your router, because that may affect the router’s performance and hence Wi-Fi reception. This phenomenon is similar to the one in network and signal issues. Removal of obstacles such as a person, objects, thick walls etc can resolve a poor or not adequate signal strength of your Wi-Fi and thus improve reception.

Step 5: Come closer to the Wi-Fi router

Try to get closer to the router if the obstacles and interferences are not removable. Put your router as in the center as possible, and make sure to be as closer as possible to the router, in order to get a better Wi-Fi signal. You can also invest in a Wi-Fi range extender/booster or a router with a longer range of connectivity.

Step 6: Report to a nearby service center or invest in a new router

If you still cannot resolve your Wi-Fi problems, approach the nearest service center. If your Wi-Fi is not in warranty, you have to invest in a new one.

Fix Wi-Fi problems due to fault in your device

If you find that there is no issue with your router, the issue might surely be with your device. Follow the given methods to fix Wi-Fi problems on your smartphone.

Method 1: Reboot the phone

Rebooting helps in resolving tons of issues on your smartphone. Rebooting your device is one of the simplest methods to solve Wi-Fi issues. Your phone’s Wi-Fi service might have crashed due to some software glitch at the previous start-up of your device. Power OFF the smartphone. Take a minute or so and power it ON again. See if it works or not.

Method 2: Toggle airplane mode

This method should always be tried before going for any other complex methods to fix any issues on your smartphone. For Wi-Fi problems, especially in cases when your device does not connect or connects but there’s no internet available, toggle the airplane mode. Turn ON the Airplane mode. Wait for a minute or a few seconds and power it ON again. Check if the issue is resolved.

Method 3: Check the password

This may sound obvious, but you should always give a check on this. You can easily an incorrect password if you see an ‘Authentication error’ within Settings >> Wi-Fi. Just enter the password and check if it works.

Method 4: Forget The SSID/Network

If you notice that your phone is either not connecting to a Wi-Fi network/disconnects itself automatically often, you need to forget the network and reconnect to it. This should also be tried f the phone is showing ‘Obtaining IP Address’ for a longer duration than usual. Tap on Settings >> Wi-Fi. Select the said network and tap on ‘forget’. Try reconnecting to Wi-Fi by entering the password again. See if it works.

Method 5: Update firmware and OS

Updating to the latest version is the easiest fixes to any problem related to apps is to update the apps as well as the firmware to the latest available. Operating systems must be updated regularly. Pending updates may cause accumulation of bugs causing issues such as Wi-Fi problems. Therefore, developers often send updates to resolve these bugs and provide fixes. Updating your device regularly improves efficiency and performance. Checked within the settings section for any OS update available for your device.

There could be a possibility that apps that are not updated may have generated bugs and are causing a dire result on the phone’s performance. Check if all such applications are updated. You can update the apps by navigating to Google Play Store >> My apps and games >> Update all. To update a particular application, search for it on the Google Play Store and tap Update.

Method 6: Use a static IP

If you encounter an error as ‘Obtaining IP Address’ but doesn’t connect, you can switch your phone settings to static IP address. It will help you make sure of any issues your router is encountering to handle DHCP addresses. For this follow the procedure below:

Open the Settings.
Proceed to Wireless and Networks and tap on Wi-Fi Settings.
Proceed to Advanced Settings
Now, tap on Use Static IP.

Method 7: Perform a hard reset

This should be the final resort to fixing Wi-Fi problems. If none of the above methods worked, recover all your important data and go for a hard reset. Turn OFF the device. Press and hold the power and volume up button simultaneously until you boot into the recovery mode. Here, use the Power button as selector and volume button as navigator to choose ‘Wipe data/factory reset’. After your smartphone reboots, try reconnecting to the Wi-Fi and check if the problem is resolved.

Method 8: Get help from the manufacturer

Unfortunately, if any of the above methods do not work, take your device to an authorized service center. Prefer an authorized one to preserve warranty on the device. Consult a technician who would help you fix Wi-Fi problems on your device.

Quick Guide To Fix Highscreen Wi-Fi Problems [Troubleshoot]