Fix: Roku Express 4K / 4K+ Remote Not Working

Note: Before starting the troubleshoots I assume that you are using a Roku Express 4K/4K+ remote in reach of Roku device.

Check and replace remote batteries

Whatever Roku Express model you have, the thing here matters a lot is the remote battery. See, if you are facing that your Roku Express 4K/4K+ remote is not working. The first thing you should check is the remote battery. In case they are rechargeable via USB then charge it accordingly. Or in other cases buy its required battery type and insert it wisely.

Make a fresh remote pairing

The next thing you can try is to do a fresh pairing request to your Roku device. Because if you see closely in the previous fix you have topped up the remote battery. After that you are getting the same problem then next you try for a fresh pairing. Maybe possible, there might be some signal interruption between the Remote and Roku devices. So To fix from that end follow the steps below to do a fresh pairing.

1. First, disconnect your Roku box from the Power Outlet.
2. Then wait for 10 seconds and reconnect the box.
3. Next, locate the pairing button on your remote.
4. Hold the pairing button for 5 seconds or until you see the Roku remote blink.
5. Following this, the Roku Express 4K/4K+ remote starts doing work.

Factory reset your Roku Remote

I agree that you have initiated a fresh pairing with the Roku device. But do note that even after the Roku remote can’t work properly. Because it may be the reason that its functionality gets disturbed. For such a scenario you need to attempt a factory reset. As it will take back the remote accessibility to the factory position. Additionally, it will wipe out all the disturbances happening before resetting. Ideally at this point, Resetting the remote is the best option and to do so follow the steps below.

1. Simply, Remove the batteries from the Roku Remote.
2. Then remove the power supply from the remote.
3. Wait for 10 seconds and replies the Roku box with power
4. Next Reinsert the batteries into your Roku Remote.
5. That’s it, From now Roku Remote for sure starts working

Raise a Help request with Roku Support

The final fix that we can suggest is to raise a help request over Roku Support. Because you have done all the fixes that an ideal user can do. And at this point, the only fix visible is official assistance. As developers are the only ones that can hear your concern personally and suggest personalized assistance. So head to Roku Support and ask for help with the message along with the fixes you have tried as described.

Besides that, you can try Wi-Fi connectivity as some high-tech Roku remotes require internet connectivity for such things. In addition to that, you can check out that there should not be any hardware damage/issue with the remote. If something like any then we recommend you to book a appointment with the nearest Authorized service centre and claim your warranty if any. Now I hope you got known how can you fix this issue. Even if any users have queries then ask them below.