Fix: Origin Crashing or Freezing on Windows 11

Origin is a digital game distribution platform that has been developed by Electronic Arts for purchasing and playing video games on Windows & mobile platforms. It’s a software client that works as a game launcher just like other desktop clients for PC games. Now, after upgrading to Windows 11, it seems that some users are reporting about the Origin Crashing or Freezing issue on the Windows 11 computer unexpectedly. Well, that becomes quite common.

Now, if you’re also one of the victims to encounter the Origin desktop client crashing or freezing or stuttering issues on your computer then don’t worry. Here we’ve shared a couple of possible workarounds that should gonna help you out. It may possible that some PC users are experiencing the game client launching or running due to several reasons like corrupted installation files, outdated system, outdated or corrupted graphics driver, and more.

Fix: Origin Crashing or Freezing on Windows 11

Fix: Origin Crashing or Freezing on Windows 11

Whereas sometimes clearing the game client cache, running the application as administrator or in the compatibility mode, adding the client as an exception to the antivirus software, etc can fix the issue completely. So, without wasting any more time, let’s jump into it the guide below.

1. Clear the Origin Cache

By clearing the Origin client cache or temporary data, you can easily fix the desktop client crashing or freezing issue on Windows 11. To do so:

  • Close the Origin client on your PC first. Just click on the Origin tab from the top-left corner > Select Exit.
  • Open Task Manager by pressing Ctrl+Shift+Esc keys > Click on the Processes tab > Select Origin.exe and click on End Task.

In another way, you can delete the Origin folder by following the steps below:

  1. Press the Windows + R keys to open the Run dialog box.
  2. Type in %ProgramData% and hit Enter to open the ProgramData folder.
  3. Double-click on the Origin folder inside the directory.
  4. Make sure to delete everything inside the folder (except for the LocalContent folder).
  5. Now, again press the Windows + R keys to open the Run dialog box.
  6. Type in %AppData% and then press Enter to open the AppData folder.
  7. Then go to Roaming > Delete the Origin folder.
  8. Next, go back to the Local folder > Delete the Origin folder.
  9. Finally, reboot Windows to apply changes, and then check for the issue.

Also Read

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2. Run Origin as administrator

Origin client may not work sometimes due to issues with the administrator access. If the Origin client is crashing a lot then make sure to follow the steps below to run as admin.

  • Right-click on the Origin exe shortcut file on your PC.
  • Now, select Properties > Click on the Compatibility tab.

  • Make sure to click on the Run this program as an administrator checkbox to checkmark it.
  • Click on Apply and select OK to save changes.

3. Update Graphics Driver

Sometimes you may not be able to launch the Origin client on your Windows PC due to the outdated or corrupted graphics driver version. It’s better to check for the update and install the latest version to fix multiple issues whatsoever. To do so:

  • Press Windows + X keys to open the Quick Link Menu.
  • Now, click on Device Manager from the list > Double-click on Display adapters.
  • Right-click on the dedicated graphics card that you’re using.

  • Next, select Update driver > Choose to Search automatically for drivers.
  • If there is an update available, the system will automatically download & install it.
  • Once done, restart the computer to apply changes immediately.

4. Run Windows Compatibility Troubleshooter

You may also run into the Origin client not running or the crashing issue if the Origin client version isn’t compatible with the system. To do so:

  • Press the Ctrl+Shift+Esc keys to open Task Manager.
  • Now, click on the Processes tab > Select Origin-related task and click on End Task. [Do the same steps for each Origin-related task one by one]
    • Origin
    • OriginWebHelperservice
    • OriginThinSetupInternal
  • Once done, close Task Manager > Go to the Origin installation folder on the PC.
    • The default directory should be: C:\Program Files (x86)\Origin
  • Make sure to delete the ‘OriginThinSetupInternal’ application file.
  • Inside the Origin folder, make sure to right-click on the Origin application file.
  • Select Properties > From the Origin Properties window, click on the Compatibility tab.
  • Click on Run compatibility troubleshooter > Now, select Try recommended settings.
  • Click on Test the program… to check if the issue has been fixed or not.
  • Finally, click on Next > If the problem has been fixed, select ‘Yes, save these settings for this program’.
    • If not, then select ‘No, try again using different settings’ > Follow the on-screen instructions to run the troubleshooter.
    • If it still doesn’t work then make sure to run the Program Compatibility Troubleshooter again and click on ‘Select this option to choose compatibility settings based on problems you notice’.
  • Now, you can try performing some additional adjustments to fix the issue.
    • Right-click on the Origin application file > Select Properties.
    • Click on the Compatibility tab > Select the checkbox next to the ‘Run this program in compatibility mode for:’ and select Windows 7/8.
    • Make sure that both the ‘Disable fullscreen optimizations’ and ‘Run this program as an administrator’ option.
    • Click on Apply and then OK to save changes.

5. Change High DPI Settings

  • Right-click on the Origin application file > Select Properties.
  • Click on the Compatibility tab > Click on Change high DPI settings.
  • Click on the ‘Override high DPI scaling behavior’ checkbox to enable it > Select System under the ‘Scaling performed by:’ option.
  • Make sure to click on OK to close the Origin properties window.

6. Update Windows

It seems that an outdated Windows OS build can cause several issues with the system performance as well as the app launching. Make sure to check for Windows updates and install the update to fix the issue.

  • Press Windows + I keys to open up the Windows Settings menu.
  • Next, click on Update & Security > Select Check for updates under the Windows Update section.

  • If there is an update available, select Download and install.
  • Wait for some time until the update gets completed.
  • Finally, reboot your PC to apply changes immediately.

7. Add Origin to Whitelist on Antivirus

If in case, you’re facing issues with the Origin client crashing or freezing on Windows then make sure to whitelist the client on antivirus by following the steps below:

  • Press Win+I keys to open Windows Settings > Click on Privacy & security from the left pane.
  • Click on Windows Security > Select Virus & threat protection.
  • Next, click on Manage ransomware protection > Make sure to turn on the Controlled folder access toggle.
  • Click on Protected folders > Add the installed Origin folder from the respective drive location.
  • Now, click on Allow an app through controlled access folder > Select the Origin exe file.
  • You’re done. Finally, try launching the Origin client to check for the issue again.

8. Perform a Clean Boot

Sometimes some of the apps or services may automatically start while booting up the system which may unnecessarily consume system resources and bandwidth. It may eventually cause some issues with the system performance or app launching. You should try performing a clean boot by following the steps below:

  • Press Windows + R keys to open the Run dialog box.
  • Now, type msconfig and hit Enter to open System Configuration.
  • Go to the Services tab > Enable the Hide all Microsoft services checkbox.

  • Click on Disable all > Click on Apply and then OK to save changes.
  • Now, go to the Startup tab > Click on Open Task Manager.
  • The Task Manager interface will open. Here go to the Startup tab.
  • Click on the particular task which has a higher startup impact.
  • Once selected, click on Disable to turn them off from the startup process.
  • Do the same steps for each program that has a higher startup impact.
  • Once done, make sure to restart your computer to apply changes.

9. Reinstall the Origin client

If none of the methods worked for you, try uninstalling and reinstalling the Origin client on your PC by following the steps below.

  • Click on the Start menu > Search for Control Panel and open it.
  • Now, click on Uninstall a program > Click on Origin from the list of installed programs.
  • Then select Uninstall and wait for the process to be completed.
  • Reboot the PC to apply changes > Head over to this link to download the Origin client.
  • Finally, install the launcher, and sign into the account.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

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