How to Fix Xfinity Home Not Working

Xfinity Home is a comprehensive home security solution, professionally installed and powered by Xfinity’s reliable WiFi. Recognized as the Best Professionally Installed Pro Protection System by CNET, it offers a well-integrated system compatible with smart home devices. With options like touchscreen panels, door/window sensors, wireless keypads, motion detectors, and cameras, Xfinity Home ensures customizable security. However, users have encountered several challenges with the application, including screen glitches, loading errors, login complications, installation issues, and difficulties with audio/video playback. In this guide, we will take you through how to fix the Xfinity Home not working issue.

Delivering both security and convenience, Xfinity Home has become an integral part of many households. The features include 24/7 professional monitoring, real-time alerts, remote system control via the Xfinity Home app, live video monitoring, and seamless integration with Xfinity services. The occurrence of problems with the Xfinity Home app can be a significant inconvenience, especially during urgent situations. Users frequently face bugs and encounter issues like app loading failures and overall malfunctions, which may stem from various reasons. Let’s find out how to fix the Xfinity Home not working issue.

Fix Xfinity Home Not Working Issue

How to Fix Xfinity Home Not Working

If your Xfinity Home device isn’t working, it might be an issue with the device itself, or even the Xfinity Home App on your phone. First, let’s go through the issues that users face when on their Xfinity Home device when it’s not working properly. Here are the troubleshooting steps to fix the Xfinity Home not working issue:

Check Power Connection:

Ensure the touchscreen is plugged into a functional power outlet not controlled by a light switch. Confirm that the power cable is securely connected to the back of the touchscreen, and avoid relocating it from its original position.

Restart Your Touchscreen:

To restart the touchscreen on the Xfinity Home device, navigate to the Home screen and follow the steps below:

  1. Swipe up or tap the gear icon, then select Devices. Or, choose Settings if apps are available.
  2. Enter your four-digit Master Keypad Code.
  3. Under Categories, tap Advanced Settings.
  4. Opt for Restart Touchscreen.
  5. Enter your four-digit Master Keypad Code, and wait for the touchscreen to restart in one to three minutes.

Ensure Strong Internet Connection:

Sometimes, the audio and video on the device might malfunction, and this is probably due to network issues. You will need to adjust volume settings to see if they are working properly. Tap the volume bar on the screen to adjust the volume and troubleshoot audio issues.

Ensure a stable internet connection to address video loading problems. To verify your internet connection:

  1. On your Home screen, swipe up to open the dashboard or tap the gear icon and select Devices. Alternatively, tap Settings if your touchscreen has apps.
  2. Enter your four-digit Master Keypad Code.
  3. Navigate to Advanced Settings under Categories.
  4. Select Connectivity and proceed to Test Connectivity.
  5. Tap Next; a green check mark indicates a successful test, while a red X prompts touchscreen restart instructions.

Verify Login Credentials and Server Status:

If you’re having problems logging in, you might need to troubleshoot your account. To do this, first get around to verifying server status, network connection, login credentials, and account status, and then you can send Xfinity the error report. If the error is on their end, it’s likely that they will fix it in time.

Restart the Xfinity Home Device:

Some users have reported a black or blank screen in their Xfinity Home device, where they are unable to take any action. You will need to completely turn off the device and turn it back on again.

For temporary black or white screen glitches, unplug the device and wait for a while before plugging it back in. Then, follow the instructions below for dismantling the device:

  1. Turn the Xfinity Home Station face down and gently pull up to remove the stand.
  2. Pull the battery cover towards the bottom of the screen to access the battery.
  3. Remove the battery and unplug the power cord.
  4. Wait 10 seconds, then replace the battery and plug in the power cord to restart the touchscreen.
  5. If the screen is still unresponsive, wait a few minutes for device reconnection or contact support.

Contact the Xfinity Home support team:

If you’re still having problems that havent’t been resolved by these troubleshooting steps, you might want to contact the Xfinity Home Support team for 24/7 customer service. Hopefully, they can provide you with a prompt issue resolution so that you can fix the Xfinity Home not working issue.

How to Fix Xfinity Home App Not Working Issue


Users who have installed the Xfinity Home App on their phone might be encountering issues linked the device, and they are not able to operate the device properly for this reason. Here’s what you should do if you’re having problems with the Xfinity Home App on your phone:

Clear Cache and Data in the Xfinity Home App:

Clearing cache and data might help you to fix the issue that’s affecting your Xfinity Home App. All you need to do is to follow these steps to clear cache and data in the App:

  1. Click the menu icon on your device’s home screen.
  2. Select “Apps.”
  3. Choose the Xfinity Home app from the list.
  4. Click on “Clear Data” at the bottom to clean both data and cache.

Note that the steps for clearing the cache may vary by software version and phone model. Once you have cleared the cache, hopefully, this will fix the Xfinity Home not working issue.

Update Xfinity Home App:

If your smartphone is running an outdated version of Xfinity Home, download the updated app from the Google Play Store or the App Store. Regular updates fix bugs and introduce new features, so you should always have the latest version of the App to avoid errors.

Try using Xfinity Home with a different browser or device:

To troubleshoot, try accessing Xfinity Home on alternative devices or browsers, such as Safari on an iPhone or Chrome/Firefox on a computer, and see if the problem persists. You can get an idea of whether the error is from your side or if it’s something that Xfinity has to deal with.

Check the app’s network permissions:

Ensure Xfinity Home has the necessary permissions for network access so that it can properly operate your security. To do so, follow these steps:

  1. Open the Xfinity Home app.
  2. Go to the three-line menu button.
  3. Navigate to Settings & Privacy.
  4. Select Settings.
  5. Scroll down to the Permissions section and confirm access.

Now that you have confirmed network access, hopefully the Xfinity Home not working issue should be fixed.

Reinstall Xfinity Home App:

If the App is misbehaving, a fresh install might fix the Xfinity Home not working issue. Uninstall and reinstall the Xfinity Home app from Google Play. Delete the app, and search for it on the App Store or Play Store. Click Download and Install to get the latest version of the Xfinity Home App.

Set Correct Date and Time:

If the time on your device is wrong, sometimes that might affect other apps that depend on it. You should correct the date and time settings on your device to facilitate proper connectivity. On  your phone, go to Settings > Date & time and set the correct time to fix the Xfinity Home not working issue.

Xfinity Home Loading Error:

If you are constantly facing loading errors, ensure that you have a stable internet connection, confirm server status, and consider potential app overload on your phone. Refresh your phone and wait a while in case the server needs some time to reduce the load. By reducing the app’s load on your phone, you can help to clear some of the issues caused within the Xfinity Home App.

App Notifications Not Working:

If notifications aren’t coming on your phone, you will need to address notification issues by checking and enabling notification settings within the app. Ensure notification sounds aren’t muted on your device, and that your phone isn’t on silent mode. We’ve been there, it happens. 

Restart Your Phone:

If the above solutions didn’t work for you, you might need to restart your phone to fix technical issues. After switching it back on, ensure your device is connected to the internet before using the app. Hopefully, this should fix the Xfinity Home not working issue.


That’s the end of our guide on how to fix the Xfinity Home not working issue. Encountering challenges with the Xfinity Home app can undoubtedly be a source of frustration for users. However, a smoother experience awaits those who follow the recommended troubleshooting steps, as these measures often prove effective in resolving various issues. Additionally, maintaining both the app and your device’s software up-to-date is paramount for sustaining optimal performance over time. We hope that this guide helped you fix your Xfinity Home not working issue.

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