The Fitbit Luxe is a popular fitness tracker that helps users track their health and fitness goals. The stylish design features a slim, elegant body of stainless steel, a curved display, and a chic, interchangeable strap. The device tracks your activity and sleep, monitors your heart rate, and provides customized guidance for achieving your fitness goals. The Fitbit Luxe is the perfect choice for those looking to stay active and motivated in style. Unfortunately, sometimes the device can experience syncing issues, leading to an accurate or complete record of your activities.
In this guide, we will discuss how to troubleshoot and fix the syncing issue with the Fitbit Luxe. We will look at how to check if Fitbit is connected to the app, way to restart the device, how to check the Bluetooth connection, and how to check the app and device settings. Following these steps, you can quickly and easily fix the syncing issue with your Fitbit Luxe.
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What Causes Fitbit Luxe Not Syncing?
If your Fitbit Luxe isn’t syncing, it could be due to many factors. It could be a hardware issue, such as the Fitbit Luxe not being correctly connected to the charger, or a software issue, such as the Fitbit app not being up-to-date. Other possible causes include your device being too far away from your phone or your device experiencing a power outage.
Fix Fitbit Luxe Not Syncing Issue
Trackers and other smartwatches are designed to be worn all day and night. However, they must regularly sync with the Fitbit app to consume the data. If your watch isn’t syncing with the Fitbit app, you can’t use it to see the progress or log any data. If you’re frustrated, “Why is my Fitbit not syncing,” take a look at some of the fixes and resolve them with the help of those solutions.
Check Your Bluetooth Connection
You first need to check the Bluetooth connection between the phone and the Fitbit Watch. To sync the Fitbit watch with the phone, and you need to turn on the Bluetooth on your smartphone.
If you are experiencing issues with your Fitbit Luxe not syncing, ensure that your Fitbit Luxe is within range of your device and correctly paired. You can check this by going to the Bluetooth settings on your device and ensuring that the Fitbit Luxe is listed as a connected device. If the Fitbit Luxe is not showing up in your Bluetooth settings, try removing it and reconnecting it with your watch.
Restart Your Fitbit Device
If you have checked the Bluetooth connection between the phone and the Fitbit watch and still the watch is not synced, then you try to restart the Fitbit watch. Restarting any electronic device helps resolve any issues and bugs without doing anything.
One potential solution to fix the Fitbit Luxe device not syncing is to try restarting the device. To do this, you can follow these steps:
- Press and hold the button on the side of the Fitbit Luxe for about five seconds until the device vibrates and the screen turns off.
- Release the button and wait for the device to restart.
- Once the device has restarted, try syncing it again to see if it is resolved.
Force Close the Fitbit App
Another way to resolve the issue is to force-stop the app on Android and iPhone devices. To fix a Fitbit Luxe that is not syncing on an Android phone, you can try force closing the Fitbit app by following these steps:
- Go to your phone’s Settings.
- Here navigate and tap on Apps or Application Manager.
- Find the Fitbit app and select it.
- Tap on the Force Stop option to close the app.
To force close the Fitbit app on an iPhone, follow these steps:
- Double-click the Home button to show your recently used apps.
- Swipe right or left to find the app that you want to close.
- Swipe up on the app’s preview to close it.
After force-closing the app, try opening it again and see if the syncing issue has been resolved. If not, you can try other troubleshooting steps to fix the syncing issue on your watch.
Update Your Fitbit App
If you are addressing a problem with your Fitbit Luxe not syncing with your Android or iPhone device, one potential solution is to update the Fitbit app. Updating the app to the latest version fixes the bugs and glitches on the app, and it solves any minor issues on your device. To update the Fitbit app on an Android device, follow these steps:
- Go to the Google Play Store on your Android device.
- Search “Fitbit” in the search bar.
- Select the app and then choose the “Update.” option.
- Now your update will start and wait until it is completely installed.
To update the Fitbit app on an iPhone, follow these steps:
- Open the App Store on your iPhone device.
- Search “Fitbit” in the search bar.
- Select the app and then choose the “Update” option.
- Now your update will start and wait until it is completely installed.
Uninstall and Reinstall the Fitbit App
The other way to fix the issue is to uninstall and reinstall the Fitbit app. Trying this, uninstalling, and reinstalling the app is the chance to fix the issue if there is no hardware issue. However, users can fix their issues by simply uninstalling and reinstalling the app, and most users solve their issues with these fixes.
To uninstall and reinstall the Fitbit app on Android, go to the Settings app and select “Apps & notifications.” Find the Fitbit app in the list and select it. Then, select “Uninstall” and confirm the action. After the app is completely uninstalled, open the Google Play Store and search for “Fitbit.” Select the official Fitbit app and “Install” to proceed.
To uninstall and reinstall the Fitbit app on an iPhone, press and hold the Fitbit app icon until it starts shaking. Tap the “X” icon on the app to delete it. Then, go to the App Store and search for “Fitbit.” Select the official Fitbit app and “Get” to download and install the app on your phone. After the app is installed, please open it and set it up again. This should fix the syncing issue with your Fitbit Luxe.
Unpair and Re-pair Your Fitbit Watch
If you are addressing an issue with your Fitbit Luxe not syncing, a possible solution is to unpair and re-pair your Fitbit watch. To do this, you will need to follow these steps:
- On your Android or iPhone device, go to the Bluetooth settings and remove the Fitbit Luxe from the list of paired devices.
- On your Fitbit Luxe, go to the settings menu and find the option to “forget this device.”
- Once both the phone and the Fitbit Luxe have forgotten each other, please turn off the Bluetooth on your phone and turn it back on again.
- Open the Fitbit watch app on your phone and follow the prompts to set up your Fitbit Luxe as a new device.
By following these methods, you should be able to re-pair your Fitbit Luxe and resolve the syncing issue. If the issue persists, it may be worth trying a different phone or consulting the Fitbit support team for further assistance.
Factory Reset Your Fitbit Watch
If you have tried all the above troubleshooting steps and still the issue persists, the last way is to factory reset your Fitbit Luxe watch. A factory reset should erase all data and settings on your watch and restore it to its original state. However, some models have different settings to factory reset the watch, but usually, it’s found in the watch’s settings.
To factory reset your Fitbit watch, ensure it is charged and nearby. Then, go to the settings menu on your watch and find the option to “reset the device.” Follow the prompts to complete the factory reset.
After completing the factory reset, try syncing your watch with the Fitbit app to see if the syncing issue has been resolved. If the problem persists, you may need to troubleshoot further or contact Fitbit customer support for additional assistance.
Frequently Asked Questions
How do I know if my Fitbit Luxe is not syncing?
Not seeing any data or updates on your Fitbit app may indicate that your Fitbit Luxe is not syncing. Additionally, if you do not see notifications or reminders on your device, this may indicate a syncing issue.
What should do if I am unable to connect my Fitbit Luxe?
If you cannot connect your Fitbit Luxe, try restarting your device, updating the app, and/or checking for a firmware update. Additionally, ensure your device is in range of your phone and your Bluetooth settings are turned on.
How can I restart my Fitbit Luxe?
To restart your Fitbit Luxe, press and hold the button on the left side of the device for 8 seconds until you see the Fitbit logo on the screen. Release the button and allow the device to restart.
Final Words
Fitbit Luxe is a popular fitness tracker that helps users track their health and fitness goals. The Fitbit Luxe not syncing issue was caused by various purposes, such as hardware or software issues. However, we have mentioned some possible methods to solve the issue on your Fitbit Luxe watch. If you have tried all the solutions and are still facing the issue, then connect with Fitbit customer support for further assistance.