The GoPro Quik app is a video editing application that picks your best shots, syncs them with music, adds cinematic transactions, and creates a video for you. These videos are uploaded to the cloud, where you can access and share them with anyone you want. It is a no-nonsense application that GoPro users who do not have video editing skills can use.
But many GoPro users have reported having trouble using this application on their Android or iOS device. The Quick app on their phones is not connecting to their GoPro, making it useless for the subscribed users. If you are one of these troubled users, this article will help you out. Here, we have listed all the solutions you can try to fix this problem. So without any further ado, let’s get into it.
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How to fix GoPro Hero Not Connecting to Quik app on Android and iOS?
Firstly, we will look into the solutions for Android users. And then, we will list out the solutions for iOS users as well.
For Android users:
Pairing the GoPro to the GoPro Quik:
Before we get to the solutions, let’s first see how one can pair the device to the app. This will ensure that you follow the correct pairing process steps.
- Put your GoPro camera in pairing mode.
- Turn on WiFi or Wireless connections(depending on your model).
- Now open up the GoPro Quik app on your smartphone.
- Tap on the camera icon.
- Your Bluetooth on the phone will initiate the connection. You need to follow the on-screen instructions after that to complete the pairing process.
If it is not connecting, try the first solution.
Enable location services:
GoPro Quick requires the location services to be enabled on the phone for the GoPro to connect to the smartphone. It won’t be able to scan for any nearby camera if the location services are turned off.
- Open up Settings on your phone.
- Navigate to Location.
- Turn on the toggle for location services.
Enabling the location services will allow your device to perform WiFi scanning which is necessary to detect the GoPro device nearby.
If enabling the location services did not help you, try the next solution.
Reset your device:
As simple as it may sound, sometimes a simple restart is enough to fix any issues related to Android. So even for your GoPro Quik app, give this a try.
- Press the power button till you see the restart option. Some devices might require pressing and holding the volume up + power button for this menu to appear.
- Once you see the restart button, tap on it to restart your device.
After the restart, if you can still not connect your GoPro to the application, try the next solution.
Reset GoPro Quik:
- Open the GoPro Quik application.
- Tap on the camera chooser option; from there, delete the GoPro that is already paired, and you are having trouble connecting to.
- Now open the Settings menu on your phone.
- Navigate to Apps.
- Find the GoPro Quik in the list of applications that show up.
- Tap on Storage and then tap on Clear cache.
- Now close the application and the settings menu entirely and then reopen it.
If it is still not connecting, try the next solution.
Reset the GoPro:
Firstly, you need to turn off the WiFi on your GoPro. After a few minutes, turn it on again. If this does not work, you must try the power cycle process. For this, turn on your GoPro and keep using it until its battery drains out completely. After that, put it to charge again and do not use it until it is fully charged.
After the charging is complete, turn it on and try connecting it to the application. If it is still not connecting, try the next solution.
Re-inset the battery:
You can remove the battery from the GoPro device entirely and re-insert it after a few minutes. This will hard reset your GoPro.
Now, try connecting it to the application. If it is still not connecting, try the next solution.
Repair the GoPro to the GoPro Quik:
The connection between the application and the GoPro device can sometimes become out of sync. This will mean you won’t be able to connect to any previously paired camera. So to fix this, follow the steps mentioned below.
- Open up the GoPro Quik application on your smartphone.
- Tap on the camera icon in the app’s bottom right corner.
- Tap on the User-added image in the top right corner. That will take you to a camera menu.
- From the camera menu, remove your camera that was previously connected.
This will remove the camera from your application. Now you need to remove the camera from your list of Bluetooth devices.
- Open up Settings on your phone and navigate to Bluetooth.
- Tap on the gear icon next to your GoPro to get into the Bluetooth settings for the paired device.
- Select the option Forget to delete the paired connection.
You must also delete your GoPro from the list of known WiFi networks if it is in the WiFi menu.
- Open Settings on your phone and navigate to WiFi.
- Find the list of known WiFi networks. Here, tap on the gear icon next to your GoPro network. If there is no gear icon, tap and hold the GoPro’s network, and a list of options will appear.
- Here, choose the option Forget.
So this is how you can remove the paired connection between your GoPro and the GoPro Quik application. Now you need to pair them again. For this, follow the steps mentioned below.
- Put your GoPro camera in pairing mode.
- Turn on WiFi or Wireless connections(depending on your model).
- Now open up the GoPro Quik app on your smartphone.
- Tap on the camera icon.
- Your Bluetooth on the phone will initiate the connection. You need to follow the on-screen instructions after that to complete the pairing process.
If it is still not connecting, try the first solution.
Connectivity issues due to different frequencies:
The WiFi band broadcasted by GoPro Hero 6 or newer models are automatically set to 5GHz. If your device does not have support for 5GHz, or if the option is set to 2.4 GHz in your WiFi settings, you won’t be able to form a connection.
So you need to switch between 2.4GHz and 5GHz in your camera and see which works for the pairing-up process.
This process is different for different models. GoPro Hero 11 Black, Hero 10 Black, Hero 9 Black, Max, Hero 8 Black, and Hero 7 Black, Silver & White users need to follow the below steps to switch between 2.4 GHz and 5GHz.
- Swipe down the camera’s back LCD and tap on Preferences.
- Then tap on Connections.
- Scroll on the screen and find the option WiFi Band. Once you see it, tap on it and choose 2.4 GHz. If it was already set to 2.4 GHz, try switching to 5GHz.
GoPro Hero 6 Black users need to follow the below steps to switch between 2.4 GHz and 5GHz.
- Swipe down the camera’s back LCD and tap on Connections.
- Scroll on the screen and find the option WiFi Band.
- Once you see it, tap on it and choose 2.4 GHz. If it was already set to 2.4 GHz, try switching to 5GHz.
Now, try connecting it to the application. If it is still not connecting, try the next solution.
Disable Smart WiFi features:
If you have any smart WiFi features built into your smartphone, you need to disable them, as some are known to cause connectivity issues with GoPro devices.
- Open up Settings on your phone and navigate to WiFi.
- Go to Advanced.
- Disable smart features like “Smart Network Switch” or “Auto Network Switch.”
Disable Network Rating Provider:
Starting from Android 8.1, Google began to implement a software feature that lets your device switch to another WiFi connection nearby if the network you are connected to has a weak connection or no internet access connection. When the GoPro is connected, it will not provide internet access to the smartphone. This can work against you when you try to pair your device, as the connection might be terminated while you try to pair or connect the two devices.
To fix this, you need to disable this feature.
- Open up Settings on your phone and navigate to Network & Internet.
- Tap on WiFi preference and go to Advanced.
- Navigate to Network Rating Provider.
- Set it to None.
This should fix the connectivity issue between your GoPro device and the GoPro Quik application.
For iOS users:
Enable location services:
GoPro Quick requires the location services to be enabled on the phone for the GoPro to connect to the smartphone. It won’t be able to scan for any nearby camera if the location services are turned off.
- Open up Settings on your iPhone.
- Navigate to GoPro.
- Turn on the toggles for “Enable Local Network” and “Bluetooth.”
Now, try connecting the device to the application. If it is still not connecting, try the next solution.
Restart the smartphone:
A simple fix that you can try is a restart. Most software issues can be fixed with a single restart of most electronic devices. And the iPhone is no exception. You can also try the restart option even with the GoPro not connecting to the GoPro Quik issue. For this, go to Settings and navigate to General. Then select the option Shut down. Then drag the slider to the right to turn off your smartphone. Now wait 30 seconds and then press the power button on the side to turn on your device again.
If this does not help with your problem, try the next solution.
Disable Private WiFi address:
You need to disable the Private WiFi address on your iPhone if you see the “Unable to Join the Network” error whenever you try to connect the two devices.
- Open up Settings on your iPhone.
- Navigate to WiFi and find your GoPro camera’s network. Once you see it tap on the [i(info icon next to it.
- Turn off the toggle for the option Private WiFi address. Tap on Continue to confirm your action.
You might require your GoPro’s network password after this. To retrieve that, follow the steps mentioned below.
- Swipe down from your camera’s display.
- Swipe to the left.
- Tap on connections and then tap on Camera info.
- You will see your password here.
Now, try connecting the device to the application. If it is still not connecting, try the next solution.
Reset the GoPro:
Firstly, you need to turn off the WiFi on your GoPro. After a few minutes, turn it on again. If this does not work, you must try the power cycle process. For this, turn on your GoPro and keep using it until its battery drains out completely. After that, put it to charge again and do not use it until it is fully charged.
After the charging is complete, turn it on and try connecting it to the application. If it is still not connecting, try the next solution.
Re-inset the battery:
You can also try removing the battery from the GoPro device entirely and then put it back again after a few minutes. This will hard reset your GoPro.
Now, try connecting it to the application. If it is still not connecting, try the next solution.
Remove the Camera Entry from the App’s Device History & Re-Pair
The connection between the application and the GoPro device can sometimes become out of sync. This will mean you won’t be able to connect to any previously paired camera. So to fix this, follow the steps mentioned below.
- Open up the GoPro Quik application on your smartphone.
- Tap on the camera icon in the app’s bottom right corner.
- Tap on the User-added image in the top right corner. That will take you to a camera menu.
- From the camera menu, remove your previously connected camera by tapping on the Remove Camera option highlighted in Red.
Now you need to remove the GoPro from your phone’s WiFi network.
- Open up the Settings app on your iPhone and navigate to WiFi. Tap on the [i]info icon next to your GoPro’s network.
- Then tap on “Forget this Network.”
- Tap on Forget again to confirm your action.
Now attempt to connect your GoPro to the GoPro Quik application on your phone. It should work well.
So this is how one can fix the GoPro Hero Not Connecting to Quik app on Android and iOS. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.