Common issues with Samsung Galaxy J3 and their fixes – – Wi-Fi, Bluetooth, Camera, SIM, and More

Samsung is always known to be a manufacturer who launches devices in multiple ranges. One of their models which came out last year with an affordable price tag is the Samsung Galaxy J3. As usual, there are many good things about this smartphone with some issues also. In this article, we will discuss various commonly reported issues with Samsung Galaxy J3 and their fixes. Please read through to find out more.

Common issues with Samsung Galaxy J3 and their fixes

Common issues with Samsung Galaxy J3 and their fixes

Listed down are various commonly reported issues with Samsung Galaxy J3 and their fixes

Wi-Fi issues

Wi-Fi issues have been common on most smartphones for many years. Crashes and poor signal are the most common problems related to Wi-Fi. listed here are the common Wi-Fi related issues with Samsung Galaxy J3 and their fixes:

Toggle off smart network switch

The steps to toggle off smart network switch on Samsung Galaxy J3 are:

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  1. Connect your device to a Wi-Fi connection
  2. Open settings
  3. Tap on connections
  4. Tap on Wi-Fi
  5. Tap on the menu icon which will be seen on the top right as three dots
  6. Tap on smart network switch
  7. Toggle it off

Reset network settings

The steps to reset network settings on Samsung Galaxy J3 are:

  1. Open settings
  2. Tap on backup & reset
  3. Tap on reset network settings
  4. Enter credentials when prompted

Forget and re-connect to the Wi-Fi network

The steps to forget and reconnect to a Wi-Fi network are:

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  1. Open settings
  2. Tap on connections
  3. Tap on Wi-Fi
  4. Find and tap on the network you are facing issues with
  5. Tap on forget
  6. Again connect by tapping on the network and entering the password

Wipe cache

The steps to wipe cache on Samsung Galaxy J3 are:

  1. Power off your device
  2. Press and hold home button, volume up button, and power button
  3. When the Samsung logo appears release power button, but keep holding home and volume up button
  4. Select wipe cache partition by using volume key to move and power key to select
  5. Confirm when prompted
  6. Wait for the process to complete and then restart your device

Problems with the screen of Samsung Galaxy J3

There are issues like lines on the screen, black screen, and flickering reported by many users. The screen related issues with Samsung Galaxy J3 and their fixes. But if it is a physically broken screen these steps can’t help you. In such a condition you should get technical support and get the screen replaced.

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Switch on the device in safe mode

Safe mode is a great troubleshooting option available on all smartphone. You can by this method find out if any third party apps are the reason behind the issues. The steps to switch on safe mode on Samsung Galaxy J3 are:

  1. Press and hold the power button until reboot into safe mode occurs
  2. Tap on the option to restart your device in safe mode
  3. Check if the problem still persists. If not you can confirm that it is a third party app which is causing the issue.

Wipe cache

The steps to wipe cache on Samsung Galaxy J3 are:

  1. Power off your device
  2. Press and hold home button, volume up button, and power button
  3. When the Samsung logo appears release power button, but keep holding home and volume up button
  4. Select wipe cache partition by using volume key to move and power key to select
  5. Confirm when prompted
  6. Wait for the process to complete and then restart your device

Hard reset your device

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A hard reset is an option which will clear all data and settings and take your device back to the default condition. This will solve most of the firmware issues associated with your device. The steps to do a hard reset on your Samsung Galaxy J3 are:

  1. Power off your device
  2. Press and hold home button, volume up button, and power button
  3. When the Samsung logo appears release power button, but keep holding home and volume up button
  4. Select wipe data/factory by using volume key to move and power key to select
  5. Confirm when prompted
  6. Restart your device and set up as a fresh device.

It is recommended to keep a backup of your data before doing the hard reset.

Remove and re-insert battery and restart your device

This can be a good solution when black screen problem occurs.

Overheating issues on Samsung Galaxy J3

After the reports of a phone blasted out after getting overheated people see overheating of a smartphone as something scary. There have been reports about Samsung Galaxy J3 getting overheated. The steps to solve this are listed below here.

Switch on the device in safe mode

Safe mode is a great troubleshooting option available on all smartphone. You can by this method find out if any third party apps are the reason behind the issues. The steps to switch on safe mode on Samsung Galaxy J3 are:

  1. Press and hold the power button until reboot into safe mode occurs
  2. Tap on the option to restart your device in safe mode
  3. Check if the problem still persists. If not you can confirm that it is a third party app which is causing the issue.

Hard reset your device

A hard reset is an option which will clear all data and settings and take your device back to the default condition. This will solve most of the firmware issues associated with your device. The steps to do a hard reset on your Samsung Galaxy J3 are:

  1. Power off your device
  2. Press and hold home button, volume up button, and power button
  3. When the Samsung logo appears release power button, but keep holding home and volume up button
  4. Select wipe data/factory by using volume key to move and power key to select
  5. Confirm when prompted
  6. Restart your device and set up as a fresh device.

It is recommended to keep a backup of your data before doing the hard reset.

Issues with SD card

Storage space is always an important thing on a smartphone and that is Samsung Galaxy J3 has a high external memory support. A lot of issues about SD cards have been come up from various Samsung Galaxy J3 users. The solutions for these issues are listed below.

Remove and re-insert SD card

This step can do a re-initialization of the SD card which can solve minor issues related to it. It is recommended that you do it after powering off your device.

Format SD card

Formatting SD card can also solve minor issues related to it. If you have important data on your SD card you can copy it to some place and do the formatting. Later you can copy them back to the SD card and use it.

Issues with battery life on Samsung Galaxy J3

Battery backup issue is the most common issues faced by a lot of users around the globe. You can do some steps to lower down the battery consumption issues on Samsung Galaxy J3. The battery-related issues with Samsung Galaxy J3 and their fixes are listed here.

Toggle off GPS

When enabled all times GPS can eat up a lot of battery life. The best option you have is to toggle it off when not in use. The steps to do this are:

  1. Open settings
  2. Tap on location
  3. Toggle location off

Close background apps

Too many apps running in the background can eat up a lot of battery life. You can close background apps which you don’t need to be running. You can do this by tapping on the recent app button and closing the apps by tapping the close icon.

Touch screen issues

Touch screen issues can occur due to both firmware problems and physical damage too. If its physical damage, you must replace the touchscreen. If it is a firmware issue the steps you can do are given below.

Wipe cache

The steps to wipe cache on Samsung Galaxy J3 are:

  1. Power off your device
  2. Press and hold home button, volume up button, and power button
  3. When the Samsung logo appears release power button, but keep holding home and volume up button
  4. Select wipe cache partition by using volume key to move and power key to select
  5. Confirm when prompted
  6. Wait for the process to complete and then restart your device

Hard reset your device

A hard reset is an option which will clear all data and settings and take your device back to the default condition. This will solve most of the firmware issues associated with your device. The steps to do the hard reset on your Samsung Galaxy J3 are:

  1. Power off your device
  2. Press and hold home button, volume up button, and power button
  3. When the Samsung logo appears release power button, but keep holding home and volume up button
  4. Select wipe data/factory by using volume key to move and power key to select
  5. Confirm when prompted
  6. Restart your device and set up as a fresh device.

It is recommended to keep a backup of your data before doing the hard reset.

Bluetooth issues

Bluetooth on smartphones is the easiest way to transfer files or even have a handsfree use of the device. Many Bluetooth related gadgets today rules the gadget world and is preferred by a majority of people. Issues with Bluetooth have been a commonly reported issue on most smartphones. Here are Bluetooth related common issues with Samsung Galaxy J3 and their fixes.

Toggle off and on

Switching off the Bluetooth and turning it back on is the most basic but a good fix for any kind of issue with it. In most cases, this basic step itself was reported to work perfectly.

Reboot the device

Rebooting the device can be an easy fix for many issues in a smartphone. In case of issues with Bluetooth, this can make a good difference too.

I hope this guide was useful in understanding common issues with Samsung Galaxy J3 and their fixes. If you have any queries or feedback, please leave a comment below.

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