Fix your Samsung Galaxy Note 8 with error message “Unfortunately, Phone has stopped”

Samsung is one of the premier manufacturers that have always paid special attention to load their smartphones with innovation. However, it has been seen that some of their premium smartphones are still facing some issues. Today we are going to discuss the Galaxy Note 8 and one of the problems it is facing as reported by so many users. Note 8 is the latest invention in the Note series and although Samsung has put a lot of attention of their engineers in it, a lot of devices are facing a serious issue and i.e. they show an error message “Unfortunately, Phone has stopped”. This post let you know how to fix your Samsung Galaxy Note 8 with error message “Unfortunately, Phone has stopped

The message has been reported to appear frequently on a lot of Note 8 devices and users have often reported that it happens most of the time while operating the web services. Well, there is no exact cause that is known for this as of now, we introduce you with some of the best available solutions to neglect it till date. If you think it’s one of the very serious problems and often worry, you would be glad to know that there are 90 % chances that you can fix your Samsung Galaxy Note 8 with error message “Unfortunately, Phone has stopped” through this guide. Thus, you need not worry.

Fix your Samsung Galaxy Note 8 with error message “Unfortunately, Phone has stopped”

Even some of the experts tried to find the root cause of this solution but they also suggested the solutions we are going to discuss for avoiding this problem. Although everything mentioned in this post can easily be trusted and followed, a few things are there which you need to keep in your mind. You need to follow exactly what that would be instructed to you rather than doing something else. This can bring additional problems otherwise and can make your Samsung Galaxy Note 8 useless.

Everything that we have mentioned in this post to avoid this message has been collected from trusted sources and many people have already avoided the error message “Unfortunately, the phone has stopped” through it. Before you proceed, check whether your device is having another problem or not. It must not have any other hardware and software problem and this is exactly what you need to make sure before you follow this guide. Maybe things can go totally wrong in such a case and we cannot be held responsible for it.

Before doing anything else, begin with uninstalling all the apps that you have added in your Samsung Galaxy Note 8 from other sources that Play Store. You must turn off third-party app installed on your device. The fact is this often brings a lot of malware and other untrusted files in the smartphone that can be the reason of this problem. In case it’s already off, you must make sure that you have the latest version of Android installed on your device. Check if there is an update available if so, download and install it. If that doesn’t work, follow this guide.


Step 1. Clear app cache and data

Clearing cache or data from an app on Galaxy Note 8 can fix some software problems. If you clear data, any data stored in that app is lost, such as settings, login information, and saved games. If you don’t want to clear the data, try just clearing cache first. If you still experience problems, then clear data too.

To clear the cache and data for an app on Galaxy Note 8, follow these steps:

  1. From any Home screen, tap the Menu key.
  2. Tap System settings.
  3. Tap Manage apps.
  4. If necessary, touch the screen and slide left to view the ‘ALL’ screen.
  5. Navigate to and select the application you want to clear.
  6. Tap Clear data.
  7. Tap Clear cache.

If the problem has solved then you don’t have to follow the below steps.

Step 2. Run your phone in safe mode

There might be a chance that your phone will get into problems even though if it is an out of the box product. It might be due to Corrupt files, hardware or software issues. In such cases, you can boot into the safe mood to see if the problem still persist. In safe mode, your Galaxy Note 8 will turn on by disabling all the third-party apps and thereby you can easily uninstall apps that may be causing a conflict or software problem on Galaxy Note 8.

Steps to Restart your Samsung Galaxy Note 8 in Safe mode

Turn on and use safe mode

Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily uninstall apps that may be causing a conflict or software problem.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.

I hope this helped you to reboot your Samsung Galaxy Note 8 in Safe mode. Well, Comment or send us an email for any kinda queries or doubts.

Step 3: Reboot your phone in Recovery mode and wipe cache partition on Galaxy Note 8

There are certain small as well as crucial problems that one can solve by the wiping cache partition via the recovery mode. Actually, this process is advised to all android users especially if the firmware was updated. In this guide, we will guide you to Wipe the Cache Partition Galaxy Note 8 via Recovery mode.


The goal of doing this is to be certain that all files and information are fresh and might flawlessly and easily run in the computer system. Additionally, through this process, the components inside your device will be powered up, therefore, if this only a firmware issue your phone will surely boot up.

Reasons to Wipe the Cache Partition Galaxy Note 8:


There are several reasons you will need to wipe the cache partition in your Galaxy Note 8.

  • Rebooting Problem on Galaxy Note 8
  • Your phone is dead, and you are not able to reboot to recovery.
  • Phone charging Icon does not show up while charging.
  • In case if your Galaxy Note 8 reboots automatically.
  • Lags in certain things.
  • Galaxy Note 8 Hang problem can be solved by this method.

Steps to wipe the cache partition Galaxy Note 8:

  • Switch off your Samsung Galaxy Note 8.
  • Press and then hold the House and Volume UP keys, then press and hold the Power key.
  • Whenever the Samsung Galaxy Note 8 shows on display, release the Power key but continue holding the House and Volume keys up.
  • As soon as the Android logo reveals, you might release both keys and leave the phone be around for approximately 30 to 60 minutes.
  • Using the Volume Down key, navigate through the options and then highlight ‘wipe cache partition.’
  • Once highlighted, you might press the Power key to choose it.
  • Next, highlight the option ‘Yes’ using the Volume Down key and press the Power button to choose this option.
  • You have to wait until your phone is finished doing the Master Reset process. Once done, highlight ‘reboot system’ and press the Power key.
  • The phone will now reboot more than normal.

But once you wipe the cache partition Galaxy Note 8 and the phone still shows error message “Unfortunately, Phone has stopped”, then try the below last method which may fix your problem. In case if not, then you need to contact the service center to fix this problem as it might be a hardware issue.

Step 4. Backup your files and data and then reset your Galaxy Note 8

If none of the above methods fix your Samsung Galaxy Note 8 with error message “Unfortunately, Phone has stopped”, then follow this data backup to reset your phone. This method will erase all your data. So take a complete backup by following this method.

  1. Backup all data on the internal memory to your PC/Laptop.
  2. Turn off your Galaxy Note 8.
  3. Now Press and hold both Volume Up and Volume Down keys simultaneously.
  4. You can now press the Power key only until the phone vibrates once, then release only the Power key.
  5. Continue to hold the Volume up and Volume Down keys until you see the System Recovery screen appears.
  6. You can now navigate using Volume UP and Down button
  7. Now Press the Volume Down key to highlight wipe data/factory reset.
  8. Press the Power key to select.
  9. Press the Volume Down key to highlight Yes – Delete all user data.
  10. Press the Power key to select.
  11. Press the Power key to reboot.

That’s it! Now your device will reboot and clean up your device. Once it has formatted your data and software, your phone OS will look like a complete OUT OF THE BOX experience. This troubleshooting step will fix the Samsung Galaxy Note 8 with error message “Unfortunately, Phone has stopped”.

Step 5. Flash The stock Firmware on Galaxy Note 8:

If none of the above works, then you can simply flash the latest firmware on Galaxy Note 8. Most of this problem may also come due to firmware update issue. So try changing to either new build or downgrade to the old firmware. Here is the list of stock firmware. You can flash the firmware using ODIN software by following the below step.

We don’t recommend to flash the firmware if you dunno what you are doing. Flashing firmware is really simple. All you need is to make sure you have the original Galaxy Note 8 firmware and also read the steps 2-3 times.

After following all the steps above, if it still shows the error message “Unfortunately, Phone has stopped” on Galaxy Note 8 then, there is a big chance that a hardware problem triggered it. In this instance, you do not have a choice except to bring your phone to the closest store so that the technician can assess it. And since, this is not covered by warranty. Therefore, you will be the one to cover and purchase the components required for your Galaxy Note 8.

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