The Samsung Galaxy S10 series, which includes the S10, S10E, and S10 Plus, are remarkable smartphones that offer top-of-the-line features and performance. However, despite their superior quality, some users may still face issues such as the Black Screen of Death (BSOD). The Black Screen of Death is a problem where the screen remains black, unresponsive, and appears to be turned off even though the device is powered on. This can be a frustrating experience and may hinder your ability to use your smartphone effectively.
The Black Screen of Death issue can be caused by various factors such as software glitches, system crashes, or hardware malfunctions. It’s important to identify the root cause of the problem to apply the appropriate troubleshooting steps. In some cases, the issue may be resolved with simple fixes, while in others, it might require professional intervention. In this guide, we will cover several methods that can help you address the Black Screen of Death issue on your Samsung Galaxy S10, S10E, or S10 Plus.
Page Contents
Troubleshooting the Black Screen of Death Issue on Samsung S10 Series
By following the suggestions provided in this article, you may be able to restore your device’s functionality and resume your normal smartphone usage. It’s essential to approach each troubleshooting step with patience and care to avoid causing further damage to your device. If the issue persists even after trying the recommended solutions, it is advisable to consult a professional technician or reach out to Samsung’s customer support for further assistance.
Perform a Soft Reset
A soft reset can often resolve minor software issues and glitches that may be causing the Black Screen of Death. To perform a soft reset on your Samsung Galaxy S10 series device, follow these steps:
- Press and hold the Volume Down button and the Power button simultaneously for about 10 seconds.
- Release the buttons when the Samsung logo appears on the screen.
- Wait for your device to reboot and check if the issue is resolved.
Charge Your Device
Ensure that your device has sufficient battery power, as a drained battery can lead to a black, unresponsive screen. Plug your smartphone into a charger and wait for at least 30 minutes before attempting to turn it on. If the screen remains black after charging, try using a different charger and cable to rule out any issues with the charging accessories.
Boot into Safe Mode
Booting your device into Safe Mode can help determine if a third-party app is causing the problem. In Safe Mode, all third-party apps are disabled, allowing you to troubleshoot the issue without interference. To boot your Samsung Galaxy S10 series device into Safe Mode, follow these steps:
- Turn off your device completely.
- Press and hold the Power button until the Samsung logo appears on the screen.
- Immediately after releasing the Power button, press and hold the Volume Down button.
- Continue holding the Volume Down button until the device finishes booting up.
- If you see “Safe Mode” in the screen’s bottom-left corner, you have successfully entered Safe Mode.
If the black screen issue is resolved in Safe Mode, you can uninstall any recently installed apps or perform a factory reset to fix the issue.
Clear Cache Partition
Clearing the cache partition can eliminate corrupt or outdated cache files causing the black screen issue. To clear the cache partition on your Samsung Galaxy S10 series device, follow these steps:
- Turn off your device completely.
- Press and hold the Volume Up button, the Bixby button, and the Power button simultaneously. 3. Release all buttons when the Samsung logo appears on the screen and the device vibrates once.
- Use the Volume Up and Down buttons to navigate to “Wipe Cache Partition” in the Android Recovery menu.
- Press the Power button to select the option.
- Navigate to “Yes” using the Volume buttons and press the Power button to confirm.
- Once the cache partition is wiped, select “Reboot System Now” and press the Power button to restart your device.
Check if the black screen issue has been resolved after clearing the cache partition.
Advanced Troubleshooting Methods on Samsung S10 Series
Perform a Factory Reset
A factory reset can resolve deep-rooted software issues and erase all data and settings on your device. Before proceeding, ensure that you have backed up all essential data. To perform a factory reset on your Samsung Galaxy S10 series device, follow these steps:
- Turn off your device completely.
- Press and hold the Volume Up button, the Bixby button, and the Power button simultaneously.
- Release all buttons when the Samsung logo appears on the screen and the device vibrates once.
- Use the Volume Up and Volume Down buttons to navigate to “Wipe Data/Factory Reset” in the Android Recovery menu.
- Press the Power button to select the option.
- Navigate to “Yes” using the Volume buttons and press the Power button to confirm.
- Once the factory reset is complete, select “Reboot System Now” and press the Power button to restart your device.
After the factory reset, set up your device as new and check if the black screen issue has been resolved.
Check for Hardware Issues
Hardware problems, such as a damaged display or a loose connection, can cause the Black Screen of Death and may require professional repair. If you have recently dropped your device or exposed it to water, there might be internal damage causing the issue. In such cases, it’s best to take your device to an authorized Samsung service center for a thorough inspection and repair.
Contact Samsung Support
If all else fails, reach out to Samsung’s customer support for further guidance and assistance. They can help determine the best course of action, whether it involves a warranty claim, repair, or replacement. Remember to provide them with all relevant information about the issue and any troubleshooting steps you have already attempted.
In conclusion, the Black Screen of Death issue on Samsung Galaxy S10, S10E, and S10 Plus devices can be frustrating, but there are various troubleshooting methods that can help you fix the problem. Follow the steps outlined in this guide carefully, and if needed, seek professional assistance or contact Samsung support for additional help
my phone is samsung s6 and trying with fonedog to recover my data. could i try with the steps in the video?
my phone is samsung s6 and trying with fonedog to recover my data. could i try with the steps in the video?