Fix: Astro A10 headset Not Working on PS4, PS5, Xbox Series X/S

Recently many people have started reporting that their Astro A10 headset is not working properly with their gaming console. The issue seems to be common for both PlayStation as well as Xbox consoles. So in this article, we are going to give you some solutions for the Astro A10 headset Not Working on PS4, PS5, Xbox Series X/S issue.

In most cases, the issue might be due to the headset being faulty, Because there are no special drivers or software required for the Astro A10 headset as it is a simple plug-and-play device. However, there are a few other options we need to consider to fix this problem.

Fix Astro A10 headset Not Working on PS4, PS5, Xbox Series XS

Fix: Astro A10 headset Not Working on PS4, PS5, Xbox Series X/S

Astro A10 is fully compatible with all consoles including PS4, PS5 and Xbox. However, due to minor issues, you might face the headset not working issue. Before moving to the below troubleshooting methods, do check if you have not muted your headset accidentally. Astro A10 comes with dedicated volume control, and if you set it to a minimum, you will not be able to hear any sound at all.

Method 1: Restart Your Console

If your Astro A10 headset was working and all of a sudden it stopped, then you can try restarting your console.

  1. Close all open apps and games.
  2. Restart your console.
    For PS4/PS5: Press the PS button, select the Power icon, and select Reboot PS4.
    For Xbox: Press the Xbox button, select the Restart Xbox option and confirm it.

Now when the console powers up, check if you can connect the Astro A10 headset and it is working.y

Method 2: Check using a different cable

The Astro A10 headset comes with a 3.5mm headphone cable. Even though the cables are of good quality, there might be possibilities that the cable is damaged. This could cause the headphone to not work with your gaming consoles. In this case, you can try replacing the old cable using a new one. If the headset is still not working then we can move on to the next steps.

Alternatively, you can try using the cable with other devices to check if there is no issue with the old cables. you can try using it with your Mobile phone or use it to connect your phone to a different sound device. For instance, you can connect your phone to an Audio player.

Method 3: Check PS4/PS5 settings

There are options to use different sound device combinations for your PS5 console just like your Windows PC. So for the Astro A10 device to work, you have to select the appropriate device. So here is how you select it:

  1. Connect the 3.5mm headphone cable to your Astro A10 headphone.
  2. Connect the other end of the cable to your PS5 controller’s headphone jack located at the bottom of the controller.
  3. Navigate to the settings menu on the PS5 (Gear icon to the top left).
  4. Scroll down to the Sound option.
  5. Under Microphone, change the Input device to Controller Headset.
    Fix Astro A10 headset Not Working on PS4, PS5, Xbox Series XS
  6. Return to the previous menu and under Audio Output, select “Controller Headset”.
  7. Just below that, select Output to Headphones and set it to all audio.

Now, your Astro A10 should work without any issue. If you are still facing the issue, then move on to the next step.

Method 4: Check Xbox settings

Similar to PS5, there are some settings within Xbox to properly use any headphones or headsets. So follow these steps to use the Astro A10 as your audio device.

  1. Plugin the audio cable to your Xbox controller and your Astro A10 headsets.
  2. On your Xbox home screen, navigate to the settings.
  3. Under General, select Volume and audio output settings.
    Fix Astro A10 headset Not Working on PS4, PS5, Xbox Series XS
  4. Under Volume options, make sure the party chat output is set to Headset.
  5. Finally, under Headset audio, make sure you have selected “Windows Sonic for Headphones”.

That’s it. Now you should be able to use the Astro A10 headsets on your Xbox Series X/S consoles without any issues.

Method 6: Check if your Headset is working

If changing the settings did not resolve the issue for you, then you have to check whether the headphone is working fine. But for this, you have to check the headset by plugging it into a different device. For instance, your Mobile phone or your Windows PC.

  1. Connect your Astro A10 headset to your Mobile phone.
  2. Play some songs and make sure the speakers are working.
  3. Make a call to your friend and talk using the microphone on your headset and check if the microphone is working.

Method 7: Check Hardware Damage

If none of the above methods works for you, then your headphone may be having a hardware issue on your microphone component. In such case, you have to consider checking with the Astro technical support team to get the issue fixed or the unit replaced if it is still under warranty.


So as you can see, these were some solutions that you can try to get the Astro A10 headset not working on your Playstation 4/5. or Xbox series X/S. As you can see, all of the mentioned steps are quite easy to do.


  1. I have tried the suggested that are stated above. I am having a problem when I am not in a private chat with my friends. In open mic this does not work I can hear the speakers, but people cannot hear me reply PS5 playing call of duty

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