Fix: Assassin’s Creed Valhalla Helix Store Items Not Showing Up, Missing or Not Working

Ubisoft has done a great job by releasing Assassin’s Creed Valhalla in 2020 where your character can become a legendary Viking on a quest for glory by destroying enemies, improving settlements, building political power, etc. Meanwhile, it seems that some players are facing the Assassin’s Creed Valhalla Helix Store Items Not Showing Up, Missing, or Not Working issue which becomes frustrating a lot.

Now, if you’re also facing the same kind of issue then don’t worry. Here we’ve shared a couple of potential workarounds for you that should come in handy. According to multiple reports on the Ubisoft forum, several unfortunate players are claiming that Assassin’s Creed Valhalla add-ons not showing up properly in the inventory item list even after purchasing respectively which seems common these days.

Fix: Assassin’s Creed Valhalla Helix Store Items Not Showing Up, Missing or Not Working

Luckily, Ubisoft has officially acknowledged this specific issue regarding the Helix store items not working or items missing. The best part is that there are some troubleshooting methods mentioned below for you. So, without wasting any more time, let’s jump into it.

1. Reboot the Game

You should try rebooting the Assassin’s Creed Valhalla game on your respective device to ensure there is no issue with the temporary system glitch or cache data issue.

2. Check for Game Updates

Make sure to check for the game update by following the steps below to avoid potential bugs or glitches whatsoever. It’s recommended to do the same because an outdated game version can cause launching issues, in-game purchases issues, server connectivity issues, and more.

For Steam:

• Launch Steam on the PC > Click on LIBRARY.
• Right-click on Assassin’s Creed Valhalla from the left pane.
• Select Properties > Click on UPDATES from the left pane.
• Click on Always keep this game updated under the AUTOMATIC UPDATES section.
• Next, go back to LIBRARY > Click on Assassin’s Creed Valhalla.
• If the Update button is visible, make sure to click on it to install the latest update.
• Wait for the process to be completed > Once done, restart the PC.

For Epic Games Launcher:

• Open Epic Games Launcher > Go to Library.
• Click on the three dots icon next to Assassin’s Creed Valhalla.

• Click on Auto Update to turn on the toggle.
• If an update is available, the launcher will automatically install the update for you.
• Finally, restart the Epic Games Launcher to apply the changes.

3. Verify and Repair Game Files

You should also verify and repair the installed game files on the PC because corrupted or missing game files may cause some issues with the game launching as well as server connectivity. It’s better always to verify and repair the game files via the game launcher you’re using. To do so:

For Steam:

• Open the Steam client > Go to LIBRARY.
• Right-click on Assassin’s Creed Valhalla from the left pane.
• Select Properties > Go to LOCAL FILES.

• Now, click on Verify integrity of game files.
• Wait for the process to be completed.
• Once done, make sure to reboot the PC to apply changes.

For Epic Games Launcher:

If in case, you’re using the Epic Games Launcher then you can follow the steps below to fix the Assassin’s Creed Valhalla Reda Shop Empty or not showing items issue.

• Open Epic Games Launcher > Go to Library.

• Click on the three-dots icon next to Assassin’s Creed Valhalla.
• Select Verify and wait for the process to be completed.
• Once done, make sure to reboot the PC to apply changes.

4. Ensure Transaction History for Helix Credits

If you are unable to find your Helix Credits in-game, please check your transaction history to make sure that the purchase. According to your gaming storefront or the platform, you can follow the steps below to check the transaction history from your respective account.

For Epic Games:

• Go to the Epic Games Account section on the website.
• Click on the Transactions tab on the left side of the screen.
• Select the Assassin’s Creed Valhalla game that you want to view your proof of purchase.
• If the purchase has been completed, make sure to take a screenshot of the purchase history.
• Then attach the screenshot to the support ticket for getting a quick resolution.

You’ll require the date of purchase, name of the game, order ID, and your account name in the top right corner of the screen to submit details.

For Steam:

• Launch the Steam client > Select your Steam account name in the top right corner of the screen.
• Click on Account details from the drop-down.
• Click on View purchase history under the Store & Purchase History section.
• Now, you’ll see your complete transaction history.

For PlayStation 4:

• Enter the PS4’s main menu and go to Settings.
• Go to Account Management > Select Account Information.
• Select Wallet > Choose Transaction History.
• Choose a date range of the purchase > Go to Next.
• Highlight the Assassin’s Creed Valhalla game for which you want to see the proof of purchase for.
• Select Enter > Here you can take a screenshot of the purchase.

For PlayStation 5:

• Enter the PS5’s main menu and go to Settings.
• Go to Users and accounts > Choose the Account tab.
• Select Payments and subscriptions > Choose Transaction History.
• Choose a date range of the purchase > Go to Continue.
• Select the Assassin’s Creed Valhalla game that you want to see the proof of purchase.
• Your proof of purchase will now be displayed on the screen.

For Xbox:

• Open the Settings menu on your Xbox console.
• Go to the Account tab > Select Payment & billing.
• Next, select Order history > Choose a date range for your transactions.
• Select the transaction that you want to view.
• Your proof of purchase will now be displayed on the screen.

For Ubisoft Connect:

• Launch the Ubisoft Connect PC client.
• Choose your username in the top-right corner of the screen.
• Select My orders.
• To view purchases via the Ubisoft Store, make sure to visit the order history page on the Ubisoft Store website.

5. Wait for at least 24 hours

It’s highly recommended to wait for at least 24 hours after purchasing add-on items from the in-game Helix store and then check whether the Helix credits have been added to the inventory or not. If in case, Helix credits have not appeared in your game inventory even after 24 hours then you’ll need to get in touch with Ubisoft Support. To do so, you can follow the next method.

6. Contact Ubisoft Support

Last but not the least, you should contact Ubisoft Support by providing a screenshot of your transaction history and which storefront you purchased your Helix Credits from. It’s suggested to create a support ticket for the same to get faster resolution.

That’s it, guys. We assume this guide was useful to you. For additional queries, you can comment below.