For Steam:
- Open the Steam client > Go to LIBRARY.
- Right-click on Assassin’s Creed Valhalla from the left pane.
- Select Properties > Go to LOCAL FILES.
- Now, click on Verify integrity of game files.
- Wait for the process to be completed.
- Once done, make sure to reboot the PC to apply changes.
For Epic Games Launcher:
If in case, you’re using the Epic Games Launcher then you can follow the steps below to fix the Assassin’s Creed Valhalla Reda Shop Empty or not showing items issue.
- Open Epic Games Launcher > Go to Library.
- Click on the three-dots icon next to Assassin’s Creed Valhalla.
- Select Verify and wait for the process to be completed.
- Once done, make sure to reboot the PC to apply changes.
4. Ensure Transaction History for Helix Credits
If you are unable to find your Helix Credits in-game, please check your transaction history to make sure that the purchase. According to your gaming storefront or the platform, you can follow the steps below to check the transaction history from your respective account.
For Epic Games:
- Go to the Epic Games Account section on the website.
- Click on the Transactions tab on the left side of the screen.
- Select the Assassin’s Creed Valhalla game that you want to view your proof of purchase.
- If the purchase has been completed, make sure to take a screenshot of the purchase history.
- Then attach the screenshot to the support ticket for getting a quick resolution.
You’ll require the date of purchase, name of the game, order ID, and your account name in the top right corner of the screen to submit details.
For Steam:
- Launch the Steam client > Select your Steam account name in the top right corner of the screen.
- Click on Account details from the drop-down.
- Click on View purchase history under the Store & Purchase History section.
- Now, you’ll see your complete transaction history.
For PlayStation 4:
- Enter the PS4’s main menu and go to Settings.
- Go to Account Management > Select Account Information.
- Select Wallet > Choose Transaction History.
- Choose a date range of the purchase > Go to Next.
- Highlight the Assassin’s Creed Valhalla game for which you want to see the proof of purchase for.
- Select Enter > Here you can take a screenshot of the purchase.
For PlayStation 5:
- Enter the PS5’s main menu and go to Settings.
- Go to Users and accounts > Choose the Account tab.
- Select Payments and subscriptions > Choose Transaction History.
- Choose a date range of the purchase > Go to Continue.
- Select the Assassin’s Creed Valhalla game that you want to see the proof of purchase.
- Your proof of purchase will now be displayed on the screen.
For Xbox:
- Open the Settings menu on your Xbox console.
- Go to the Account tab > Select Payment & billing.
- Next, select Order history > Choose a date range for your transactions.
- Select the transaction that you want to view.
- Your proof of purchase will now be displayed on the screen.
For Ubisoft Connect:
5. Wait for at least 24 hours
It’s highly recommended to wait for at least 24 hours after purchasing add-on items from the in-game Helix store and then check whether the Helix credits have been added to the inventory or not. If in case, Helix credits have not appeared in your game inventory even after 24 hours then you’ll need to get in touch with Ubisoft Support. To do so, you can follow the next method.
Last but not the least, you should contact Ubisoft Support by providing a screenshot of your transaction history and which storefront you purchased your Helix Credits from. It’s suggested to create a support ticket for the same to get faster resolution.
That’s it, guys. We assume this guide was useful to you. For additional queries, you can comment below.
