Fix: Cyberpunk 2077 Sound Not Working/Audio Cutting Out on PS4/PS5, Xbox Series X and S

Cyberpunk 2077 is an action role-playing video game that was developed by CD Projekt Red and published by CD Projekt in 2020. It’s all set in an open-world Cyberpunk universe considered a Night City. The Steam Awards 2021 winner game is doing well and received positive reviews. However, some players seem to be facing the Cyberpunk 2077 Sound Not Working/Audio Cutting Out issue on PS4/PS5, Xbox Series X and Series S.

Well, it’s quite common these days to experience the sound not working or audio cutting out issues on video games, especially on gaming consoles like PlayStation and Xbox. The sound issue may arise due to audio output conflicts and damaged audio devices. Additionally, the audio settings issue may trigger the same on the consoles. It’s always recommended to follow this troubleshooting guide completely to try fixing it. Now, let’s check out.

Fix: Cyberpunk 2077 Sound Not Working/Audio Cutting Out on PS4/PS5, Xbox Series X and S

Reason Why Cyberpunk 2077 Sound Not Working or Audio Cutting Out on Gaming Console

If you’re facing issues with sound not working or audio cutting out in Cyberpunk 2077 on PS4, PS5, Xbox Series X, or Xbox Series S, several factors could be contributing to the problem. Here are common reasons for audio issues on these gaming consoles:

  1. Game Patch or Update: Lack of game patches or updates may contribute to sound problems.
  2. Console Software Update: Outdated console software may cause compatibility issues with the game.
  3. Corrupted Game Files: Corrupted game files on the console could affect the audio.
  4. Audio Output Settings: Incorrect audio output settings on the console may lead to sound issues.
  5. HDMI Cable Issues: Problems with the HDMI cable connecting the console to the TV or sound system may impact audio.
  6. Audio Receiver Configuration: Incorrect configuration of an external audio receiver may cause audio cutting out.
  7. Console Overheating: Overheating issues with the console may affect overall performance, including audio.
  8. External Storage Device: If the game is stored on an external storage device, issues with the device could impact audio.
  9. Headset or Speaker Malfunction: Malfunctioning headsets or speakers could lead to sound problems.
  10. Game-Specific Issues: Some games may have specific audio issues that need to be addressed by the game developers.
  11. Console Hardware Issues: Hardware issues with the console, such as faulty audio components, may impact sound.

Identifying the specific reason for the audio issues can help in finding appropriate solutions. If problems persist, checking for updates, verifying audio settings, and consulting the game’s support resources or console manufacturer support may be necessary.

Fix: Cyberpunk 2077 Sound Not Working/Audio Cutting Out on PS4/PS5, Xbox Series X and S

You should check out all the methods one by one until the problem gets fixed for you. We’ve provided separate steps for both PlayStation and Xbox consoles.

1. Check For Games Updates

You can try checking the affected game whether it’s updated to the latest version or not. An outdated game version can eventually trigger multiple issues with the performance. To do so:

For PlayStation:

  • From the home menu, open the game Library > Choose the Cyberpunk 2077 game.
  • Press the Options button > Select Check for Update.
  • If there is an update available, make sure to install the update.

For Xbox:

  • Head over to the My Games and Apps section > Go to Manage.
  • Select Updates and install the latest version of the Cyberpunk 2077 game.

2. Check For System Updates

Ensure your system software on the console is running the latest version. If it’s not then try following the steps below.

For PlayStation OTA:

  • Go to the Settings menu on the PlayStation console.
  • Select System > System Software > System Software Update and Settings.
  • Make sure to check for available updates and follow the on-screen instructions to complete the update process.
  • Once done, reboot the system to apply changes.

PlayStation Manual Update:

  • Using a PC or Mac, create a folder named “PS4” or “PS5” on a USB drive formatted as FAT32. Inside that folder, create another folder named “UPDATE”.
  • Download the update file from the official PlayStation website and save it in the “UPDATE” folder.
  • Save the file as “PS4 UPDATE.PUP” or “PS5UPDATE.PUP”.
  • Plug the USB drive containing the file into your PS4/PS5 console.
  • Start the PS4/PS5 console in Safe Mode: press and hold the power button, releasing after the second beep.
  • Select Safe Mode option > Update System Software.
  • Select Update from USB Storage Device > OK.

For Xbox:

  • Press the Home button on the Xbox console to open the Dashboard menu.
  • Now, select Settings from the bottom of the menu > Select All Settings.
  • Choose to System > Select Updates.
  • Select Update Console (if available) > Follow the on-screen prompts to complete the update process.
  • Once done, make sure to restart the console to apply changes.

3. Try Playing the Game Again

Play the game from the beginning, without an existing game save, to check if the game saves is corrupted. Sometimes rebooting the game might gonna resolve game crashing or launching issues completely. So, just power off the console > Unplug the power adapter from the console and power source > Wait for at least a couple of minutes then you can reconnect the power adapter again > Turn on the console and try playing the game again.

4. Reconnect HDMI Cable

You may have sound issues on Cyberpunk 2077 because your HDMI cable connection isn’t working properly with the TV. Make sure to reconnect your HDMI cable and see if the problem has been fixed or not. To do so:

  • Simply disconnect your HDMI cable from your TV.
  • Make sure to connect your HDMI cable back to your TV.

You should also check out whether there is no physical damage that happened to the HDMI cable. If so, you can check for another cable.

5. Re-Login Your Account

According to some reports, signing out and signing into the PlayStation profile account might gonna fix the issue completely.

For PS4:

  • On your PlayStation 4 go to the Settings and access the Account Management tab.
  • Next, highlight the Sign Out option using your controller.
  • Finally, press the O or X button on your controller to confirm your action.

For PS5:

  • First, go to the Settings of your PS5.
  • After that, click on User Accounts and select the Other option.
  • Lastly, click the Sign Out button.
  • Once done, wait for at least 2 minutes before signing back into your Playstation Network account. Join another voice chat afterward to check if the problem is solved.

For Xbox:

  • Press the Xbox button to open the guide menu > Select Profile & system.
  • Now, select Sign out > Your profile has been saved and will be accessible the next time you sign in to this console.
  • So, press the Xbox button to open the guide menu again > Go to Profile & system.
  • Select Add or switch > Choose to Add new > Follow the on-screen instructions to enter the sign-in info for your account.


6. Check If the Microphone is Off

The chances are also high that somehow the microphone on the console is turned off and you’re not getting the audio. Make sure to turn on the microphone manually and then check for the issue again. If it’s already turned on, then try turning it off and on again.

7. Check the Microphone Volume

It’s also recommended to check the microphone volume level on the console if it’s muted or set to low. If the volume is muted, you won’t get any audio and if the volume is set to low, you won’t get the proper sound too. Make sure to check the volume level and adjust it accordingly.

8. Use Another Microphone/Audio Device

Try using a different microphone on your console to cross-check the issue if it’s still bothering you or not. If in case, another microphone or audio device is working fine that means the previous one has some issue. You can also try checking the audio port properly because it may get damaged or has some dirt/dust.

9. Check for Physical Damage

Last but not the least, the chances are quite possible that there is physical damage occurred in the console’s audio port or that the audio device itself has some issues. If you’re using a wired audio device or microphone then make sure to check whether the wire is torn or not.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

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