Fix FaceTime Hanging Up and Disconnecting Randomly

In this tutorial, we will show you how to fix the Facetimes issues such as hanging up & disconnecting randomly. This video-calling application is designed by Apple and only for the Apple ecosystem. The latter includes the iPhone, iPad, and Mac. While there exist plenty of other options when it comes to video calling apps for your Apple devices, yet Facetime manages to score on the ease of usability and on its impressive service offering. However, some times you might not be able to make or receive these calls as intended.

Issues such as Facetime randomly hanging up or disconnecting randomly are becoming quite a frequent tradition. A user has asked the same on Apple’s discussion forum and over a thousand peoples have shared the same concern as well. if you are among one of them, then this guide will come in handy. This tutorial will list out all the potential fixes for Facetime randomly hanging up and disconnecting issues. Follow along.

Fix FaceTime Hanging Up and Disconnecting Randomly

Fix FaceTime Hanging Up & Disconnecting Randomly

Do keep in mind that there isn’t any universal fix for this issue. Different users have managed to rectify this issue by any of the below-mentioned methods. So you should execute all these fixes one by one until you achieve success.

Fix 1: Check your Internet Connection

While it may sound like a pretty obvious fix, but in most cases, these basic tips does its job quite effectively. In this regard, we would suggest you make sure that the internet is up and running. If that is not the case, then try switching from WiFi to carrier network or vice versa.

facetime hanging wifi

Bandwidth connection issues are among the common ones that fortunately there aren’t many efforts required to fix it. On that note, once you have made the connection switch or restarted the router, launch Facetime and see if the randomly hanging up and disconnecting issues have been fixed or not.

Fix 2: Reboot your Apple Device

Similar to the first one, this is another of those fixes that sound quite simple on paper but does its job quite effectively. So in order to restart an iPhone 8 or earlier device, Press and hold the Power button until you see the Slide to Power Off toggle. Perform a right swipe to turn off your device. Then press and hold the Power button until the Apple logo appears, and then your device shall reboot.

restart iphone

For iPhone X and newer builds, you will have to press and hold the Power button and while holding it, press either or the Volume keys and then perform a swipe on the Slide to Power off toggle. Then reboot your device using the Power Key and check whether the Facetime randomly hanging up and disconnecting issues is there or not.

Fix 3: Reset Network Settings

If the switching of network connections didn’t manage to give out the desired result, then you might consider resetting your network settings. Just keep in mind that doing so will also delete all the stored network settings, Wi-Fi passwords, etc. So make sure to create a backup of these settings beforehand.

reset network facetime hanging

  1. To reset the network settings, head over to the Settings page on your iPhone.
  2. Navigate to the General menu followed by About.
  3. Then tap on Reset > Reset Network Settings.
  4. When that is done then reboot your device and reconnect it to the WiFi/carrier network.
  5. Finally, launch Facetime and see if the randomly hanging up and disconnecting issues have been rectified or not.

Fix 4: Check for Device Overheating

In some rare cases, if your device is overheating, then an issue or two is imminent. Although Facetime isn’t a resource-hogging application, yet it does require its fair share of resources to run effectively. But if your device is already overheating then the app might not get the desired resources. Fortunately, Apple shows a temperature warning as and when that happens.


So if you get any overheating message then we would advise you to keep your device untouched till it cools down. Also, make sure that it isn’t connected to the charging port during that period. Once the warning is no longer there, launch Facetime, and this time you shouldn’t have any issues as such.

So with this, we conclude the guide on how to fix Facetime randomly hanging up and disconnecting issues. We have shared four different methods, any one or a combination of two or more should give out desired results. Do let us know which method worked out in your favor. Rounding off, here are some iPhone Tips and TricksPC tips and tricks, and Android Tips and Trick that you should check out as well.

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