Fix: Garmin Venu Sq Not Turning On or Responding to Touch

The Garmin Venu Sq is a smartwatch designed for fitness enthusiasts and everyday users. It features a sleek, lightweight design and a variety of health and fitness tracking capabilities, including GPS, a pulse oximeter, and more than 20 preloaded sports apps. The watch also offers a variety of smart features, such as notification alerts, music storage and controls, and the ability to make payments directly from the watch. With its long battery life and water-resistant design, the Venu Sq is suitable for use during workouts and everyday life.

You’re not alone if you’re having trouble turning on your Garmin Venu Sq or getting it to respond to touch. These can be frustrating, especially if you rely on your smartwatch for tracking your fitness or daily activities. However, you can try a few simple steps to get your Garmin Venu Sq working again. In this article, we’ll go over some possible causes of the issue and provide some troubleshooting tips to help you fix your Garmin Venu Sq.

Fix: Garmin Venu Sq Not Turning On or Responding to Touch

What Causes Garmin Venu Sq Not Turning On?

There could be a few different reasons your Garmin Venu Sq is not turning on. Here are a few possible causes:

  • The battery may be drained.
  • There may be an issue with the charging port or the charger itself.
  • The device may have a hardware issue, such as a damaged charging port or a malfunctioning power button.
  • The device may be in a power-saving mode. Some Garmin devices will turn off automatically after inactivity to save battery life.

Fix Garmin Venu Sq Not Turning on or Responding to Touch

If you are facing Garmin Venu Sq not turning on or responding to touch, you can resolve the issue by trying the following methods. However, most users faced the issue and reported on several platforms or websites to fix the problem.

Charge Your Watch for Enough Time

Before attempting to fix a Garmin Venu Sq watch that is not turning on or responding to touch, it is important to ensure the watch is charged. Plug the charging cable into a power source and connect it to the watch. Leave the watch charging for at least two hours, ensuring the charging cable does not become disconnected during this time. After charging the watch long enough, try turning it on again and see if it responds to touch. If it does not, then further troubleshooting may be needed.

Try to Charge with Different Power Outlets

The other main cause is the issue with the current power outlet. Sometimes it’s damaged or not working properly, which was the main reason. If your Garmin Venu Sq isn’t turning on or responding to touch, it could mean that the device is not charging properly. To fix this issue, try using a different power outlet to charge your Venu Sq.

Make sure the outlet you are using is working and that you are using the proper charging cable. Once the device is connected to the new power outlet, wait a few minutes and then try turning the device on. If the issue persists, try other troubleshooting steps to fix the issue.

Replace Your Garmin Venu Watch Battery

If you have tried the above solutions, then the next thing you can try is to replace the Garmin Venu Watch battery. Sometimes the battery may be damaged due to some cause, and there is no more. Try to Identify whether the battery is working or not. If the battery is damaged, try to replace the battery with a new one.

To replace the watch battery, you will need to purchase a replacement battery that is compatible with your Garmin Venu watch. Once you have the new battery, you will need to remove the back of the watch and locate the battery. Carefully remove the old battery from the watch and replace it with the new one, making sure to observe proper handling precautions.

Finally, reassemble the watch and test it to ensure it functions properly. If the problem persists after replacing the battery, it may be due to a different issue, and you may need to seek further assistance.

Perform a Soft Reset

Performing a soft reset will help you to resolve the issue. If you are facing Garmin Venu Sq not turning on or responding to touch issues, then you try to do a soft reset. To perform a soft reset on the Garmin Venu Sq, follow these steps:

  • Press and hold the power button for 10 seconds.
  • Release the power button.
  • The device will restart automatically.

These should fix any issues with your device not turning on or responding to touch. If the issue persists after a soft reset, you may need to try a more comprehensive troubleshooting method or seek assistance from Garmin customer support.

Update Your Watch Software

If the device is still not responding, try to update your watch software with the help of a laptop or computer. You can use a USB cord to connect the device to a computer. Once connected, you can use Garmin Express to update the software. It may help resolve any software issues that may be causing the issue.

Contact Support Team

If you have tried all the above solutions and are still facing the issue, you should contact the support team for assistance. There may be a problem with the device itself or with the software, and the support team will be able to help you troubleshoot and resolve the issue.

To contact the support team, you can visit the Garmin website and find the “Contact Us” page, where you can select the appropriate product and issue and receive instructions on how to get in touch with the support team. Alternatively, you may be able to find the contact information for the support team in the manual that came with your device.

Frequently Asked Questions

What should I do if my Garmin Venu Sq is not turning on?

First, try charging the device for at least 20 minutes to see if that resolves the issue. If the device still does not turn on, try the following steps:

  • Press and hold the power button for at least 15 seconds to perform a hard reset.
  • If the device is still not responding, try connecting it to a computer using the USB cable. If the computer recognizes the device, try restarting it.
  • If the device is still not turning on, it may be a hardware issue. In this case, you should contact Garmin customer support for further assistance.

What should I do if my Garmin Venu Sq is not responding to touch?

If your device is not responding to touch, try the following steps:

  • Clean the device’s screen with a soft, dry cloth to remove any dirt or debris that may interfere with the touch sensitivity.
  • Restart the device by pressing and holding the power button for at least 15 seconds.

How do I perform a hard reset on my Garmin Venu Sq?

To perform a hard reset on your Garmin Venu Sq, press and hold the power button for at least 15 seconds. These will restart the device and may resolve any issues you are experiencing.

Can I fix a hardware issue with my Garmin Venu Sq myself?

It is generally not recommended to try and fix hardware issues with electronic devices yourself, as it can be difficult to determine the root cause of the issue and attempting to fix it yourself could potentially cause further damage. If you are experiencing a hardware issue with your Garmin Venu Sq, it is best to contact Garmin customer support for assistance.


Garmin Venu Sq is not turning on or responding to touch caused by a hardware issue or a faulty battery, which would require professional repair. It could also be a software issue, such as an outdated operating system, which can be fixed by downloading the latest firmware. Fortunately, there are some fixes mentioned in the above guide. You can resolve the issue by following those methods. If none of these solutions solve the issue, you should contact Garmin customer service for further assistance.


  1. Hi there ,

    My Venu watch didnt turn on eventhough ive tried few times on the method to turn it on. How could I possibly have it checked by technical support from Garmin team?

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