Although Logitech G935 has been rated highly, there are users who are not happy with this gaming headset. There have been reports of sound issues with this headset. If you are also in the same boat, keep reading this guide to know the effective ways of fixing the Logitech G935 sound not working error. Try the solutions and start a new gaming session with your favourite headset.
Logitech G935 is a popular gaming headset with features like customizable RGB lighting, a high-quality microphone, and programmable G-keys on the left ear cup which can be customized to change the lighting effects, change audio settings, and launch the application. Being a high-quality gaming headset, it has a comfortable design that makes it suitable for long gaming sessions. The Logitech G935 headset offers immersive 7.1 surround sound and a large audio driver for loud and clear audio.
Although Logitech makes great quality headsets, they are still a piece of tech at the end of the day. They can also run into many problems just like any other headset. If the sound is not coming from your Logitech G935 gaming headset, fret not. There are solutions to fix it. We have shared a curated list of effective solutions to fix sound issues on Logitech G935 in the next section.
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Here’s How to Fix if Logitech G935 Sound Not Working
Before you try any solution from this article, make sure that the Logitech headset is firmly connected to your gaming console or computer. If it does not help, go ahead and try these solutions in the order in which they are presented.
1. Make Sure the Headset Is Not Muted
First and forest, you should check the current volume of your Logitech headset as well as of the PC. People often forget to turn the volume up which makes them believe as if the sound is not working. To ensure this is not the case with you, raise the volume of your headset and computer to at least 30%.
Now, click the volume icon at the bottom-right side and check if there’s a cross sign next to the volume icon. If so, your computer is muted. You can tap on this icon to unmute your PC.
2. Configure These Sound Settings
If you still can’t hear the audio from the Logitech G935, it may not be the default audio device on your PC. In some cases, the headset gets disabled, which would again cause the sound not working issue. Follow these steps to enable the device and set it as the default audio device:
- In the search box, type “Control Panel” and hit “Enter”.
- Click the dropdown next to “View by” and select “Small icons”.
- Tap on “Sound”. It will show the sound options in a pop-up window.
- Right-click on the blank area and tick “Show Disabled Devices”. If the option is checked already, leave it.
- Now, right-click on Logitech G935 and click “Enable”. If you can’t see the Enable option, it means that the device is already enabled.
- Next, tap on Logitech G935 and click “Set Default”.
- Click “OK” to save changes.
After you have configured these sound settings, play a game or a video and check if you can hear the sound from your Logitech headset.
3. Run Windows Troubleshooter
Microsoft ships all Windows computers with a built-in troubleshooter which does a very good job of fixing minor issues. You should therefore run the troubleshooter to check if it can fix the sound issues on your Logitech G935 headset.
Here’s how to use the Windows troubleshooter:
- Press “Windows + X” and click the “Settings” option.
- Tap on “System” from the left pane.
- Scroll down to “Troubleshoot” and tap on it.
- Click “Other troubleshooters”.
- Tap on the “Run” button next to “Playing Audio”. Your computer will now look for problems.
- Follow the on-screen instructions to fix the issue.
After running the troubleshooter, you should be able to use your Logitech gaming headset. However, if the problem persists, do apply other solutions that we’ve mentioned below.
4. Update Your Logitech G935 Driver
Outdated or older drivers are one of the common problems for many problems on a Windows PC. Probably, the installed driver for your Logitech headset is also not up-to-date and causing issues with sound. Not only when facing any issues, you should have the latest drivers on your computer all the time for compatibility with the latest software.
Here’s how you can update the driver on your PC:
- Type “Device Manager” in the search box at the bottom and hit “Enter”.
- Expand the “Sound, video and game controllers” option.
- Right-click on Logitech G935 Gaming Headset and select “Update driver”.
- Tap on “Search automatically for drivers”. Windows will now look for the latest driver.
- Follow on-screen instructions to update the driver.
Alternatively, you can download the latest driver from the manufacturer’s website and install it manually on your computer. Or, you can use paid software like DriverFix and Driver Booster to update all drivers in a single click.
5. Reinstall the Logitech Gaming Software
If the sound issues are still troubling you, uninstalling and reinstalling the Logitech Gaming Software might help. Here’s how to do it:
- Press the “Windows + R” keys together to open the “Run” dialog box.
- Type “appwiz.cpl” and hit the “Enter” button.
- Right-click on “Logitech Gaming Software” and select “Uninstall”.
- Follow on-screen instructions to completely remove this software.
For the clean uninstallation, we’ll now remove the driver for your Logitech headset. Follow these steps:
- Type “Device Manager” in the search box at the bottom and hit “Enter”.
- Expand the “Sound, video and game controllers” option.
- Right-click on Logitech G935 Gaming Headset and select “Uninstall device”.
- Click “Uninstall” to confirm.
Once you’re removed both the Logitech Gaming Software and the driver, reboot your PC before uninstalling the software again.
Once rebooted, visit this page to download the Logitech Gaming Software. Connect your Logitech headset to the computer before launching the software.
6. Reset Your Logitech Headset
You can try resetting your Logitech G935 Gaming headset to fix the sound not working issue. Here’s how to do it:
- Connect your Logitech headset to the USB power.
- Remove the left side plate (on the mic side).
- Press the hardware reset button for 2 seconds using a pin.
- Press the hardware reset button for 2 seconds one more time.
- The headset will now reset.
Once you have reset your Logitech headset, connect it to your computer again, and do let us know if you can hear the sound.
7. Test Your Headset on Another Device
In the above solutions, we tried to fix all sorts of software problems on the headset, but there’s also the possibility of hardware defects. To check this, disconnect the Logitech headset from your computer or gaming console and connect it to another device.
Now, If you can hear the sound, it means that the device you were using before has some fault. However, if the sound is still not coming out from the headset, most likely the device is damaged. In this case, you will have to take the headset to a certified service centre to get it repaired.
We hope you found this guide to be useful. Did you fix the Logitech G935 sound not working issue? If yes, which one of the solutions from this article helped you? Do share your thoughts in the comments section below.