I Can’t Receive MMS on Galaxy S10, S10E or S10 Plus – How to fix?

Samsung Galaxy S10 smartphones are the newest and most performant flagships that the South Korean tech giant released more than two months ago. While these devices are sporting lots of useful features and functions, they are still having some issues that annoy the users. Among them, there is one glitch that affects the smartphone’s ability to send or receive MMS. In this article, I will present to you some quick methods to fix Galaxy S10, S10E, or S10 Plus that can’t receive MMS.

Before I start showing you the promised troubleshooting solutions, please check out some of our tutorials that might offer you answers to many other related errors on Galaxy S10 smartphones:

Also, you should note that, if there are no hardware issues, Galaxy S10 devices can’t send or receive MMS due to a third-party app or software- or firmware-related glitches. If that’s the case, you can quickly fix that bug by following the straightforward methods presented below.

How to fix Galaxy S10, S10E, or S10 Plus that can’t receive MMS

Ensure that Airplane mode is off

Sometimes, especially when you’re frequently traveling by plane, you may forget that the Airplane mode is on. Ensure that the mode is off by swiping down from the top of the smartphone to access the notification and shortcut bar.

Once there, look for the Airplane mode icon which looks like an airplane. If the Airplane mode is enabled, tap on it to turn it off.

Make sure your Galaxy S10 receives a GSM signal

On some occasions, Galaxy S10, S10E, or S10 Plus devices can’t send or receive MMS because they cannot connect to your carrier’s GSM tower. Maybe you’re in an area where the signal is too weak, or it could also be a network failure due to your carrier.


If your smartphone shows good reception, then move on to the next solutions.

Reboot your device

Many times, you can’t receive MMS on Galaxy S10, S10E, or S10 Plus due to a software or third-party app glitch. A forced restart might fix those errors. To perform a force reboot on your Galaxy S10 smartphone, press and hold both Power and Volume Down keys up till the Android logo appears on the screen. Release the buttons and allow the device to reboot. In case the Maintenance Boot Menu pops up, select Normal Boot.

Disable and re-enable mobile data

You should note that to send or receive MMS your smartphone has to be connected to the Internet. Sometimes, an error might happen, and the mobile data connection might become buggy.

To see if that’s the reason why you can’t receive MMS on Galaxy S10 smartphones, enable and then re-enable mobile data.


Reset network settings

As it might be a firmware-related issue, the inability of your device to send and receive MMS may also be due to incorrect network settings. Try resetting network settings to their defaults to see if that fixed your problem.


Here’s how to reset network settings:

  • Open the Apps menu and go to Settings -> General Management -> Reset
  • Tap on Reset Network Settings
  • Confirm your selection

As an alternate solution, you can also tap on Reset Settings. That option will restore all the settings on your device to their defaults.


Factory reset

The ultimate method to fix issues on every smartphone is the factory reset operation. However, this one would erase all your data from the smartphone, so you should back up important documents, photos, and videos before proceeding with a hard reset.

Here’s how to perform a factory reset on Galaxy S10 smartphones:

  • Shut down your device
  • Press and hold the Volume Up button and the Bixby button, then press and hold the Power key without releasing the first two keys
  • When the Android logo pops up, release the buttons to permit the OS to enter the Android Recovery Menu
  • Using Volume buttons go to “Wipe data/ Factory reset,” and select the option with the Power key
  • Confirm the choice
  • “Reboot System Now” message should appear soon
  • Opt to restart your device now

I hope that the methods presented above helped you fix Galaxy S10, S10E, or S10 Plus that can’t receive MMS. If not, seek assistance from Samsung.

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