FaceTime Not Working on iOS 15, How to Fix It?

FaceTime is one of the proprietary video calling services or apps by Apple for its iPhone and Mac devices. Now, plenty of iOS 15 users are complaining that FaceTime Not Working on iOS 15 unexpectedly. So, if in case, you’re also experiencing a FaceTime glitch or crash or don’t open on your iPhone then don’t worry. Here we’ve shared a couple of possible solutions that should work for you.

We can understand that it’s quite frustrating for iPhone users to encounter issues with the FaceTime app. But if we think about the possible reasons behind such an issue twice then you may find that either the device software becomes outdated or there is an issue with your internet connection or your country doesn’t support FaceTime or the device date & time is incorrect or there is a system glitch whatsoever.

FaceTime Not Working on iOS 15, How to Fix It?

FaceTime Not Working on iOS 15, How to Fix It?

Now, without wasting any more time, let’s jump into the guide below.

1. Reboot your iPhone

The first thing you can do is simply reboot your iPhone or hard reboot to easily clear out possible glitches or cache data issues (if any). To do so:

  • Press the Volume Up key quickly and release > Press the Volume Down key quickly and release.
  • Then press and hold the Power key for a while to open up the Power menu on your iPhone.
  • Now, Slide to power off the device.
  • Once the iPhone is turned off, wait for a couple of seconds, and then turn it on again.

2. Check your Internet Connection

It’s also important to check your Wi-Fi network or the mobile data connection properly whether there is an issue with the internet connection or not. If somehow the internet connection is not working as expected or there is a technical error then make sure to contact your ISP (Internet Service Provider) for additional assistance.

3. Check your FaceTime Settings

  • Open the Settings app on your iPhone > Go to Cellular.
  • Scroll down to the list of installed apps and make sure that the FaceTime toggle is turned on. [If not, turn it on]
  • Restart your iPhone and then check for the issue.

If FaceTime is turned on already for cellular data then check out the following steps whether the FaceTime settings are correct or not.

  • Open the Settings app on your iPhone.
  • Scroll down the page and tap on FaceTime.
  • Ensure that the FaceTime toggle is turned on.
  • You should also check out your Apple ID and phone number listed just below.

If the Apple ID or mobile number is showing different than the actual one then go back to the main Settings page and go to profile then make necessary changes accordingly.

4. Sign Out of FaceTime and Sign In again

It can also be possible that your FaceTime account cache data is causing such an issue. Make sure to sign out of FaceTime and then sign back into your account again to remove any kind of possible glitches or cache data issues (if any). To do so:

  • Open Settings on your iPhone > Scroll down the page and tap on FaceTime.
  • Tap on Apple ID inside the page > Tap on Sign Out.
  • Once you’re signed out of your FaceTime account, make sure to reboot the iPhone.
  • Go to the FaceTime page again under Settings > Tap on Use your Apple ID for FaceTime.
  • Sign in using your Apple ID credentials and check for the issue further.

5. Update Your iPhone

The chances are also high that your iPhone hasn’t been updated for a while and has become outdated enough. Or the existing version does have a bug and you’re still using it instead of installing the latest updated version.

  • Open Settings > General > Software Update.
  • It’ll automatically check for software updates and if available, you can Download and Install the update.
  • You may need to enter the device passcode (if prompted).
  • Once installed, the device will reboot automatically, and it may take some time.

6. Check FaceTime Availability with your Region

You should also check out whether the FaceTime service is available in your country or not. You can check Apple Support for further info. If there is an issue with the availability then you can try using a VPN app on your iPhone to avoid geo-restrictions. However, that’s not confirmed whether it’ll gonna work or not. You should try it yourself.

7. Check your device Compatibility with Group FaceTime

If your device isn’t compatible with FaceTime or Group FaceTime then you should check out the compatible device list below to ensure it.

Compatible Devices:

  • iPhone 6S or above
  • iPod touch (7th-gen)
  • iPad Pro, iPad Air 2, iPad Mini 4, iPad (5th-gen), or newer models

8. Update FaceTime App

It’s also worth mentioning to check for FaceTime app updates and install the latest version (if available). Just open the Apple App Store > Search for FaceTime and then Update it. Once updated, reboot your device, and check for the issue again. If the FaceTime app is already up-to-date then head over to the next method.

9. Check If Your Date & Time Are Set to Automatic

It’s needless to say that your FaceTime app can cause issues with the Date & Time settings. Therefore, make sure to check the date & time settings on your device. To do so:

  • Open Settings > General > Date & Time > Turn on the Set Automatically toggle.
  • You should also confirm the time zone or time server depending on the region.

10. Turn Off / On FaceTime on Settings


Sometimes turning off and on FaceTime from the Settings menu on your iPhone can also remove potential glitches whatsoever. To do that:

  • Open Settings > Scroll down the page and tap on FaceTime.
  • If the FaceTime toggle is already turned on then turn it off.
  • Now, wait for a couple of seconds, and then turn it on again.

If the FaceTime option is turned off then make sure to turn it on/off a couple of times then finally turn it on and reboot the iPhone to check for the issue.

11. Check Out Apple System Status

If in case, none of the methods worked for you then make sure to check out the official Apple System Status page to ensure there is no issue at the server-end. If there is an issue with FaceTime then you’ll need to wait for a couple of hours and then check again. In that scenario, there is nothing you can do from your side except for waiting.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

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