Fix: Logitech H390 Noise Cancelling Not Working

Logitech is known for its computer peripheral devices at both budget and premium segment price tags depending on the quality or features in the market. When it...

Subodh Gupta

Last updated on March 31, 2023

Subodh Gupta

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Subodh loves to write content whether it may be tech-related or other. After writing on tech blog for a year, he becomes passionate about it. He loves playing games and listening to music. Apart from blogging, he is addictive to the gaming PC builds and smartphone leaks.

Logitech is known for its computer peripheral devices at both budget and premium segment price tags depending on the quality or features in the market. When it comes to wired over-the-ear headphones, the Logitech H390 Noise Cancelling USB headset is the first preference at a cheaper rate. However, due to some unexpected reasons, the Logitech H390 Noise Cancelling feature is not working for some unfortunate users which is pretty much irritating.

Now, if you’re also one of the victims to encounter the same issue then you can follow this troubleshooting guide completely to fix it. To recall, the active noise-canceling feature offers a focused audio listening experience to the ears without passing the extra ambient noise. So, you can only enjoy your music or voice without any kind of major disturbances anyway. But sometimes this feature may not work or stopped working if something wrong happens to it.

1. Adjust Volume and Device Settings on Windows

It’s highly recommended to adjust the volume level and device settings on Windows before going to any conclusion because some misconfiguration can simply trouble you a lot. To do so:

Press the Windows + I shortcut keys to open Windows Settings.
Click on System from the left pane > Go to Sound.
Click on More sound settings > A new window popup will open.
Go to the Recording tab > Click on your Logitech H390 headset.
Select Properties > Head over to the Levels tab > Adjust the microphone level to 30.
If you want to adjust the ambient noise level then you can do it further.
Once done, click on Apply > Click on the Custom tab > Untick the AGC checkbox.
Now, click on Apply and then OK to save changes.

2. Update Audio Driver

The second thing you should do is to update the audio driver on the PC because an outdated or missing audio driver can conflict with the noise-canceling feature on the connected headset.

Press the Windows + X keys to open the Quick Link Menu.
Now, click on Device Manager from the list > Go to the Sound, video and game controllers segment.
Double-click on it to expand the list > Right-click on your Logitech headset and select Update driver.
Click on Search automatically for drivers > If there is an update available, it’ll automatically install the update.
Once done, reboot the PC to apply changes.

3. Update Windows

Sometimes issues with the outdated Windows OS version or build can trigger multiple conflicts to the peripheral devices. If in case, you’re also feeling the same thing then you can follow the steps below to do so.

Press Windows + I keys to open up the Windows Settings menu.
Click on Windows Update from the left pane > Click on Check for updates.
If there is an update available, you should select Download and Install.
Wait for the update process to be completed.
Once done, make sure to restart your computer to apply changes.

Fix: Logitech H390 Noise Cancelling Not Working