iTunes Store Error Code 0x80092013: How to Fix?

There have some reports recently by iTunes users that they are facing a particular error when they try to download or play a specific file in the iTunes library. This is mainly showing up in PCs where the operating system is Windows. The error that is showing up is the ‘An unknown error occurred (0x80092013)’. This pops up along with the file name saying there was an issue while playing the file. If you are one of those users, then you have come to the right place. In this guide, we will tell you what you need to do to fix this issue.

Now there are mainly some obvious reasons why this error occurs. If your system’s time and date are messed up or outdated, then that may be the issue. If you are using an older version of iTunes, then that could be the reason too. Sometimes it is your PC security blocking the connection for iTunes. And if you are using a VPN client while connecting to the internet, then it could be the culprit too. So in this article, we have compiled a guide on how to fix these known issues, and as a result, get rid of the iTunes error 0x80092013.

iTunes Store Error Code 0x80092013: How to Fix?

How to fix iTunes Store Error Code 0x80092013 on Windows?

iTunes automatically checks the date and time on the device it is streaming on. If for some reason the date and time are out of sync from the real-time, then it will merely block its services on that device. It performs a server-level check to ensure that the connected machine is not outdated. If the numbers are found to be off, then it will merely reject access to the iTunes library. Apple takes its security very seriously, and it will recognize this as a potential threat too.

Correcting the Date and Time:

  • Close the iTunes library application on your PC.
  • Press and hold the Windows Key + R, and it will open up Run on your system.
  • In the empty dialogue box, enter ‘timetable.cpl’ and hit the enter button or click on Ok.
  • This will open the date and time settings window on your Windows PC. Click on the Date and Time tab on top and then click on the ‘Change Date and Time’ button. If a pop up prompts up from User Account Control asking for permission, then choose the option Yes.
  • Now you will see a calendar and clock with your current date and time values set on it. Change them and set the correct date and time as per your timezone. Once you have set the proper time, click on Ok and it will save the changes.
  • Now open up iTunes again and see if the issue is fixed.

If you are still facing the error with your iTunes library, then try the next fix.

Updating iTunes to the latest version:

If you are on using iTunes with a version equal or lower than 10.6.1.7, then you will see this error. Many users have reported that merely updating their iTunes solved the issue.

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To update it to the latest version, open iTunes and then click on Help at the top. In the menu that appears next, click on the option Check for updates. It will automatically check for the latest version and install it automatically. However, Windows apps have a history of having a software glitch where the auto-update feature stops working.

So check your current version of iTunes and see if it is running the latest version if checking for updates did not find any results for a newer version. If you find that you are indeed using an older iTunes version and the auto-update feature is not working then try updating the application manually.

Now the update procedure is different for different versions of iTunes, that is different for both iTunes for desktop and iTunes for Univeral Windows Platform.

Reinstalling iTunes for desktop:

  • Press and hold the Windows Key + R, and it will open up Run on your system.
  • Enter ‘appwiz.cpl’ in the box and hit the enter button or click on Ok.
  • Now you are in the programs and features menu consisting a list of all the applications on your system. Look for iTunes and all the other programs which have Apple Inc. as their publisher.
  • Uninstall all of them and then restart the system.
  • Then go to iTunes download page and scroll and look for the option of ‘Looking for other versions’. Under it you will find Windows, click on it, and executable file iTunes windows will be downloaded.
  • Install that file and then try opening iTunes again using your login credentials. See if the same error shows up again.

Reinstalling iTunes UWP:

  • Press and hold the Windows Key + R, and it will open up Run on your system.
  • Enter ‘ms-settings:appsfeatures’ in the box and hit the enter button or click on Ok.
  • Now you are in the Apps and Features menu. Here you will see a search bar. Search for iTunes here.
  • Results will show iTunes, and just below it, you will see Advanced Options. Click on it.
  • Now in the Advanced settings, you will see the option to reset the app. Click on it and continue with the process. You will have to confirm your action by clicking on Reset again as a prompt shows asking for confirmation.
  • Once the Reset is complete, open iTunes again and follow the on-screen instructions. It will download and install the latest version of iTunes UWP.
  • Now launch iTunes once again and see if the error 0x80092013 pops up.

If the reinstallation did not do you any good with the error, then try the next fix.

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Disable VPN or Proxy:

Very few VPN clients move past Apple’s radars and remain undetected. But more often than not, Apple can recognize when someone is using a VPN connection, or using a proxy server for the connection. Apple considers this a security risk and forbids connection to Apple’s server if such a connection is detected. For that reason, merely uninstalling your VPN client or disabling your proxy server can fix your issue with the iTunes library.

Uninstalling VPN client:

  • Press and hold the Windows Key + R, and it will open up Run on your system.
  • Enter ‘appwiz.cpl’ in the box and hit the enter button or click on Ok.
  • Now you are in the programs and features menu consisting a list of all the applications on your system. Look for your VPN client in this list, and once you find it, click on it and select uninstall.
  • Follow the on-screen instructions and complete the procedure.
  • After that, try using iTunes again and see if the error shows up this time.

Disabling proxy server:

  • Press and hold the Windows Key + R, and it will open up Run on your system.
  • Enter ‘ms-settings:network-proxy’ in the box and hit the enter button or click on Ok.
  • Now you are in the Proxy settings tab. Look for the option Manual Proxy setup, and under it, you will find a toggle for ‘Use a Proxy server’. Disable that toggle.
  • Now try using iTunes library again and see if the same error greets you back.

If it does, then try the next final fix.

Disabling Antivirus and adding an exception to Windows Firewall:

Some antivirus programs and windows default defender program has a history of blocking out the connection that they assume is a threat to the system. Sometimes they do with Apple programs too, and it might be the reason why you see the 0x80092013 error also. So you could try disabling your antivirus program or adding an exception to your Windows defender.

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Disabling AV protection:

  • Launch your installed Antivirus program and look for the settings for real-Time protection.
  • Different AV programs have different interfaces. Some of them have the setting to turn it off in the home screen while some require you to get into the settings menu of that Antivirus. Depending upon your AV program, just look for that setting and turn it off.
  • After that, try using iTunes again and see if the 0x80092013 error shows up again.

Adding an exception to Windows Firewall/Defender:

  • Press and hold the Windows Key + R, and it will open up Run on your system.
  • Enter ‘control firewall.cpl’ in the box and hit the enter button or click on Ok.
  • Now you are in the Windows Firewall menu. On the left-hand side, you will see the option ‘Allow an app or feature through Windows Defender Firewall’. Click on it.
  • Then click on the Change Settings button. Choose the option Yes if a prompt shows up asking for permission.
  • Now in the next window, click on the button. Allow another App.
  • Look for iTunes and Safari in the next window and then check the boxes under private and public. Then click on the Ok button to save your changes.
  • Now try running iTunes as you intended too. The error should not show up again this time.

So now you know the reasons and also the fixes for iTunes library error 0x80092013. If you have any queries with this guide, then comment down below. Also, be sure to check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more useful information.

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