Remove the battery
One of the easiest solution of this Wiko restarting and freezing problem is to simply remove the phone battery. But not every phone has a removable battery so don’t yank off the battery if your phone has a non-removable battery. Whilst others with a removable battery can remove it, wait for few seconds and insert it again and the problem is solved.
Purge all storage cache
Cache files are temporary files that are created and collected by the system. These files help speed up the retrieval process of using an app or service or website which is what makes these cache files helpful. On the flip side, these files are vulnerable to bugs, susceptible to get corrupt and this introduces problems such as degrading performance and more. This is why you must purge all storage cache files right away.
- This is the first type of cache files that you can get rid of using the below procedure.
- Open Settings app on your device.
- Scroll and select ‘Memory’ or ‘Storage’ which depends on your make and model.
- Scroll to find ‘cache storage’ and tap on it.
- Confirm deleting it when prompted.
Purge all app cache
This is another but prevailing and common type of cache files accumulated by each app individually. Here’s how you can purge it.
- Firstly, tap on the Settings app on the home screen or app drawer.
- Now, scroll to find ‘Apps’ and slide to ‘Downloaded’ section.
- Here, you need to tap on ‘Clear Data’ and ‘Clear Cache’ on each app individually.
- Once done, close the app and you’ll see that the phone has achieved greater performance than earlier.
Purge cache partition
This is the third type of cache files which are accessible only in the recovery mode. You’ll need the ‘Perform a factory reset’ method listed in this troubleshooting guide to enter the recovery mode. Once you do, select ‘wipe cache partition’ and all will be taken care of.
Manage the storage
Your phone has a limited 4GB of internal storage or say, 32GB of it (higher than that aren’t viable to such issues). This doesn’t mean that the phone will not suffer problems with the storage since you are stuffing more than it could handle. Then there are cache files and other temporary and other storage that takes a hefty chunk of the storage. This creates a deficit in available memory and lack of memory could introduce a string of problems right from abrupt restarts and screen freezes are few of the issues in this list.
Thus, the practice that you must do is to free as much of the internal storage as possible. You can use external memory storage to save all the important data, photos, and photos without cluttering the internal storage.
Truly the mother of any issue which is difficult to fix without calling in a technician to assist i.e. to perform a hard reset on your device. This must clear any viruses, bugs, or any other foreign object that might be hindering with the phone’s performance right there.
Firstly, you must take a backup of all the data that you want to save before moving further.
- Now, turn off the device.
- Press power + volume down + volume up simultaneously and hold onto it until the screen lights up and shows an Android logo on-screen.
- Here, you’ll see a number of options in the menu where you need to select ‘wipe data/factory reset’.
- Note that here, you’ll need volume rockers to toggle and power button to select.
- Finally, tap on ‘yes — delete all user data’ and all will be taken care of.
Visit the device manufacturer
Can’t get the Wiko restarting and freezing problem uprooted? This is an easy solution wherein you walk into a service center authorized by the manufacturer to take care of the problem right away. Produce the bill to claim warranty if covered under it or you’ll have to pay additional charges but it will ensure that the phone stays in perfect working condition and in warranty.
thanks it help me a lot coz i dont know what to do.
thank you so much