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Group Message Not Working on Poco X2: How to Fix?

One of the common problems in any Android device is texting issues. In this troubleshooting article, we deal with a texting issue on the Poco X2: group messaging not working. If you are having trouble receiving or sending a group message on your Poco X2, learn how to fix it below.

When you send a text message to multiple recipients, most smartphones will send it as one message rather than several individual messages. To send it as one group message though, the message has to be converted to a multimedia or MMS message, even though there is no picture or video attachment. Some phones make this very obvious by actually telling you it’s converting the message to MMS as soon as it detects that there are multiple recipients. There could be a lot of factors when these type of problems arises. It may be a minor issue or sometimes a major issue. But there is nothing to worry about this. We are going to give you a few solutions with which you use to solve the problem permanently or sometimes temporarily until you go to the authorized service center.

Poco X2

Fix, Group Message Not Working on Poco X2

Check the Error

Error codes or messages are usually key to solving problems. If your messaging app displays an error every time it fails to send texts, be sure to take note of it. Then, do a Google search about the exact message or code and see if there’s any available online solution.

Delete old Conversations

Sending and receiving texts may become problematic if the Message inbox is full. Try to delete some old conversations that have lots of attachments. They tend to eat up a huge portion of your messaging app’s inbox.

  • Open the Mi Messages app.
  • Long press on any of the conversations’ avatar to select it.
  • Then tap on three lines with a tick icon which is located at the top right corner to select all conversations.
  • Then finally tap on the delete icon which at located at the lower portion of the screen.
  • That was all, you have successfully deleted old conversations.

Troubleshoot Messages app

Close an app using Recent Apps key

  • On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  • Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  • Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Close an app using App Info menu

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘Apps’.
  • Now, tap on ‘Manage Apps’
  • Tap the More settings icon (three-dot icon, upper right).
  • Tap ‘Show All Apps’.
  • Find and tap the app.
  • Tap Force Stop.

Clear App Cache

If the above methods did not help, follow it up by clearing the apps’ cache. Here’s how it’s done:

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘Apps’.
  • Now, tap on ‘Manage Apps’
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Tap ‘Show All Apps’.
  • Find and tap the appropriate app.
  • A popup window will appear with two options.
  • Tap the ‘Clear Cache’ button.
  • Restart the device and check for the problem.

Clear App Data

Clearing an app’s data will return it to its factory state.

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘Apps’.
  • Now, tap on ‘Manage Apps’
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Tap ‘Show All Apps’.
  • Find and tap the appropriate app.
  • A popup window will appear with two options.
  • Tap the ‘Clear All Data’ button.
  • Restart the device and check for the problem.

Simple Reboot or Forced Reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue. Not only Poco but this applies to every electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

The other way of the reboot is as follows:

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  • Press and hold the volume down button first and don’t let go.
  • Press and hold the power key while holding down the volume down button.
  • Keep both keys held down for 15 seconds or more.

If this doesn’t work then head to the next method. Rebooting your device regularly at least once every week can be beneficial.

Check Whether Mobile Data is ON

Mobile Data is necessary as Group messages are converted to MMS in order to be sent or received successfully. If you’re connected to wifi, turn it off and use mobile data instead. Then, try sending and receiving group messages again.

Reset Network Settings

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • After opening Settings, look for ‘Connection & Sharing’ and open it.
  • After opening Connection & Sharing, scroll down and tap ‘Reset Wi-Fi, mobile & Bluetooth’.
  • Now, tap ‘Reset Settings’ that is located at the center bottom of the screen.
  • Now, it will ask for your lock screen password, confirm it.
  • Now, a popup window will appear asking you the final time.
  • Finally, tap on the Ok button.
  • Tap on it and you’re good to go.

Install Latest Software Updates

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘My Device’.
  • Then tap on ‘System Update’.
  • Tap on the ‘Check for updates’.
  • If a system update is available, you’ll see the option on the screen. Tap Download and Install.
  • If your system is up to date, you will see a message stating that the system is up to date.

Here are a few things that are needed to take care while updating your Poco X2 or any device:

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  • Your device must be connected to the internet.
  • Your device must have enough space to download the update.
  • Your device should have enough charge, more than 50% to install the update.

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

  • Your device must be powered on.
  • Press the power button on the phone.
  • When the power off, restart, airplane mode, wifi mode, etc. menu will be displayed, release the power button.
  • Now, long-press the Power OFF word on the screen.
  • Keep pressing this word until the Android Safe Mode message is being displayed on your phone.
  • Select to reboot into Android Safe Mode.
  • When done, a dedicated Safe Mode watermark will be displayed on your smartphone
  • Observe the phone and check for the problem.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘Apps’.
  • Now, tap on ‘Manage Apps’
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Tap ‘Show All Apps’.
  • Find and tap the appropriate app.
  • Tap Uninstall.
  • Tap OK to confirm.

Clear Cache from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

  • Turn off your phone.
  • Now Press and hold Volume UP key + Power Key  on your Poco device simultaneously for a while
  • Once you see the Poco logo, you can release the button.
  • The phone is now booted in recovery mode
  • Use Volume keys to navigate to the Wipe cache partition option
  • To confirm, you can use the Power button.
  • Restart your phone

Factory Reset

Disclaimer

Factory reset will delete everything, so you want to make sure that you create a copy of your data such as photos, videos, documents, texts, etc. ahead of time.

From the Settings menu:

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘My Device’.
  • Now again scroll down and tap ‘Backup & Reset’.
  • Now finally scroll till the end and tap ‘Erase all data (Factory Reset)’.
  • Now, tap on the ‘Delete all data’ button that is located at the center bottom of the screen.
  • Now, it will ask for your lock screen password, confirm it.
  • Again it will ask your Mi account password.
  • Enter the password and tap the Ok button.

From Recovery:

  • Turn off the device
  • Press and hold Volume Up key + Power Key
  • Release Power key when POCO logo appears but keep pressing Volume Up key
  • Release Volume Up key when Mi-Recovery Appears
  • Use Volume keys to select and Power key to confirm
  • Select Wipe Data and press power key to confirm
  • Select wipe all data and press power key to confirm
  • Select Confirm press power key to confirm
  • Select “back to main menu” by press power key
  • Select Reboot and press power key to confirm
  • Select Reboot to System and press the power key to confirm.

Conclusion

That was it, this was the easiest way to Fix when Group Message Not Working on Poco X2. Follow them carefully to get benefits of the feature in your Poco X2. Are you facing any problems and issues with your Poco X2? Then there is nothing to worry about, we have an article dedicated to Poco X2’s issues and guides. Here is the Poco X2 Troubleshooting Guide. Although it’s rare, some cases of the issues on Poco devices may have bad hardware as the origin. If a factory reset won’t help in fixing your issue, visit your local Mi Store or Service Center so a qualified technician can examine the hardware. If needed, they may send it in for repair or replacement.

Do you own a Poco Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Poco are coming soon.

If you have any queries regarding this, the comment section always available for you.

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