The black screen error, also popularly known as the black screen of death issue, is a widespread glitch on Android smartphones. Samsung Galaxy S10 series users also experience this bug, even though Galaxy S10, S10E, and S10 Plus are the most performant smartphones released in 2019, so far, and they come with some excellent features and functions. In this post, we’ll show you how to fix the black screen of death issue on Galaxy S10 series.
The black screen of death issue appears due to some reasons, but most commonly physical damage due to a drop or liquid exposure is the culprit. However, if nothing like that happened to your device, then the glitch might be produced by a conflict caused by a third-party app, a software bug, or firmware-related issue.
Before getting started, you should check if the smartphone is turning on. Many people confuse a black screen issue with a no power one. The latter is due to battery draining, and the phone won’t turn on in that case. The black screen of death means that your smartphone’s display goes dark, but the phone remains functions and even boots up.
How to fix The Black Screen of Death Issue on Galaxy S10 Series
On many occasions, the black screen of death issue on Galaxy S10, S10E, or S10 Plus is due to an unresponsive Android system. In that case, performing a force restart might be the solution.
You can perform a forced reboot by pressing and holding Power and Volume Down keys for about 10 seconds or until the Android logo pops up. If your phone has it, the Maintenance Boot Menu will pop up. From there, you have to select Normal Boot.
In case your smartphone doesn’t have Maintenance Boot Menu, just allow it to restart as usual once you perform the forced reboot steps presented above.
Use Galaxy S10 in Safe Mode
If your smartphone is still presenting a black screen issue after a forced reboot, you should try using it your phone in Safe Mode. If while in Safe Mode your Galaxy S10, S10E, or S10 Plus works without any glitches, then a third-party app might cause the black screen of death issue.
Here’s how to enter Safe Mode on Galaxy S10:
- Shut down your Galaxy S10 smartphone
- Hold the Power button key and release it when the SAMSUNG logo appears on the display
- Right afterward, press and hold the Volume Down button
- Hold the Volume Down button until the device boots up, and the Safe Mode text appears in the bottom left corner
You may also like:
Hard Reset Galaxy S10
Before attempting a hard reset operation on Galaxy S10, you should check out if the screen correctly works in Recovery Mode. Here’s how to do that:
- Shut down the smartphone – If you can’t turn off the device, you must wait until the battery drains and shuts down by itself. Before performing the next steps, charge your smartphone for about 30 minutes but without turning it on
- Press and hold the Bixby and Volume Down buttons, then press and hold the Power key without releasing the first two
- Once the Android logo pops up, release the buttons and allow the phone to enter Android Recovery Mode
If your phone works correctly in Android Recovery Mode, then the black screen of death issue might be due to a firmware-related glitch. If so, a hard reset might fix it. Here’s how to do that:
- Power off your phone
- Press and hold the Volume Up and the Bixby keys for a couple of seconds, and then press and hold the Power key without releasing the first buttons
- Release the keys once the Android logo appears to enable Android System Recovery
- With the Volume buttons navigate on the list, and go to “Wipe data/ Factory reset”
- Access the sub-menu and select “Factory Reset”
- Confirm the selection
- When the factory reset ends, “Reboot System Now” appears on screen
- Select to restart your Galaxy S10
If none of the before-mentioned solutions did help you fix the black screen of death issue on Galaxy S10 series, then try contacting Samsung for a fix.