What to Do If the PS5 GPU Fails? How to Fix Graphics Card Issue on PS5?

In 2020, Sony released the PS5, an instant success with video game fans. Modern technology and eye-popping graphics provide players with an unparalleled sensation. However, issues are always a possibility as technology evolves.

Some PS5 owners have noticed that the graphics cards stop working due to GPU breakdown, which may be a major nuisance. Don’t worry if you’re a PS5 owner and have experienced these problems. This guide will teach you how to fix issues with the GPU on your PS5.

Whether you recently bought your console or it’s giving you trouble in 2024, we’ve got you covered. Let’s get down to the pixel-perfect business of fixing your graphics card so you can return to having fun with your games.

Fix: PS5 WS-115401-2 Error

PS5 GPU Failure: You Are Not Alone

It doesn’t take long on social media platforms or forums to discover that many PS5 owners have had issues with the GPU. Once a shining example of gaming perfection, the system is now giving some people headaches. Users are all too used to experiencing game crashes, pixelated screens, and other graphical issues.

Here’s what one Reddit user had to say about their purchase: “I bought it 2 years ago. And yes, most game crashes, then these pixels started showing up since last month.” Users’ anguish about the poor performance of their much-loved console is obvious in these comments.

This problem appears to be widespread among the initially manufactured models of 2022, which makes one wonder how long they will last. But have no fear; in the following parts, we’ll look at ways to deal with and, hopefully, fix GPU failure issues on your PS5.

Fix 1: Change the HDMI Port and Cable

Switching out the HDMI port and cable is the first thing to do if your PlayStation 5 is experiencing graphics issues. It could be as easy as a loose wire or a bad connection.

When a GPU isn’t the problem, a faulty HDMI cable or port may be. You can eliminate the most obvious causes of the problem by swapping out the cable and the port first. Follow the steps below:

  1. Put your PS5 to sleep by turning off the power.
  2. Removing the HDMI cord removes your PS5 and your TV or computer monitor.
  3. If your TV or monitor has multiple HDMI ports, connect the cable to a different port. This reduces or even removes the risk of a damaged port.
  4. Try another HDMI cable that you know will work. Always double-check the connections between your PS5 and your TV or monitor.
  5. Power on your PS5 and see if the graphics issues are still present.

Fix 2: Check your TV for Issues and Replace it

It’s possible that your TV is to blame for a GPU failure on your PS5, even when the console itself is functioning normally. Check your TV for problems before you jump to conclusions about your console’s GPU. Here’s what you need to do:

If you’re having problems with your TV, check the screen by focusing on specific areas. Similar hiccups or screen tearing when using other devices on the same TV generally point to a problem with the TV itself.

You can use the same HDMI port and cable to connect your PS5 and any other HDMI device, such as another gaming console, Blu-ray player, or any other HDMI device, to your TV. The TV is likely to be blamed if you encounter the same problems.

You should always use the latest version of the TV’s firmware or software. If your TV is having display problems, updating the firmware may help. If your TV is still under warranty or you think there may be a hardware problem, contact the TV manufacturer for assistance.

If your TV is the problem and it’s out of warranty or too expensive to fix, you may want to look into getting a new one that’s compatible with your PS5.

It’s worth noting that the PS5’s GPU isn’t always to blame for graphics issues like tearing or glitches on the screen. It’s important to rule out possible causes and confirm that you’re addressing the proper problem with your TV by conducting a comprehensive diagnostic first.

Fix 3: Use PS5 On Remote Play

Thanks to the PS5’s Remote Play feature, you can access your games from a variety of other platforms, such as computers, mobile phones, and tablets. You can verify the PS5’s GPU is functioning properly or narrow down the source of the issue with Remote Play. Here’s how to use PS5 on Remote Play:

  1. Install the Remote Play client program on your PC, Mac, or mobile phone. It’s free to download from the respective app stores.
  2. Get your PS5 and whichever device you want to use for Remote Play connected via Wi-Fi. Just make sure both devices are using the same Wi-Fi network.
  3. Start Remote Play by launching the app and signing in with your PSN details.
  4. Now, simply follow the on-screen instructions to connect your PS5 to the Remote Play software.

If you see no graphic issues while using Remote Play and your PS5 has no other obviously broken features, then the GPU of your PS5 is fine. This points to a problem with either the HDMI cables you’re using or the TV itself, as well as the connection between your PlayStation 5 and the TV or monitor.

If you’re having issues with Remote Play on your PS5, this indicates the presence of a more serious hardware issue with your GPU. In most cases, this means that your GPU is now unusable and needs to be replaced.

Fix 4: Check for Overheating

Your PS5’s GPU may overheat and cause serious graphics problems. Sometimes, overheating can even damage your GPU. Here are some things you can do to ensure your console doesn’t overheat:

It’s important to keep an eye out for dust accumulation, as this might prevent air from circulating through your console and cause it to overheat.

Open the console carefully and look for dust accumulations, especially near the cooling fans and vents. Dust accumulation calls for gentle cleaning with compressed air or a soft brush.

Make sure your PlayStation 5 has adequate clearance around it for airflow. To maximize heat dissipation, keep it where the air can circulate freely. Don’t clutter the PS5’s ventilation system by piling on accessories or objects. Keep the area around the console uncluttered.

While playing games on your PS5, it is a good idea to check the temperature using either an external tool or the system monitoring features.

Tip: Save your games regularly because if your console’s GPU fails and you need to replace it, you might not be able to get your old saves back.

Fix 5: Reset your PS5

If you’ve tried all the above fixes with no success, you might try resetting your PS5. Always keep in mind that resetting your console will wipe all of your data, including games and saves. Before moving forward, make sure to take a backup of any important data. Here’s how to reset your PS5 to factory settings:

  1. Go to the main menu and click on the gear icon in the upper right corner to open Settings.
  2. Select System > System software.
  3. Select “Reset options.” The reset menu will have several options.
  4. From the menu, select “Reset your console.”
  5. Finally, click on “Reset.”
  6. Follow the on-screen prompts to confirm the reset.
  7. You might have to re-enter your account details and preferences when setting up a new console.

You will need to reinstall all of your software, including games, when the factory reset is complete. To get back to where you were in the game, you can use a save file that you made beforehand.

After formatting and reinstalling everything on your PS5, test the GPU by playing a game or carrying out another task that places a high demand on the console’s GPU.

Check if the issues we discussed above are still present. If they do, then the problem is probably with the hardware, and you should contact Sony for assistance.

Fix 6: Get a Replacement

After trying everything else and still having problems with your PS5’s GPU, it might be time to consider replacing it. Hardware-related GPU issues are very difficult to resolve on your own.

In order to give you an idea of what to expect from the replacement process, here is one user’s experience of getting a replacement for their PS5 with a failed GPU:

The user saw strange artifacts and flickering on their PS5, which they believed to be GPU-related. In GPU-intensive titles, in particular, they observed pixelation and artifacts in the UI and gameplay.

The user tried a number of different troubleshooting methods, including switching between monitors and TVs, switching HDMI cables, tweaking input/output settings, and even doing a factory reset of the console, but none of them seemed to work.

After this, the user contacted Sony for assistance. To verify the problem, the support staff led them through additional troubleshooting procedures. It took a lot of phone calls and time to complete the procedure.

The PS5 required maintenance, so the user should make those preparations. Sony was kind enough to offer to send them a shipping box so they could send back the console.

Replacing or fixing something was surprisingly quick. The consumer sent their PS5 to Sony for repair and received it back the next day via FedEx. Other users experiencing similar issues have received a replacement console.

It’s important to remember that Sony’s replacement procedures may change based on where you live and your country. Contact Sony’s customer service if your PS5 is still under warranty so that they can help you get a replacement or fix it.

Final Words

Having problems with the GPU on your much-loved PS5 is irritating and upsetting. After all, the PS5 is a behemoth of gaming enjoyment, and if the GPU ever stops working properly, it can ruin all the fun.

If your PS5’s GPU is malfunctioning, as we’ve discussed, you have a few options. There are various options to try, like swapping out the TV’s HDMI ports and cords, checking for overheating, and even buying a new one.

But here’s the reality: GPU problems on the PS5, especially hardware-related ones, are almost impossible to fix on your own. The PS5 is an intricate piece of hardware, so it’s important to contact Sony’s support if you think there might be a problem.

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