You don’t need to worry if you have encountered an error on your PS5 that says “Something Went Wrong” with the code error CE-107982-7. The PlayStation 5 is a popular gaming console that is accessed by millions of players who want the best gaming experience. This console has taken gaming to a whole new level with its cutting-edge performance that enhances the gaming experience. However, sometimes errors occur, which can be frustrating, especially when you’re trying to download games on your PlayStation 5.
If you’re facing such error codes on your PS5 while downloading new games, then you’re in the right place. In this guide, we will provide you with some of the best ways to attempt to fix the error on your device. We’ll also discuss the reasons why PS5 shows error CE-107982-7. So, without further ado, let’s get started.
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What Does CE-107982-7 Mean?
It is very common to experience such error codes on your PlayStation 5 console while playing or downloading video games. Many users encountered an error CE-107982-7 on their PlayStation 5 console, especially when trying to download games. This error indicates a problem with the downloading games on the console where players are unable to install the game they would like to play. However, this could be frustrating when you’re excited to play a new game but you suddenly encounter this issue.
Reasons Why PS5 Showing Error Code CE-107982-7?
The majority of players encountered the same error CE-107982-7 when trying to download the game on their PlayStation 5. It could be annoying especially when you want to download and try a new game on your console. However, there are several reasons why your PS5 showing error code CE-107982-7 including PSN (PlayStation Network) issue, and issues related to your console, and much more. Here are some of the primary reasons includes:
- PlayStation Network Service Outages: It is possible that the error CE-107982-7 occurs due to PlayStation network (PSN) service outages or maintenance work. This could happen especially when any popular game release which leads to traffic and overload the server.
- Corrupted Game Files: There’s a possibility that the error CE-107982-7 occurs due to a corrupted game files on your PlayStation 5. However, corrupted or incomplete games file can cause problems when downloading the games.
- Unstable Internet Connection: Sometimes, the PS5 doesn’t download the game you’d like to play on your console due to unstable internet connection. Internet data is crucial when downloading any games on the PS5.
- Insufficient Storage Space: If your console is having the insufficient storage space, it will prevent you from downloading games you’d like to install on your PlayStation 5.
- Outdated Software Version: If your console is having the oldest software version, then you may experience such errors especially while downloading the games on the PS5. Try checking for a firmware update on the console and update it to fix the problem.
How to Fix PS5 Showing Error CE-107982-7: Games Not Downloading
Many players reported an issue on various platforms, including Reddit, about the error CE-107982-7 while trying to download the new game on their PlayStation 5 console. It can be unpleasant when you’re excited to play newly released games on your console. But you can tackle the error by attempting any of the methods below. You can apply the mentioned solutions to fix the error code.
Fix 1: Restore Licences
The first and foremost solution is to restore licenses on your PlayStation 5 console to download and install the video games you’d like to play. Without the licences on the PS5, you are unable to play the games. It is crucial to restore licences if you’re having an error. Here’s how to do it.
- Navigate to Settings, usually located at the top of the screen. (Looks like a gear icon).
- In the Settings menu, click the “User and Accounts” option.
- Select “Other” from the left-hand side and click on “Restore Licences.”
Once you restore the licenses on your PS5, try downloading the games you would like to play and check if the error has been fixed. If the error appears after restoring licenses, follow the next solution.
Fix 2: Restart Your PlayStation 5
Restarting the PlayStation 5 is a powerful solution that will help you address the error you’re encountering. Sometimes, the PS5 doesn’t download the game or shows an error when trying to download the game. This could happen due to software issues and technical glitches. But you can easily solve the error by restarting your PlayStation 5.
Turn off your PlayStation 5 console and remove the cables connected to the outlet. Then, wait for a few minutes, plug the cable back into the power outlet, and turn on your PS5 to check if the issue has been resolved. If the issue persists, follow the next solution.
Fix 3: Check Your Internet Connection
When you are downloading games to play on your console, it is essential that your device has a stable internet connection. This is because certain applications or games require a stable internet data connection to run smoothly. So, make sure that you have a stable internet connection before downloading any game that you want to install on your console. If you are connected with an unstable internet connection, then you may experience errors and issues while downloading or playing the game.
If you are facing issues even after having a stable internet connection, you can try refreshing the connection data by restarting your router. To restart the router, simply remove the cable from the power outlet and wait for a few seconds. Then, plug the cable back into the power outlet and connect your PS5 to the network to check if the problem has been resolved. If the issue persists, you can try other solutions.
Fix 4: Delete and Re-Download File
Sometimes, the corrupted or incomplete file might be why you’re facing such errors on your PlayStation 5 console. It will prevent you from downloading games on the console. Make sure to delete the game file which is corrupted or incomplete and then re-download it with stable internet data. Once you download the game, launch it and check if the issue has been resolved.
Fix 5: Update System Software
Sony recommends that PlayStation 5 users keep their system software to the latest version as it reduces the bugs and errors including the CE-107982-7 error. Updating the PS5 system software to the latest version will help you to experience gaming faster. Here’s how to check for system software updates on PS5:
- Navigate to the Settings menu, which is located at the top of the screen.
- Select System Software on the left side.
- Here, click on System Software to check for the newest updates.
- Download and install the updates if it’s available on your PS5.
Fix 6: Free Up Storage Space
The PlayStation 5 console uses an SSD as its main internal storage device. However, the PS5 must have sufficient storage space in order to operate games or maximum performance. Therefore, if your PS5 internal storage is full, you should free up some storage space to avoid the issues or errors including the CE-107982-7 error.
Once you free up some storage space then you can download the games, you’d like to play on your PS5 console. Although, you can check for available storage space on your PS5 console by navigating to Settings > Storage. Under the storage section, you should click on Console Storage and then you’ll see the space which are available on your console.
Fix 7: Restore Default Settings
If you find the above solutions unhelpful to solve the error CE-107982-7 on your PS5, you should perform restore default settings to make the system and its settings to the default state. This means if you have made any changes on the settings, it will restore as default as previous. Here’s how you can restore default settings on your PS5:
- On the PS5 home screen, click on the Settings (gear-icon) at the top of the screen.
- In the Settings menu, select System > Reset Options.
- Under the Reset Options, select the Restore Default Settings.
- Select Restore button in the bottom to confirm the process and you’re done.
Once you restore default settings on your PS5, check if the error has been resolved by downloading the game you’d like to play on your console.
Fix 8: Contact Sony Support
If none of the above solutions works out to solve the CE-107982-7 error when trying to download a game, we suggest you contact Sony support for further assistance. They’ll probably suggest you with their best ways you can attempt to address the problem on the spot. By following their tricks and tips, you’ll get back to fix the error on your PS5. Enjoy the video game by downloading it on the console!
Conclusion
That’s it; this is how you can easily address and solve the CE-107982-7 error on your PlayStation 5 console. As this error could be frustrating when players are unable to download the game they would like to play on their console. Luckily, there are some troubleshooting strategies available you can attempt to solve the issue easily. By following the solutions carefully, you’ll get back to download the game on the PS5. In case the solutions don’t work, you should contact Sony support for further help. We hope that this guide was helpful to you. If you’ve any queries regarding this, do let us know in the comments section.