Launching Origin Client on Laptop or PC Freezes: How to Fix?

Many are experiencing a problem such as launching Origin Client on a Laptop or PC, the software freezes, and only restart fixes. So in this guide, we will share how we can solve the laptop freezing issue while we use the Origin client app.

Developed by Electronic Arts, Origin is a digital video game distribution platform. It acts extremely similar to Steam, their biggest competitor, for purchasing and playing video games. Just like Valve’s Steam, Origin as well contains social features, streaming via Twitch, and options to share the user’s game library. In Origin’s attempt to make their service match to those of Steam’s, EA brought in cloud game saves, auto-patching, achievements, and cross-platform releases in 2011.

As through the evolution of Origin, they too took part in bugging the users with errors. One such problem is how the application freezes on launching it. Thankfully, the developers themselves came into the forums by confirming the most effective solution to counter the issue. So today, we’ll be guiding you through the steps that’ll take to eliminate freezing issues of Origin. Without further ado, let’s discuss how to fix the launching freezing problem in Origin client on PC or Laptop.

Launching Origin Client on Laptop or PC Freezes: How to Fix?

Fixing Freezing Problem on Origin upon Launch

By far, EA confirms a single method that is proven to resolve the issue. This is by completely uninstalling the application and re-installing it. Before we move further down to the steps, it is important to know that there are two ways to uninstall the software client:

  • Uninstalling Origin the easy way
  • Uninstalling Origin the hard way

Now, for those users who do not want to use the Origin service anymore can uninstall the software client the easy way. But for our purpose today for resolving the freezing issue, it is necessary that we do it the hard way. Follow the steps below to uninstall Origin the hard way:

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– Uninstall Origin the hard way on Windows

  1. Quit the Origin application. It is necessary that you fully close Origin before attempting the hard uninstall
  2. Open Task Manager on your computer. To do so, press CTRL + ALT + Delete simultaneously and then click Task Manager
  3. In the Window that opens, check and see if there are any Origin processes still running. They would be called OriginWebHelperService or OriginClientService.
  4. End any of the Origin processes that are still running(if any)
  5. Go to This PC/My Computer
  6. Go into the C: Drive
  7. Select the Program Files folder.
  8. In the program files folder, find the Origin folder, right-click on it, and choose Delete
  9. Next, press the Windows and key to open up the RUN program
  10. Type in regedit at the Run command and select OK.
  11. Click on the File tab at the top
  12. Select Export
  13. Under Export Range, select All
  14. Choose a location and name for creating a backup file, then select Save.
  15. Next, from the regedit window, expand the HKEY_LOCAL_MACHINE folder
  16. Expand the SOFTWARE folder
  17. Expand the Wow6432node folder
    • If you see multiple Wow6432node folders, find the one with an Origin folder in it.
  18. Next, right-click on the Origin folder and choose the  Delete option
  19. Expand the Microsoft folder
  20. Then, expand the Windows folder
  21. Expand the CurrentVersion folder
  22. Expand the Uninstall folder
  23. Next, right-click on the Origin folder and select Delete
  24. After all of this is done, go to This PC/My Computer
  25. Select the C: drive
  26. Go into the ProgramData folder
    • If this folder doesn’t appear, press Alt. Then navigate to Tools > Folder Options > View, then check/tick Show hidden files, folders, and drives
  27. Then, right-click on the Origin folder and choose the Delete option
  28. After all of the above steps are successfully complete, re-install the software client again.

– Uninstall Origin the hard way on Mac

  1. Open Finder on your Mac and hold Command to open a Go to the folder: prompt
  2. From there, type in ~/Library/ and click Go
  3. Once you’re in ~/Library/, go into the Preferences folder and delete the com.ea.Origin.plist file
  4. Next, go back to ~/Library/ and go into the LaunchAgents folder and delete com.ea.origin.WebHelper.plist.
  5. Then again go back to ~/Library/, and go into the Application Support folder and delete Origin

  6. Click Go menu in the Finder menu bar and then click on the Enclosing folder option
  7. Repeat step 6 until you’re in the hard drive you’re working on
    • The default name for the hard drive is Macintosh HD
  8. In the hard drive, you’ll see another Library folder. Click and open it
  9. Within the Library folder, you’ll see a LaunchDaemons folder. Open it
  10. Next, delete the com.ea.origin.ESHelper.plist file
  11. Once you successfully complete all the above steps, go to their website and re-install the software client

Summing up our guide, uninstalling Origin the hard way can be a little tricky. However, you must be aware of the consequences if any of the above steps go wrong. A mistake you make will affect your system software and will do serious harm to it. In light of this, the developers suggest that you consult or do it with the help of a professional. By far, EA confirms that this is an effective way to counter the situation and it worth the try.

If you have any queries or feedback, please leave a comment below and let us know. For more similar updates, check out our iPhone Tips and TricksPC tips and tricks, and Android Tips and Tricks.

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