Fix: Carrier Hub Keeps Stopping or Crashing Issue

Those who’re T-Mobile or Sprint mobile carrier users should know about the ‘Carrier Hub application. It’s an Android app that allows voice-over Wi-Fi (VoWi-Fi) and secure Wi-Fi on devices that use the Sprint/T-Mobile carrier network. The app also works as a network engineer for customer-reported services and issues. However, many users are encountering the Carrier Hub app Keeps Stopping or Crashing Issue.

If you’re also one of the victims and want to keep it working again or prevent the crashing issue, then you can go through this full troubleshooting guide to fix it. Meanwhile, some users are also experiencing the ‘app failed to download’ error notice while installing it, which seems to be another problem. There may be several issues behind the app crashing or stopping on Android devices.

Fix: Carrier Hub Keeps Stopping or Crashing Issue

Talking about the Carrier Hub app asks for device & app history, cellular data settings, location services, phone app, media files, internal storage, Wi-Fi info, device ID & call info, etc., permissions on your Android device. Meanwhile, the app can cause several issues like call drops, text messages, call connecting, battery draining, mobile data consumption, reduced system performance, random alarm ringing issues, etc.

Several users have started reporting that their Carrier Hub app seems to crash or stop frequently, which is frustrating for anyone. This can be not very pleasant if you’re working on your phone. Most importantly, the error message doesn’t give any specific reason behind it. So, affected users were left in splits as to what to do next. Luckily, we’ve mentioned a couple of workarounds that should help you.

1. Force Stop the Carrier Hub app

Sometimes the app or its services may run in the background for a while without your intent and whenever the app processes stuck to fetch info or connect to the server, it may start conflicting with your device system or any other apps. So, it’s always recommended to close the app properly and force-stop it to re-open the app.

• Go to the Settings menu on your handset > Tap on Apps and Notifications.
• Locate the Carrier Hub app from the list and tap on it to open the App Info page.
• Now, tap on the ‘Force Stop’ option > If prompted, confirm the action.
• Finally, restart your device, and open the Carrier Hub app.

2. Update the Carrier Hub app

If restarting your handset doesn’t come in handy for you, then make sure to update the Carrier Hub app. You should head over to the Google Play Store app > Search for Carrier Hub and check whether the latest update is available. An outdated Carrier Hub app version can cause several issues with stability or performance. If the update is available, install it.

• Open the Google Play Store app > Tap on the three-dots icon at the top-right corner. [profile icon]
• Go to My apps & games > Here, you’ll find out Carrier Hub if an update is available.
• Tap on Update next to Carrier Hub > It’ll automatically install the update.

Once updated to the latest version, launch the Carrier Hub app, and check whether the crashing problem has been fixed. If not, then you can follow the next method.

3. Clear the Cache and Storage of the Carrier Hub

The second thing you can do is simply clear out the Carrier Hub app cache and the storage data from the settings menu to refresh the app cache & storage if anything conflicts with it. Sometimes a corrupted app cache or data can cause such crashing issues. To do so:

• Go to the device Settings menu > Tap on Apps & Notifications.
• Tap on the See all apps option to view your device’s installed apps.
• Next, locate and select Carrier Hub from the list > Tap on Storage & Cache.
• Tap on Clear cache to delete the cached data.
• Now, tap on Clear storage and select OK to delete the app storage data from the phone.
• Go back once to the App Info page again and select Force stop of the Carrier Hub app.
• If prompted, confirm the process, and re-open the Carrier Hub app to check for the issue.

If it asks you to log into your Google account, do the same.

4. Turn Off Usage Access of the Carrier Hub

The Carrier Hub app tracks your usage data and brings it to solve customer-related issues if reported. If you want, you can turn off the Carrier Hub app usage data access by following the steps below:

• Go to the device Settings menu > Search for Usage Data Access in the search bar.
• Next, you’ll need to locate the Carrier Hub app from the list and tap on it.
• If the user access is already turned on, turn it off.
• Finally, restart your device, and check if that fixes the Carrier Hub Keeps Stopping or Crashing issue.

5. Uninstall Carrier Hub Updates

It may also be possible that the recently installed update of the Carrier Hub app has some stability issues or some bugs that basically trigger the app to crash. If you’re also feeling the same thing then make sure to uninstall the Carrier Hub app update by following the steps below:

• Open the Settings menu on your Android phone.
• Tap on Apps & Notifications > Select See all apps to view your device’s installed apps.
• Now, make sure to locate and select the Carrier Hub app from the list.
• Head over to the top-right corner of the screen and tap on the three-dots icon menu.
• Here tap on the Uninstall updates option to go back to the previous app version.

6. Reset App Preferences

By performing the ‘Reset app preferences’ option from the Settings menu on your Android device, you’ll be able to restore the app settings to the factory default state. Sometimes improper settings or app configuration can cause multiple issues whatsoever. To do this:

• You can simply open the Settings menu > Tap on Apps & Notifications.
• Tap on the three-dots icon menu from the top right corner.
• Select Reset app preferences > If prompted, confirm the action.
• Finally, make sure to restart your device and open the Carrier Hub app to check for the issue.

7. Reinstall the Carrier Hub app

If you’re thinking that somehow your Carrier Hub app has some issues or gets corrupted or conflicting with any other third-party application then you should uninstall and reinstall the Carrier Hub app properly.

We should also mention that if in case, the Carrier Hub app comes preinstalled on your particular handset then you may not be able to uninstall it normally. In that scenario, either you can just disable it or you can use the System App Remover app (requires root access) on your device.

So, you should do the following steps to try uninstalling it normally:

• Open the Google Play Store app > Search for the Carrier Hub app. [Direct link here]
• Tap on it to open the app preview or installation page.
• Now, tap on Uninstall to delete the app from your handset.
• Then wait for a few seconds and tap on Install to reinstall it.

8. Try Disabling the Carrier Hub app

If in case, the uninstall option isn’t available for your device on the Google Play Store then it means the app did come preinstalled by the manufacturer with the Sprint/T-Mobile carrier contract.

Therefore, you can try disabling it by following the steps below:

• Go to the device Settings menu > Tap on Apps and Notifications.
• Tap on the three vertical dots icon menu from the top right corner.
• Next, tap on Show System Apps (Show All Apps) > Locate the Carrier Hub app.
• Tap on it to open the App Info page > Tap on Disable.
• If prompted, confirm the action, and restart your handset to check for the issue.

9. Perform a Factory Reset

If nothing seems working for you then make sure to perform a factory reset of your device to clear out any kind of system glitches, cache issues, etc. But keep in mind that the factory reset will wipe out all of your internal storage data and installed apps or games. So, make sure to take a full data backup which is important to you. Then you can follow the steps below:

• Go to the Settings menu on your handset.
• Tap on General (General Management) > Tap on Reset.
• Select Factory Data Reset > If prompted, tap on Reset again and you may need to input your device PIN or password (if any).
• Next, tap on Delete All, and your phone will be reset.
• It may take some time to completely reset your device and restart automatically. So, have some patience.
• Once your device restarted, you’ll have to go through the initial setup process.
• Sign in to your existing Google account or create a new one.
• Head over to the Google Play Store app and Install the Carrier Hub app if it didn’t come preinstalled on your handset.
• You’re good to go.

10. Uninstall Carrier Hub using ADB Command

As a final resort, if you got exhausted of following all the methods and still the Carrier Hub app keeps crashing or stopping quite often then make sure to uninstall the app using the ADB command. ADB is a command-line tool that works really well with Android devices by using the computer connecting both the devices. Check out the following steps below:

• Go to the device Settings menu > Tap on System.
• Tap on About phone > Tap on the Build number and continuously tap 7 times to enable Developer Options. [steps to go to the Build number on some devices may vary depending on the brand or model]
• Once enabled, go back to the main Settings menu > Tap on Developer Options to open it.
• Next, turn on the USB debugging option > Download ADB and fastboot tools on your PC.
• Extract the compressed zip file into a folder on the PC and open it.
• Connect your handset to the PC using a USB cable and wait for it to get detected by the system.
• Now, make sure to press & hold the Shift key on the keyboard and right-click in a blank area inside the folder.
• Click on ‘Open Powershell window here’ from the context menu > If prompted by UAC, click on Yes to allow the admin privilege.
• Then type the following command and hit Enter to check for the connected device in ADB:

adb devices

• If you get a random device ID on the command prompt window that means the device is successfully connected in the ADB mode.
• Now, make sure to copy/paste the following command line and hit Enter to delete the Carrier Hub app package from your device:

adb shell pm uninstall –user 0 com.sprint.ms.smf.services

• Wait for a few seconds and disconnect your device > Finally, restart the handset.

The Carrier Hub app should be uninstalled from your device now. Enjoy!

That’s it, guys. We hope this guide was useful to you. For further queries, you can comment below.