Jabra Evolve series are quite popular models when it comes to wireless Bluetooth headsets in terms of great sound quality and comfort for calling & listening to music under the budget segment. However, it seems that multiple users are experiencing issues with the Bluetooth connectivity with their Jabra Evolve 2 headsets apart from Sound/Audio Distortion, Muffled, or Cutting out on their mobile devices.
According to multiple reports on Reddit, users are getting affected by the audio cutting issue in/out even while the mobile phone moves slightly in the pocket. It’s also very painful and irritating to the affected users because they didn’t expect such kind of experience from such a well-known brand. Even though no other devices are interfering with the connectivity and users have updated the firmware, the issue still persists.
Fix: Jabra Evolve 2 Sound/Audio Distortion, Muffled, or Cutting out
Here we’ve mentioned a couple of possible workarounds that should help you if there is an issue with the low sound or audio muffled or the sound only works in one headset for some unexpected reasons. So, without wasting any more time, let’s jump into the guide below.
1. Try reloading the firmware on Jabra Evolve 2
First of all, you should try reloading the firmware on your Jabra Evolve 2 even though your firmware is up-to-date. To do so:
- Open the Jabra Sound+ app, go to the Headset tab > Tap on the Settings icon.
- Select Personalize your headset > Tap on Voice guidance language.
- Select the current language of the headsets > Follow the on-screen instructions to complete the download and installation.
- Once you put the headsets back into the charging case, make sure to leave them for around 5 minutes more after the LED on the outside of the case stopped flashing purple. It’ll ensure that the update is fully completed.