You are holding a flagship iPhone XS Max but there’s no sound. What would you do? The thing is, sound issues are usually attributed to hardware issues although there could be software or even network-related issues as well in some cases. Your iPhone can produce sound via speakers which include both stereo speakers and speakers within the earpiece which is how we hear when calling someone or receiving any calls, etc. There are several components involved and thus, issues with any of the component related to audio can trigger no sound with iPhone XS Max.
Note that the nature of the solution depends on the nature of the issue you are facing and can have contrasting methods to fix it. Here, I have consolidated a list of all the issues that could trigger no sound issues on iPhone XS Max in any capacity and prescribed methods to fix it using generic and advanced troubleshooting methods that you must try.
How to Fix an iPhone XS Max with no sound?
Note that before you can proceed to an Apple Genius bar or an Apple Care, try using any of the methods prescribed below to find if any of the methods work in your favor or not.
Method #1: Restart the iPhone XS Max
The first take that I can advise is to take a soft reset on your iPhone XS Max. This is because if you are unable to hear sound via the loudspeaker when receiving any calls or listening to music and so on or if the earpiece isn’t producing any sound whilst on-call or if there’s an issue with the Bluetooth device that you are paired up with and it has no sound problem, you can simply restart the phone. Even though you are using an advanced iPhone XS Max, at the end of the day, it is an electronic device and thus, it is susceptible to minor glitches, bugs, corrupted cache, etc. This is why I advise users to first perform a power cycle before deciding on whether using any other method or reporting the problem.
Step 01: Firstly, press Power/Side button and either of the Volume rockers to initiate the reboot procedure.
Step 02: A slider with the command ‘Slide to Power Off’ will appear on the screen that you must slide to the right to turn off the phone and wait for a few seconds.
Step 03: Press the Side/Power button for a few seconds until the Apple logo appears on-screen and the phone is powered ON.